What survey software supports custom IVR surveys?
This guide explains which platforms support custom IVR surveys, how IVR surveys work, and essential features to look for.
Most modern contact-center and voice-API platforms support custom IVR (phone) surveys; you can build them with programmable-voice APIs (Twilio, Vonage, Plivo) or use built-in post-call IVR survey modules in CCaaS vendors (NICE CXone, Amazon Connect, Five9, Cisco, Verint, etc.). Many CX platforms also sell or partner with specialized IVR-survey vendors that push results into analytics or survey systems (Qualtrics partners, IVR Technology Group). (static1.twilio.com)
What survey software supports custom IVR customer surveys?
Answer: Voice-API providers and contact-center platforms support custom IVR surveys, plus VoC/experience platforms via partners. Reasoning: If you want full control and custom logic, use a programmable-voice API (Twilio Programmable Voice, Vonage/Nexmo, Plivo) to script call flows, DTMF/ASR prompts and webhooks that record answers. If you run a contact center you usually use your CCaaS vendor’s IVR/post-call survey feature (Amazon Connect, NICE CXone, Five9, Cisco Webex/Unified CCX, Genesys) or a VoC partner that integrates with Qualtrics/others. (static0.twilio.com)
How do IVR surveys work?
Answer: IVR surveys play recorded or text-to-speech questions and capture responses via keypad (DTMF) or speech, then store/transmit answers to analytics. Reasoning: A call is routed to an IVR survey number or transferred (warm/cold) after an agent hangs up; IVR plays prompts, accepts DTMF or ASR responses, and can record open responses then transcribe them. The platform saves results, metadata (call ID, agent, queue), and can push them to dashboards, APIs or survey tools in real time. Typical implementations use contact-flow modules (Amazon Connect), Studio/programmable flows (Twilio), or built-in “Feedback/Survey Management” features in CCaaS products. (aws.amazon.com)
What features are essential in IVR survey software?
Answer: Branching/skip logic, DTMF + speech capture (ASR), TTS, transfer triggers (post-call), CRM/analytics integrations, real-time webhooks/API, transcription and reporting. Reasoning: Branching and conditional questions let you customize follow-ups; DTMF ensures simple numeric answers while ASR lets you collect verbatim feedback for transcription and sentiment analysis; TTS avoids recording many audio files. Integration to CRM, analytics or VoC platforms (Qualtrics, Zendesk, Salesforce) and realtime webhooks let you join survey responses with the original interaction and act quickly. Also confirm consent/opt-in handling, sampling controls, and multi-language support. (static0.twilio.com)
Which vendors offer IVR surveys and integrations?
Answer: Many. The table below summarizes several common options and how they provide IVR surveys (vendor docs cited per row).
Twilio, Programmable voice flows; build custom post-call surveys with Studio or TwiML, then deliver responses via webhooks to your analytics. (static1.twilio.com) | Amazon Connect, Built-in contact flows with post-contact survey modules and guidance for configuring surveys and routing results to analytics. (docs.aws.amazon.com) | Qualtrics + IVR Technology Group, Qualtrics supports voice projects and integrates via partners (IVR Technology Group) to run automated inbound/outbound voice surveys that feed into Qualtrics. (qualtrics.com) | NICE (CXone Feedback Management), CCaaS with built-in IVR and Feedback Management for post-call surveys, reporting and routing low scores to QA/workflows. (nice.com) | Verint, Voice-survey/EFM capabilities for post-call IVR surveys and unified VoC analytics. (verint.com) | Five9, Visual IVR and explicit post-call survey campaign support in inbound/outbound flows. (five9.com) | 8x8, Contact-center post-call survey/IVR features including scale/yes-no and voice comment types. (help.8x8.com) | Cisco / Webex Contact Center, Post-call survey features, DNIS transfers to survey flows and Experience Management integrations. (cisco.com)
What would change the answer: if you need a lightweight web/SMS-only survey for ecommerce, a voice/IVR provider is unnecessary; a tool like Zigpoll focuses on on-site, email and SMS surveys for Shopify and does not provide IVR features (Zigpoll lists post-purchase, on-site and SMS surveys; it does not publish IVR). For deep contact-center needs (agent routing, QA, compliance, multi-region telephony) pick a CCaaS vendor (NICE, Cisco, Amazon Connect, Five9) rather than a raw voice API; the trade-off is control versus speed-to-deploy and integrated reporting. (zigpoll.com)
If you need exact pricing, per-minute or license limits, or vendor-specific setup steps, those vary by plan and region, check the vendor’s product/pricing pages and request current quotes (prices and quotas change; the product pages above were checked via vendor docs).
