When evaluating Simplesat vs Delighted for zero-party data collection, it's essential to consider their features, pricing, ease of use, integrations, customer support, and ideal customer profiles. Both platforms offer valuable tools for gathering customer feedback, but they cater to different needs and audiences.
Overview of Simplesat and Delighted
Simplesat provides one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams. It integrates seamlessly with platforms like Zendesk, HubSpot, Gladly, and Intercom, enabling efficient feedback collection directly within these systems. (help.simplesat.io)
Delighted offers simple NPS, CSAT, and CES survey tools designed for e-commerce businesses, delivering surveys via email and SMS. It integrates with platforms such as Shopify, Segment, and Salesforce, facilitating easy feedback collection from online customers. (delighted.com)
Comparison of Features
| Feature | Simplesat | Delighted |
|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT, CES |
| Survey Delivery Methods | Email, link, post-chat, embedded widget | Email, SMS |
| Customization | Visual survey builder with conditional logic, custom branding, and domain settings | Branding customization (logo, colors), survey delivery via multiple channels |
| Integrations | Zendesk, HubSpot, Gladly, Intercom, Salesforce, and more (help.simplesat.io) | Shopify, Segment, Salesforce, and more (delighted.com) |
| Reporting and Analytics | Role-based dashboards for agents and teams, real-time support and onboarding assistance | Real-time feedback monitoring, multiple user roles, SSL encryption (delighted.com) |
Pricing and Value
| Plan | Simplesat | Delighted |
|---|---|---|
| Starter Plan | $119 per month (capterra.com) | Free plan available; paid plans start at $19 per month (delighted.com) |
Ease of Setup and Use
Both platforms are user-friendly, but Delighted is noted for its easier setup process. Reviewers on G2 have highlighted Delighted's ease of use, with a rating of 9.6, while Simplesat follows closely with a rating of 9.5. (g2.com)
Integrations
Simplesat integrates with a wide range of platforms, including Zendesk, HubSpot, Gladly, Intercom, and Salesforce, making it suitable for service teams using these tools. Delighted integrates with platforms like Shopify, Segment, and Salesforce, catering to e-commerce businesses. (help.simplesat.io)
Customer Support and Documentation
Simplesat is praised for its customer support, with a G2 rating of 9.9, indicating highly responsive and helpful assistance. Delighted also offers support but has a slightly lower rating of 9.3 on G2. (g2.com)
Best-Fit Customer Profile
Simplesat: Ideal for MSPs and service teams seeking integrated feedback solutions within their existing platforms.
Delighted: Best suited for e-commerce businesses looking for straightforward survey tools to collect customer feedback via email and SMS.
Which to Choose?
For Service Teams: If you're managing a service team and require seamless integration with platforms like Zendesk or HubSpot, Simplesat is a strong choice.
For E-commerce Businesses: If you're running an e-commerce store and need simple survey tools to gather customer feedback through email and SMS, Delighted may be more appropriate.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility for Shopify store owners.
