When evaluating NPS survey software, it's essential to consider how each tool aligns with your business needs. Survicate and Fairing offer distinct features tailored to different user bases. Survicate is a multi-channel survey platform that enables website and in-product surveys, catering to a broad spectrum of industries. In contrast, Fairing is a Shopify-centric post-purchase attribution survey app designed to provide deep analytics integrations for e-commerce businesses.
Core Features and Functionality
Survicate offers a comprehensive suite of features, including over 15 question types, advanced display logic, multilingual surveys, and AI-powered analysis tools. Its multi-channel capabilities allow surveys via email, website pop-ups, in-product, mobile apps, and more. The Insights Hub provides real-time processing and categorization of feedback, while the Research Assistant allows users to ask questions in natural language, delivering results based on multiple feedback sources. (survicate.com)
Fairing focuses on post-purchase attribution surveys within the Shopify ecosystem. It offers pre-built templates, follow-up questions, predictive auto-suggest, and response classification. Fairing's analytics include UTM analysis, promo code analysis, lifetime value (LTV) analytics, and trend analysis. Integrations with over 25 platforms are available, with options for data synchronization and API access. (fairing.co)
Pricing and Value
Survicate's pricing starts at $56 per month for the Growth plan, which includes up to 500 responses per month and access to features like multilingual surveys and AI analysis tools. The Starter plan begins at $89 per month, offering up to 500 responses per month and basic features. Enterprise plans are available with custom pricing based on specific needs. (help.survicate.com)
Fairing offers a free plan for up to 100 transactions per month. The Core plan is priced at $15 per month for 101-200 transactions, and the Enterprise plan offers custom pricing for over 30,000 transactions. All plans include all features, with additional options for data synchronization and API access at an extra cost. (fairing.co)
Ease of Setup and Use
Survicate provides a user-friendly interface with a no-code survey creator and easy, self-serve installation options, including JavaScript tracking code, iOS and Android SDKs, and integrations via Google Tag Manager, Segment, or WordPress. (survicate.com)
Fairing offers frictionless setup with email embeds and landing page templates, allowing users to plug into existing email service providers like Klaviyo and start collecting responses immediately. (fairing.co)
Integrations
Survicate boasts over 40 native integrations with bidirectional capabilities, including CRM platforms (HubSpot, Salesforce), support tools (Zendesk, Intercom), marketing automation (Braze, Klaviyo, Customer.io), product analytics (Amplitude, Mixpanel), and more. (survicate.com)
Fairing integrates with over 25 platforms, including Google Analytics, Klaviyo, Adobe Marketo Engage, CartHook, Fullstory, GetResponse, Gong, Integry, Intercom, and Kit. Additional integrations are available, with options for data synchronization and API access. (fairing.co)
Customer Support and Documentation
Survicate offers human live chat support with a 97% satisfaction rate and a two-minute first response time. Training resources include documentation, webinars, live online, and in-person sessions. (survicate.com)
Fairing provides live chat and email support, along with a dedicated Slack channel and a dedicated customer success manager. Training resources include documentation, webinars, live online, and in-person sessions. (fairing.co)
Best-Fit Customer Profile
Survicate is well-suited for businesses seeking a versatile survey platform capable of collecting feedback across multiple channels, including websites, in-product, and mobile apps. Its extensive integrations and AI-powered analytics make it ideal for organizations aiming to gather and analyze customer feedback comprehensively.
Fairing is tailored for Shopify-based e-commerce businesses looking to implement post-purchase attribution surveys. Its deep analytics integrations and focus on post-purchase feedback make it a strong choice for e-commerce brands aiming to understand customer loyalty and optimize their marketing efforts.
Comparison Table
| Feature | Survicate | Fairing |
|---|---|---|
| Survey Channels | Email, Website Pop-ups, In-Product, Mobile Apps, Iframe Embeds, Kiosk Mode, QR Code, Intercom, Braze | Post-Purchase Attribution Surveys within Shopify Ecosystem |
| Question Types | 15+ | Pre-Built Templates, Follow-Up Questions, Multi-Question Asking |
| AI-Powered Analysis | Insights Hub, Research Assistant | AI Weekly Insights (Beta) |
| Integrations | 40+ Native Integrations (HubSpot, Salesforce, Zendesk, Intercom, Braze, Klaviyo, Customer.io, Amplitude, Mixpanel) | 25+ Integrations (Google Analytics, Klaviyo, Adobe Marketo Engage, CartHook, Fullstory, GetResponse, Gong, Integry, Intercom, Kit) |
| Pricing | Growth Plan: $56/month (up to 500 responses/month); Starter Plan: $89/month (up to 500 responses/month); Enterprise Plans: Custom Pricing | Free Plan: Up to 100 transactions/month; Core Plan: $15/month (101-200 transactions); Enterprise Plan: Custom Pricing |
| Customer Support | Live Chat, Documentation, Webinars, Live Online and In-Person Training | Live Chat, Email, Dedicated Slack Channel, Dedicated Customer Success Manager, Documentation, Webinars, Live Online and In-Person Training |
Which to Choose?
If your business operates within the Shopify ecosystem and seeks to implement post-purchase attribution surveys with deep analytics integrations, Fairing is a compelling choice. Its focus on e-commerce and post-purchase feedback aligns well with the needs of Shopify-based businesses.
Conversely, if your organization requires a versatile survey platform capable of collecting feedback across multiple channels and integrating with a wide array of tools, Survicate offers a comprehensive solution. Its extensive integrations and AI-powered analytics make it suitable for businesses aiming to gather and analyze customer feedback comprehensively.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
