When comparing Simplesat vs Delighted for zero-party data collection, it's crucial to assess their features, pricing, ease of use, integrations, customer support, and ideal customer profiles. Both platforms offer valuable tools for gathering customer feedback but cater to different needs and audiences.
Simplesat
Features
- Survey Types: CSAT, CES, NPS, and 5-star surveys.
- Delivery Methods: Email, link-based surveys, in-app widgets, and post-chat surveys in some integrations.
- Customization: Visual survey builder with conditional logic, custom branding, and domain settings.
- Integrations: Zendesk, HubSpot, Gladly, Intercom, Salesforce, and more.
- Reporting and Analytics: Role-based dashboards for agents and teams, real-time support, and onboarding assistance.
Pricing
- Standard Plan: $119 per month, billed annually.
- Free Trial: Available.
Ease of Setup and Use
- User-Friendliness: Intuitive setup with a visual survey builder.
- Customer Support: Highly responsive with a G2 rating of 9.9.
Integrations
- Supported Platforms: Zendesk, HubSpot, Gladly, Intercom, Salesforce, and more.
Best-Fit Customer Profile
- Ideal Users: Managed Service Providers (MSPs) and service teams seeking integrated feedback solutions within their existing platforms.
Delighted
Features
- Survey Types: NPS, CSAT, and CES surveys.
- Delivery Methods: Email and SMS.
- Customization: Basic branding customization (logo, colors).
- Integrations: Shopify, Segment, Salesforce, and more.
- Reporting and Analytics: Real-time feedback monitoring, multiple user roles, SSL encryption.
Pricing
- Free Plan: Available.
- Paid Plans: Start at $19 per month.
Ease of Setup and Use
- User-Friendliness: Straightforward setup with a user-friendly interface.
- Customer Support: Offers support with a G2 rating of 9.3.
Integrations
- Supported Platforms: Shopify, Segment, Salesforce, and more.
Best-Fit Customer Profile
- Ideal Users: E-commerce businesses looking for straightforward survey tools to collect customer feedback via email and SMS.
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See integrationsSide-by-Side Comparison
| Feature | Simplesat | Delighted |
|---|---|---|
| Survey Types | CSAT, CES, NPS, 5-star | NPS, CSAT, CES |
| Delivery Methods | Email, link-based surveys, in-app widgets, post-chat surveys | Email, SMS |
| Customization | Visual survey builder, conditional logic, custom branding, domain settings | Basic branding (logo, colors) |
| Integrations | Zendesk, HubSpot, Gladly, Intercom, Salesforce, and more | Shopify, Segment, Salesforce, and more |
| Pricing | $119/month (Standard Plan), Free Trial available | Free Plan, Paid Plans start at $19/month |
| Ease of Use | Intuitive setup, visual survey builder | Straightforward setup, user-friendly interface |
| Customer Support | Highly responsive, G2 rating of 9.9 | Offers support, G2 rating of 9.3 |
| Best-Fit Customer Profile | MSPs and service teams seeking integrated feedback solutions within existing platforms | E-commerce businesses seeking straightforward survey tools via email and SMS |
Which to Choose
- For Service Teams: If you're managing a service team and require seamless integration with platforms like Zendesk or HubSpot, Simplesat is a strong choice.
- For E-commerce Businesses: If you're running an e-commerce store and need simple survey tools to gather customer feedback through email and SMS, Delighted may be more appropriate.
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility for Shopify store owners.
