When comparing Simplesat vs Retently for online stores, it's essential to evaluate their features, pricing, ease of use, integrations, and ideal customer profiles to determine which platform best aligns with your business needs.
Simplesat
Simplesat is a customer feedback tool designed to help businesses measure, analyze, and act on customer feedback. It offers CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams.
Features
- Survey Types: CSAT, CES, NPS
- Survey Delivery Channels: Primarily email
- Automation: Automated survey triggers based on customer interactions
- Analytics: Basic reporting and analytics
- Integrations: ActiveCampaign, Autotask, ConnectWise, Freshdesk, Gladly, Gorgias, HubSpot, Intercom, Klaviyo, Microsoft Teams, Salesforce, Zendesk
Pricing Model
Simplesat offers tiered pricing based on response volume, with a free tier available. Specific pricing details can be found on their pricing page.
Ease of Setup and Use
- Setup Time: Fast (less than 1 hour)
- User Interface: Intuitive and straightforward
Integrations
- Shopify: Via Zapier
- Other Platforms: ActiveCampaign, Autotask, ConnectWise, Freshdesk, Gladly, Gorgias, HubSpot, Intercom, Klaviyo, Microsoft Teams, Salesforce, Zendesk
Customer Support and Documentation
- Support Channels: Email
- Documentation: Knowledge base with FAQs and setup guides
Best-Fit Customer Profile
Simplesat is best suited for MSPs, service teams, and support-heavy DTC brands seeking quick feedback loops with straightforward survey requirements. It's ideal for businesses valuing speed and simplicity over deep analytics or multi-channel campaigns.
Retently
Retently is a customer experience (CX) survey platform designed to help businesses collect, analyze, and act on customer feedback. It offers NPS, CSAT, and CES surveys tailored for e-commerce and B2B businesses.
Features
- Survey Types: NPS, CSAT, CES
- Survey Delivery Channels: Email, in-app widgets, web pop-ups, kiosks, SMS
- Automation: Automated recurring surveys, survey reminders, and automated email follow-ups
- Analytics: Advanced reporting with cohort analysis
- Integrations: Shopify, HubSpot, Salesforce, Zapier
Pricing Model
Retently's pricing starts at $49 per month for up to 1,000 contacts, with custom enterprise plans. Pricing scales with contact volume and survey sends. The free trial allows limited surveys but no SMS. (zigpoll.com)
Ease of Setup and Use
- Setup Time: Moderate to long (hours to days)
- User Interface: User-friendly with a moderate learning curve
Integrations
- Shopify: Native integration
- Other Platforms: HubSpot, Salesforce, Zapier
Customer Support and Documentation
- Support Channels: Email, live chat
- Documentation: Comprehensive knowledge base covering setup, automation, and best practices
Best-Fit Customer Profile
Retently is ideal for e-commerce and B2B businesses seeking a comprehensive CX survey platform with advanced analytics and multiple survey delivery channels. It's suited for teams ready to invest time in setup for richer analytics and automation.
Side-by-Side Comparison
| Feature | Simplesat | Retently |
|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT, CES |
| Survey Delivery Channels | Primarily email | Email, in-app widgets, web pop-ups, kiosks, SMS |
| Automation | Automated survey triggers based on customer interactions | Automated recurring surveys, survey reminders, and automated email follow-ups |
| Analytics | Basic reporting and analytics | Advanced reporting with cohort analysis |
| Integrations | ActiveCampaign, Autotask, ConnectWise, Freshdesk, Gladly, Gorgias, HubSpot, Intercom, Klaviyo, Microsoft Teams, Salesforce, Zendesk | Shopify, HubSpot, Salesforce, Zapier |
| Pricing Model | Tiered pricing based on response volume, with a free tier available | Starts at $49 per month for up to 1,000 contacts, with custom enterprise plans |
| Ease of Setup and Use | Fast setup (less than 1 hour), intuitive interface | Moderate to long setup (hours to days), user-friendly interface with a moderate learning curve |
| Customer Support | Email support, knowledge base with FAQs and setup guides | Email and live chat support, comprehensive knowledge base covering setup, automation, and best practices |
Which to Choose
Simplesat: Best for MSPs, service teams, and support-heavy DTC brands seeking quick feedback loops with straightforward survey requirements.
Retently: Ideal for e-commerce and B2B businesses seeking a comprehensive CX survey platform with advanced analytics and multiple survey delivery channels.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
