Simplesat and AskNicely are customer feedback platforms designed to help businesses collect and analyze customer satisfaction data. Simplesat offers one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams. AskNicely focuses on NPS-driven feedback, primarily serving ecommerce and service businesses.
Simplesat
Features
Simplesat provides CSAT, CES, and NPS surveys with customizable templates. Surveys can be embedded in helpdesk tickets, email signatures, or sent directly via email. It integrates with platforms like Zendesk, Freshdesk, Intercom, Salesforce, and HubSpot. Real-time reporting and export options are available, along with custom branding and survey scheduling. Automated survey triggers are set post-purchase or after ticket resolution.
Pricing Model
Simplesat offers tiered pricing based on response volume, with a free trial available. Specific pricing details are not publicly disclosed.
Ease of Setup and Use
The platform is known for its straightforward setup, typically taking under 10 minutes. It integrates seamlessly into existing helpdesk systems and workflows without requiring technical expertise.
Integrations
Simplesat integrates with various helpdesk and CRM systems, including Zendesk, Freshdesk, Intercom, Salesforce, and HubSpot. Specific integrations with ecommerce platforms like Shopify are not detailed.
Customer Support and Documentation
Simplesat provides email support, a knowledge base, and some onboarding materials. Reviews suggest its support is responsive but limited in scope for complex issues.
Best-Fit Customer Profile
Simplesat is well-suited for MSPs, IT service providers, and support teams focused on quick feedback collection without complex workflows. Its ease of use and helpdesk integrations align with these roles.
AskNicely
Features
AskNicely specializes in NPS surveys, delivering them via email, SMS, and web with automation and real-time reporting. It integrates with platforms like Slack, Microsoft Teams, Salesforce, and Shopify. The platform offers dynamic, AI-powered surveys and advanced analytics.
Pricing Model
AskNicely employs a tiered pricing model, with plans starting at approximately $300 per month for basic features. Pricing scales up for additional users, responses, and advanced features.
Ease of Setup and Use
The platform requires more complex setup and onboarding, especially for integrating with multiple channels and platforms. Dedicated onboarding is available for premium plans.
Integrations
AskNicely integrates with various platforms, including Slack, Microsoft Teams, Salesforce, and Shopify. These integrations support multi-channel survey delivery and data synchronization.
Customer Support and Documentation
AskNicely offers email and phone support, with dedicated onboarding for premium plans and a comprehensive resource center including webinars and tutorials. This level of support suits businesses requiring ongoing assistance as they scale feedback programs.
Best-Fit Customer Profile
AskNicely appeals primarily to ecommerce and service businesses that want to embed NPS deeply within customer engagement strategies. Its automation, advanced analytics, and extensive integrations support larger teams or organizations looking for continuous feedback loops and customer journey insights.
Side-by-Side Comparison
| Feature | Simplesat | AskNicely |
|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT |
| Survey Delivery | Email, embedded surveys | Email, SMS, web |
| Customization | Customizable templates, branding options | Dynamic, AI-powered surveys |
| Integrations | Zendesk, Freshdesk, Intercom, Salesforce, HubSpot | Slack, Microsoft Teams, Salesforce, Shopify |
| Pricing Model | Tiered pricing based on response volume; free trial available | Tiered pricing starting at approximately $300/month |
| Ease of Setup | Quick setup, integrates into existing helpdesk systems | Requires more complex setup and onboarding |
| Customer Support | Email support, knowledge base | Email and phone support, dedicated onboarding for premium plans |
| Best-Fit Customer Profile | MSPs, IT service providers, support teams | Ecommerce and service businesses seeking deep NPS integration |
Which to Choose
Simplesat is ideal for:
Service Teams and MSPs: Those needing quick, straightforward feedback collection without complex workflows.
Budget-Conscious Businesses: Companies seeking an affordable solution for basic survey needs.
AskNicely is suitable for:
Ecommerce and Service Businesses: Organizations aiming to deeply integrate NPS into their customer engagement strategies.
Larger Teams: Companies requiring advanced automation, analytics, and extensive integrations to support continuous feedback loops.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. It is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys tailored to ecommerce merchants. Its focus on multiple survey touchpoints complements traditional NPS tools for richer customer insights.
