Fairing is a Shopify app that enables post-purchase attribution surveys with deep analytics integrations. Ecommerce businesses seeking alternatives to Fairing have several options to consider.
1. SurveySparrow
Summary
SurveySparrow offers a versatile survey platform suitable for ecommerce businesses.
Key Features
- Multi-Channel Surveys: Supports web, email, and mobile surveys.
- Customizable Templates: Provides a variety of templates for different survey types.
- Automated Workflows: Allows setting up automated survey triggers.
- Advanced Analytics: Offers real-time reporting and analytics.
Pricing Approach
SurveySparrow employs a tiered pricing model based on response volume, with higher tiers offering additional features.
Pros
- Flexible survey distribution channels.
- User-friendly interface.
- Comprehensive analytics.
Cons
- Pricing can be higher for small businesses.
- Some advanced features may require higher-tier plans.
Best For
Businesses needing multi-channel survey capabilities and advanced analytics.
2. Jotform
Summary
Jotform is an online form builder that includes survey functionalities, suitable for ecommerce stores.
Key Features
- Drag-and-Drop Builder: Easy-to-use form creation.
- Templates: Offers a wide range of customizable templates.
- Integrations: Connects with various platforms, including Shopify.
- Conditional Logic: Enables dynamic form behavior based on user input.
Pricing Approach
Jotform offers a free tier with basic features and tiered paid plans based on form submissions and storage.
Pros
- Intuitive form builder.
- Extensive template library.
- Affordable pricing tiers.
Cons
- Free tier has limitations on submissions and storage.
- Advanced features may require higher-tier plans.
Best For
Small to medium-sized businesses seeking an affordable and easy-to-use survey tool.
3. Nicereply
Summary
Nicereply specializes in customer satisfaction surveys, including NPS, CSAT, and CES, tailored for ecommerce.
Key Features
- Survey Types: Supports NPS, CSAT, and CES surveys.
- Integrations: Seamlessly integrates with platforms like Shopify.
- Real-Time Feedback: Provides instant customer feedback collection.
- Reporting: Offers detailed reporting and analytics.
Pricing Approach
Nicereply offers tiered pricing based on the number of responses and features required.
Pros
- Specialized in customer satisfaction metrics.
- Easy integration with ecommerce platforms.
- Real-time feedback collection.
Cons
- Limited to customer satisfaction surveys.
- Pricing may be higher for small businesses.
Best For
Ecommerce businesses focused on measuring customer satisfaction metrics.
4. Delighted
Summary
Delighted provides a simple platform for collecting customer feedback through NPS surveys, suitable for ecommerce.
Key Features
- Survey Distribution: Supports email, web, and in-app surveys.
- Integrations: Integrates with platforms like Shopify.
- Real-Time Reporting: Offers instant access to survey results.
- Customizable Surveys: Allows for survey customization to match branding.
Pricing Approach
Delighted offers tiered pricing based on the number of responses and features, with a free trial available.
Pros
- Simple and straightforward survey creation.
- Quick setup and deployment.
- Affordable pricing tiers.
Cons
- Limited to NPS surveys.
- Advanced features may require higher-tier plans.
Best For
Ecommerce businesses seeking a straightforward NPS survey solution.
5. UserLoop
Summary
UserLoop offers a platform for collecting user feedback through in-app surveys, suitable for ecommerce.
Key Features
- In-App Surveys: Collects feedback directly within the app.
- Integrations: Integrates with platforms like Shopify.
- Targeting: Allows for targeted survey distribution based on user behavior.
- Analytics: Provides insights into user feedback trends.
Pricing Approach
UserLoop offers tiered pricing based on the number of users and features required.
Pros
- Direct feedback collection within the app.
- Targeted survey distribution.
- Integrates with ecommerce platforms.
Cons
- Limited to in-app surveys.
- Pricing may be higher for small businesses.
Best For
Ecommerce businesses seeking in-app user feedback collection.
Comparison Table
| Feature | SurveySparrow | Jotform | Nicereply | Delighted | User
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
