Simplesat is a survey tool designed for managed service providers (MSPs) and service teams, offering one-click CSAT, CES, and NPS surveys. Ecommerce businesses seeking attribution survey tools may find Simplesat's focus on service teams less aligned with their needs. This article explores several Simplesat alternatives for ecommerce, comparing their features, pricing, and suitability.

1. SurveySparrow

Summary

SurveySparrow is a versatile survey platform that enables businesses to create engaging surveys with a conversational interface. It offers various survey types, including attribution surveys, tailored for ecommerce businesses.

Key Features

• Conversational Surveys: Engages respondents with a chat-like experience, increasing completion rates.
• Attribution Surveys: Specifically designed to track and attribute customer interactions to sales.
• Customizable Templates: Offers a wide range of templates to suit different survey needs.
• Multilingual Support: Supports multiple languages, catering to a global audience.

Pricing Approach

SurveySparrow provides tiered pricing based on response volume and features. They offer a free trial, allowing users to explore the platform before committing.

Pros

• High Engagement: The conversational format leads to higher response rates.
• Ecommerce Focus: Tailored features for tracking customer journeys and attributions.

Cons

• Learning Curve: Some users may find the platform's extensive features overwhelming initially.
• Pricing: Higher tiers can be costly for small businesses.

Best For

Ecommerce businesses aiming to enhance customer engagement and accurately attribute sales to marketing efforts.

2. Jotform

Summary

Jotform is an online form builder that allows users to create custom forms and surveys without coding. It's suitable for ecommerce businesses needing straightforward attribution surveys.

Key Features

• Drag-and-Drop Builder: Simplifies form creation with an intuitive interface.
• Conditional Logic: Enables dynamic form behavior based on user responses.
• Integrations: Connects with various platforms, including Shopify.
• Templates: Provides a library of customizable survey templates.

Pricing Approach

Jotform offers a free tier with basic features and several paid plans based on form submissions and storage.

Pros

• Ease of Use: User-friendly interface suitable for non-technical users.
• Flexibility: Highly customizable forms to fit various needs.

Cons

• Limited Advanced Features: May lack some advanced survey functionalities found in specialized tools.
• Branding: Free plans include Jotform branding, which may not be ideal for all businesses.

Best For

Ecommerce businesses seeking a simple, cost-effective solution for creating attribution surveys.

3. SurveyMonkey

Summary

SurveyMonkey is a well-established survey platform offering a range of survey types, including attribution surveys, suitable for ecommerce businesses.

Key Features

• Customizable Surveys: Offers a variety of question types and templates.
• Advanced Analytics: Provides in-depth analysis tools to interpret survey data.
• Integrations: Connects with platforms like Shopify and Salesforce.
• Multilingual Support: Supports multiple languages for global reach.

Pricing Approach

SurveyMonkey offers tiered pricing based on features and response limits, with a free basic plan available.

Pros

• Established Reputation: Trusted by many businesses for reliable survey solutions.
• Comprehensive Features: Offers a wide range of tools for survey creation and analysis.

Cons

• Cost: Advanced features are available only in higher-priced plans.
• Complexity: Some users may find the platform's extensive features complex to navigate.

Best For

Ecommerce businesses needing a robust survey platform with advanced analytics and integrations.

4. Delighted

Summary

Delighted is a customer feedback platform specializing in NPS surveys, suitable for ecommerce businesses looking to measure customer satisfaction and loyalty.

Key Features

• NPS Surveys: Focuses on Net Promoter Score surveys to gauge customer loyalty.
• Automated Feedback Collection: Automatically sends surveys post-purchase or after support interactions.
• Integrations: Connects with platforms like Shopify and Zendesk.
• Real-Time Reporting: Provides instant insights into customer feedback.

Pricing Approach

Delighted offers tiered pricing based on response volume and features, with a free trial available.

Pros

• Specialized Focus: Expertise in NPS surveys for measuring customer loyalty.
• Automation: Streamlines feedback collection processes.

Cons

• Limited Survey Types: Primarily focuses on NPS, lacking other survey types like CSAT or CES.
• Pricing: Higher tiers can be expensive for small businesses.

Best For

Ecommerce businesses aiming to measure and improve customer loyalty through NPS surveys.

5. AskNicely

Summary

AskNicely is a customer experience platform that specializes in NPS surveys, designed to help businesses gather and act on customer feedback.

Key Features

• NPS Surveys:

Worth a Look: Zigpoll

If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.