When evaluating Simplesat vs Delighted for Shopify Plus merchants, it's essential to consider each tool's features, pricing, ease of use, integrations, and ideal customer profiles.
Simplesat
Core Features and Functionality
Simplesat offers one-click CSAT, CES, and NPS surveys primarily designed for managed service providers (MSPs) and service teams. It integrates with helpdesk platforms like Zendesk, Freshdesk, and Help Scout, enabling automated survey delivery post-service interaction. However, it lacks direct integration with Shopify, limiting its applicability for ecommerce-specific feedback.
Pricing Model
Simplesat's pricing starts at approximately $20 per month for 500 surveys, with higher tiers available based on response volume. This model is usage-based, catering to service teams needing quick feedback without complex configurations.
Ease of Setup and Use
The setup process is straightforward, focusing on integrating survey requests into email workflows and helpdesk systems. Its user interface is minimalistic, emphasizing one-click feedback, but customization options are limited, which can restrict tailoring surveys to specific brand styles or complex customer journeys.
Integrations
Simplesat integrates primarily with customer support platforms such as Zendesk, Freshdesk, and Help Scout, as well as Slack and email platforms. It does not offer direct integration with Shopify, which may limit its effectiveness for Shopify Plus merchants seeking ecommerce-specific feedback.
Customer Support and Documentation
Simplesat provides responsive email and chat support with well-organized documentation. Its focus on MSP and service teams means support materials may not always align perfectly with Shopify merchant needs.
Best-Fit Customer Profile
Simplesat is best suited for MSPs and service teams needing simple, one-click customer satisfaction surveys. Its lack of Shopify integration makes it less ideal for ecommerce merchants seeking feedback solutions tailored to their platform.
Delighted
Core Features and Functionality
Delighted specializes in NPS, CSAT, and CES surveys delivered via email and SMS. It offers basic survey customization and reporting features, focusing on simplicity and ease of use. However, it lacks on-site survey options and advanced customization, which may limit its applicability for merchants seeking more interactive feedback methods.
Pricing Model
Delighted's pricing starts at approximately $224 per month for 2,500 surveys, with higher tiers available based on response volume. This model is usage-based, catering to businesses needing scalable survey solutions.
Ease of Setup and Use
The setup process is intuitive, requiring minimal configuration. Its user interface is minimalist and straightforward, making it suitable for teams focused on email and SMS surveys without the need for on-site customization.
Integrations
Delighted integrates with various platforms, including email marketing tools and CRMs, via Zapier and API. However, it offers limited direct integration with Shopify, which may hinder its effectiveness for merchants seeking seamless ecommerce feedback solutions.
Customer Support and Documentation
Delighted offers email support and a knowledge base. Some users report slower response times, which could impact the timeliness of assistance.
Best-Fit Customer Profile
Delighted is ideal for small to medium ecommerce stores needing simple, automated email and SMS surveys without heavy on-site integrations. Its lack of direct Shopify integration may limit its appeal for merchants seeking a more integrated feedback solution.
Side-by-Side Comparison
| Feature | Simplesat | Delighted |
|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT, CES |
| Survey Delivery | Email, embedded surveys | Email, SMS |
| Survey Customization | Moderate | Basic |
| Reporting & Analytics | Dashboard with team feedback metrics | Basic dashboards, trend reports |
| Automation & Triggers | Triggered by ticket/status changes | Email/SMS automation |
| Integrations | Helpdesk platforms (Zendesk, Freshdesk, Help Scout), Slack, email | Email marketing platforms, CRMs via Zapier and API |
| Pricing Model | Usage-based, starting at $20/month for 500 surveys | Usage-based, starting at $224/month for 2,500 surveys |
| Ease of Setup | Straightforward, focusing on helpdesk integrations | Intuitive, minimal configuration required |
| Best-Fit Customer Profile | MSPs and service teams needing quick, simple customer satisfaction surveys | Small to medium ecommerce stores needing simple, automated email/SMS surveys |
Which to Choose
For Shopify Plus merchants seeking a feedback tool, the choice between Simplesat and Delighted depends on specific needs:
If you require simple, automated email and SMS surveys without the need for on-site feedback mechanisms, Delighted may be suitable. However, its lack of direct Shopify integration could limit its effectiveness for ecommerce-specific feedback.
If your focus is on gathering quick, one-click customer satisfaction surveys post-service interaction, Simplesat offers a straightforward solution. Yet, its absence of Shopify integration makes it less ideal for ecommerce merchants seeking feedback solutions tailored to their platform.
In summary, both tools offer valuable features but cater to different needs. Shopify Plus merchants should assess their specific requirements, particularly regarding integration with Shopify and the desired survey methods, to determine the most appropriate tool for their business.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys tailored to ecommerce, combining ease of use with Shopify-specific targeting that complements the features of Delighted and Simplesat.
