Retently is a customer experience (CX) survey platform specializing in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys tailored for e-commerce businesses. Its features include multi-channel surveys, custom branding, and AI-powered feedback analysis. However, some users seek alternatives that offer different functionalities, pricing structures, or integrations. This article explores several Retently alternatives for e-commerce, comparing their features, pricing, and suitability for various use cases.

1. SurveySparrow

Summary

SurveySparrow is an omnichannel experience management platform that provides conversational surveys, NPS, CSAT, and CES surveys, along with offline surveys and 360 assessments. It aims to enhance customer engagement through its intuitive interface and diverse survey options.

Key Features

• Conversational Surveys: Engage customers with chat-like surveys, potentially increasing response rates by up to 40%. (surveysparrow.com)
• Survey Personalization: Utilize conditional logic, skip logic, and display logic to tailor surveys to individual respondents.
• White-Labeling: Customize surveys to align with your brand identity.
• Offline Surveys: Collect feedback without an internet connection.
• Integrations: Connect with platforms like Slack, HubSpot, and Zendesk.

Pricing Approach

SurveySparrow offers tiered pricing based on response volume and features:

• Basic Plan: Approximately $19 per month, includes 2,500 responses and 1 user.
• Starter Plan: Approximately $79 per month, includes 15,000 responses and 1 user.
• Business Plan: Approximately $249 per month, includes 36,000 responses and 3 users.

Pricing is subject to change; refer to SurveySparrow's pricing page for the most current information.

Pros

• High response rates due to conversational survey design.
• Comprehensive survey customization options.
• Offline survey capability.

Cons

• Pricing may be higher compared to some competitors.
• Some advanced features are limited to higher-tier plans.

Best For

E-commerce businesses seeking an engaging, customizable survey platform with offline capabilities.

2. Jotform

Summary

Jotform is an online form builder that enables users to create surveys, forms, and quizzes without coding. It offers a variety of templates and integrations, catering to diverse data collection needs.

Key Features

• Form Builder: Drag-and-drop interface for creating custom forms.
• Templates: Access to a wide range of pre-designed templates.
• Integrations: Connect with platforms like PayPal, Google Sheets, and Dropbox.
• Conditional Logic: Show or hide form fields based on user input.
• Payment Processing: Accept payments through integrated gateways.

Pricing Approach

Jotform provides several pricing tiers:

• Free Plan: Limited to 5 forms and 100 submissions per month.
• Bronze Plan: Approximately $24 per month, includes 25 forms and 1,000 submissions.
• Silver Plan: Approximately $29 per month, includes 50 forms and 10,000 submissions.
• Gold Plan: Approximately $79 per month, includes unlimited forms and 100,000 submissions.

Pricing is subject to change; refer to Jotform's pricing page for the most current information.

Pros

• User-friendly form creation.
• Extensive template library.
• Flexible pricing with a free tier.

Cons

• Limited survey-specific features compared to dedicated survey platforms.
• Advanced features may require higher-tier plans.

Best For

E-commerce businesses needing customizable forms and surveys with a variety of templates and integrations.

3. Typeform

Summary

Typeform is an online form and survey builder known for its user-friendly interface and conversational survey design. It focuses on creating engaging, interactive forms to enhance user experience.

Key Features

• Conversational Forms: Engage users with one question at a time in a chat-like interface.
• Templates: Access to a variety of customizable templates.
• Integrations: Connect with platforms like Google Sheets, Mailchimp, and Zapier.
• Logic Jumps: Create dynamic forms that adapt based on user responses.
• Design Customization: Customize themes, fonts, and colors to match branding.

Pricing Approach

Typeform offers several pricing plans:

• Free Plan: Limited to 3 forms and 100 responses per month.
• Essentials Plan: Approximately $25 per month, includes 3 forms and 1,000 responses.
• Professional Plan: Approximately $50 per month, includes 5 forms and 5,000 responses.
• Premium Plan: Approximately $83 per month, includes unlimited forms and 10,000 responses.

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Worth a Look: Zigpoll

If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.