When evaluating NPS survey software for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform and offer features tailored to e-commerce needs. SurveyMonkey, ReConvert, and UserLoop are three such tools commonly compared for this purpose.

SurveyMonkey

Core Features and Functionality

SurveyMonkey is a versatile survey platform that allows users to create and distribute surveys, forms, polls, and quizzes. It offers a variety of question types, including multiple choice, text box, and matrix questions. Users can access over 500 expert templates and more than 1,800 pre-written questions. The platform supports 57 languages and provides features like skip logic, A/B testing, and image click maps. Additionally, SurveyMonkey offers AI-powered survey creation and advanced analytics tools.

Pricing Model

SurveyMonkey offers several pricing tiers:

• Basic (Free) Plan: Allows unlimited surveys with up to 10 questions per survey and a limit of 40 responses per survey.
• Standard Monthly: Priced at $99 per month, includes unlimited surveys and questions, with a limit of 1,000 responses per month.
• Advantage Annual: Priced at $39 per month, billed annually at $468, includes all Standard features plus data export, skip logic, and question randomization, with a limit of 15,000 responses per year.
• Premier Annual: Priced at $139 per month, billed annually at $1,668, includes all Advantage features plus advanced branching, A/B testing, sentiment analysis, phone support, and the ability to remove SurveyMonkey branding, with a limit of 40,000 responses per year.

Note: Pricing is subject to change; refer to SurveyMonkey's official pricing page for the most current information.

Ease of Setup and Use

SurveyMonkey is user-friendly, with an intuitive interface that allows users to create surveys without coding skills. The platform provides drag-and-drop functionality for survey creation and offers real-time collaboration features for teams.

Integrations

SurveyMonkey integrates with various platforms, including Salesforce, Mailchimp, and Google Sheets. However, its native integration with Shopify is limited, which may require third-party tools or manual data handling.

Customer Support and Documentation

SurveyMonkey offers 24/7 email support for paid plans and a comprehensive help center with articles, tutorials, and community forums. Phone support is available for Premier Annual subscribers.

Best-Fit Customer Profile

SurveyMonkey is suitable for businesses seeking a general-purpose survey tool with advanced features and analytics capabilities. It is ideal for organizations that require flexibility in survey design and distribution but may not need deep Shopify integration.

ReConvert

Core Features and Functionality

ReConvert is a Shopify app designed to enhance post-purchase experiences. It allows users to create customizable thank-you pages with upsell and cross-sell opportunities. The app includes features like A/B testing, drag-and-drop funnel builder, segmentation, and triggers. ReConvert also offers analytics to track performance and optimize strategies.

Pricing Model

ReConvert's pricing is based on the higher of two metrics:

• Store's Total Orders: Charges are calculated based on the number of orders processed through the store.
• Revenue Generated by ReConvert: Charges are based on the additional revenue generated through the app's upsell and cross-sell features.

This model ensures that costs scale with the store's performance, making it suitable for businesses of varying sizes.

Ease of Setup and Use

ReConvert integrates directly with Shopify, providing a seamless setup experience. The drag-and-drop builder simplifies the creation of customized thank-you pages, and the app offers real-time analytics for performance tracking.

Integrations

ReConvert integrates natively with Shopify, ensuring a smooth user experience. It also supports integration with various payment gateways and other Shopify apps, enhancing its functionality.

Customer Support and Documentation

ReConvert provides 24/7 live chat support and a comprehensive help center with guides, tutorials, and FAQs. The support team is responsive and knowledgeable, assisting users in optimizing their post-purchase strategies.

Best-Fit Customer Profile

ReConvert is ideal for Shopify store owners looking to maximize post-purchase revenue through upselling and cross-selling. Its seamless integration with Shopify and focus on post-purchase experiences make it a valuable tool for e-commerce businesses aiming to enhance customer engagement and increase average order value.

UserLoop

Core Features and Functionality

UserLoop is an AI-powered app designed for Shopify stores to collect post-purchase feedback and generate automated insights. It offers customizable survey templates, real-time analytics, and sentiment analysis. UserLoop also provides features like customer segmentation and trend analysis to help businesses understand customer behavior and preferences.

Pricing Model

UserLoop offers tiered pricing based on the number of monthly orders:

• Up to 200 Orders per Month: Priced at $19.99 per month.
• 200 to 500 Orders per Month: Pricing increases accordingly, with higher tiers offering additional features and support.

This usage-based pricing model allows businesses to choose a plan that aligns with their order volume and budget.

Ease of Setup and Use

UserLoop integrates directly with Shopify, enabling easy installation and setup. The app provides a user-friendly interface for survey creation and analytics, with AI-driven insights that require minimal manual intervention.

Integrations

UserLoop integrates seamlessly with Shopify, ensuring a native experience. It also supports integration with email marketing platforms and other tools to enhance data collection and analysis.

Customer Support and Documentation

UserLoop offers responsive customer support through email and a detailed knowledge base with articles and tutorials. The support team assists users in setting up surveys, interpreting analytics, and optimizing feedback strategies.

Best-Fit Customer Profile

UserLoop is suitable for Shopify store owners seeking to gather actionable post-purchase feedback and insights. Its AI-powered analytics and seamless integration with Shopify make it ideal for businesses aiming to improve customer satisfaction and inform product development.

Three-Way Comparison

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.