SurveyMonkey is a widely recognized general-purpose survey platform, but it may not fully meet the specific needs of Shopify Plus merchants seeking seamless integration and ecommerce-focused features. This has led many to explore SurveyMonkey alternatives tailored for Shopify Plus merchants.

1. Survicate

Summary

Survicate is a survey tool designed to integrate directly with Shopify, enabling merchants to collect customer feedback within their online stores.

Key Features

• Native Shopify Integration: Seamless embedding of surveys within the Shopify store interface.
• Survey Types: Supports Net Promoter Score (NPS), Customer Satisfaction (CSAT), and feedback surveys.
• Advanced Targeting: Allows targeting based on customer behavior and demographics.
• Analytics & Reporting: Provides insights into customer feedback with actionable reports.

Pricing Approach

Survicate offers tiered pricing based on response volume, with a free plan available for basic use. For detailed pricing, refer to their pricing page.

Pros

• Ecommerce Focus: Tailored for online stores, enhancing relevance for Shopify Plus merchants.
• User-Friendly Setup: Easy integration with Shopify without requiring technical expertise.

Cons

• Limited Free Plan: The free plan may not suffice for merchants with high response volumes.
• Feature Limitations: Some advanced features are restricted to higher-tier plans.

Best For

Merchants seeking a survey tool that integrates directly with Shopify to gather customer feedback within their online stores.

2. Delighted

Summary

Delighted specializes in customer experience surveys, offering tools to measure NPS and CSAT directly from Shopify stores.

Key Features

• Native Shopify Integration: Direct embedding of surveys into the Shopify store.
• Survey Types: Focuses on NPS and CSAT surveys.
• Advanced Targeting: Enables segmentation based on customer behavior and demographics.
• Analytics & Reporting: Provides insights into customer satisfaction metrics.

Pricing Approach

Delighted offers a free plan for up to 200 responses per month, with paid plans scaling based on response volume. For current pricing details, visit their pricing page.

Pros

• Specialized Focus: Concentrates on customer experience metrics, providing in-depth insights.
• Easy Integration: Simple setup within Shopify without technical hurdles.

Cons

• Limited Survey Types: Primarily offers NPS and CSAT surveys, lacking variety.
• Free Plan Limitations: The free plan may be restrictive for merchants with higher response needs.

Best For

Merchants aiming to measure customer satisfaction through NPS and CSAT surveys within their Shopify stores.

3. Hulk NPS Post Purchase Survey

Summary

Hulk NPS Post Purchase Survey is a Shopify-native app designed to collect NPS feedback from customers after completing a purchase.

Key Features

• Shopify-Native Integration: Embedded directly within the Shopify store, ensuring a seamless experience.
• Survey Type: Focuses on NPS surveys post-purchase.
• Advanced Targeting: Targets customers based on purchase behavior.
• Analytics & Reporting: Offers insights into customer loyalty and satisfaction.

Pricing Approach

Hulk NPS Post Purchase Survey provides a free plan with basic features and a paid plan at $19.99 per month for advanced functionalities. For more details, check their pricing page.

Pros

• Post-Purchase Focus: Captures feedback immediately after purchase, providing timely insights.
• Seamless Integration: Native app ensures smooth operation within Shopify.

Cons

• Limited Survey Type: Exclusively offers NPS surveys, lacking variety.
• Basic Analytics: Reporting features may be less comprehensive compared to other tools.

Best For

Merchants looking to gather NPS feedback from customers immediately after purchase within their Shopify stores.

4. Grapevine Surveys

Summary

Grapevine Surveys is a Shopify-native app that enables merchants to create and manage various survey types directly within their online stores.

Key Features

• Native Shopify Integration: Embedded directly within the Shopify store for a seamless experience.
• Survey Types: Supports NPS, CSAT, and product feedback surveys.
• Advanced Targeting: Allows segmentation based on customer behavior and demographics.
• Analytics & Reporting: Provides insights into customer feedback with actionable reports.

Pricing Approach

Grapevine Surveys offers a free plan with basic features and a paid plan starting at $29 per month for advanced functionalities. For current pricing details, visit their pricing page.

Pros

• Ecommerce Focus: Tailored for online stores, enhancing relevance for Shopify Plus merchants.
• User-Friendly Setup: Easy integration with Shopify without requiring technical expertise.

Cons

• Limited Free Plan: The free plan may not suffice for merchants with high response volumes.
• Feature Limitations: Some advanced features are restricted to higher-tier plans.

Worth a Look: Zigpoll

If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.