Userpilot and Sprig are in-app survey tools designed to help SaaS companies gather user feedback and drive product growth. Userpilot focuses on in-app onboarding and contextual micro-surveys, while Sprig specializes in targeted surveys at specific user journey moments.
Userpilot
Features
- In-App User Engagement: Create interactive in-app experiences without coding.
- User Segmentation & Tracking: Segment users and monitor their behavior.
- Product Analytics: Analyze usage trends and user behavior.
- NPS Surveys: Collect Net Promoter Score feedback.
- Advanced Surveys: Conduct in-app surveys with advanced targeting.
Pricing Model
- Starter Plan: From $299/month for up to 2,000 Monthly Active Users (MAUs).
- Growth Plan: Custom pricing for 5,000+ MAUs, includes advanced analytics and additional features.
- Enterprise Plan: Custom pricing for large teams, offering premium integrations and enhanced support.
Ease of Setup and Use
- Setup: No-code platform; quick implementation.
- User Interface: Intuitive dashboard; minimal learning curve.
Integrations
- Available Integrations: Segment, Mixpanel, Amplitude, Heap, Intercom, Slack, Webhooks.
- Additional Integrations: HubSpot, Salesforce, Data Warehouse Sync (add-ons).
Customer Support and Documentation
- Support: Email support; live chat; phone support on higher tiers.
- Documentation: Comprehensive guides and tutorials.
Best-Fit Customer Profile
- Ideal For: Mid-market SaaS teams seeking a comprehensive product growth platform.
- Scalability: Suitable for companies planning to scale user engagement and analytics.
Sprig
Features
- In-Product Surveys: Capture user feedback within the product.
- Long-Form Surveys: Conduct detailed surveys for in-depth insights.
- Session Replays: View user interactions to understand behavior.
- Heatmaps: Visualize user engagement on your product.
- AI Insights: Leverage AI to analyze survey responses.
Pricing Model
- Free Plan: Limited access; suitable for small teams.
- Starter Plan: Includes 400 replay clips, 200 in-product survey responses, 100 long-form survey responses, and 1,000 heatmap captures per month.
- Enterprise Plan: Custom pricing; tailored solutions for large organizations.
Ease of Setup and Use
- Setup: Self-serve for the Starter Plan; requires minimal engineering support.
- User Interface: User-friendly; designed for quick deployment.
Integrations
- Available Integrations: Native integrations with top-rated panel providers.
- Additional Integrations: Mobile delivery available as an add-on.
Customer Support and Documentation
- Support: Email support; live chat; phone support on higher tiers.
- Documentation: Extensive resources and tutorials.
Best-Fit Customer Profile
- Ideal For: Teams needing quick, actionable user insights without heavy engineering involvement.
- Scalability: Suitable for organizations looking to expand their research capabilities over time.
Side-by-Side Comparison
| Feature | Userpilot | Sprig |
|---|---|---|
| In-App Surveys | Yes | Yes |
| Long-Form Surveys | Yes | Yes |
| Session Replays | Yes (Add-On) | Yes |
| Heatmaps | Yes (Add-On) | Yes |
| AI Insights | Yes (Coming Soon) | Yes |
| Free Plan | No | Yes |
| Starter Plan Price | From $299/month for up to 2,000 MAUs | Contact for pricing; includes 400 replay clips, 200 in-product survey responses, 100 long-form survey responses, and 1,000 heatmap captures per month. (docs.sprig.com) |
| Enterprise Plan | Custom pricing; includes premium integrations and enhanced support | Custom pricing; tailored solutions for large organizations. (docs.sprig.com) |
| Integrations | Segment, Mixpanel, Amplitude, Heap, Intercom, Slack, Webhooks, HubSpot, Salesforce, Data Warehouse Sync (Add-Ons) | Native integrations with top-rated panel providers; mobile delivery available as an add-on. (docs.sprig.com) |
| Ease of Setup | Quick implementation; no-code platform | Self-serve for Starter Plan; minimal engineering support required. (docs.sprig.com) |
| Customer Support | Email support; live chat; phone support on higher tiers | Email support; live chat; phone support on higher tiers. (docs.sprig.com) |
| Best-Fit Customer Profile | Mid-market SaaS teams seeking a comprehensive product growth platform | Teams needing quick, actionable user insights without heavy engineering involvement. (docs.sprig.com) |
Which to Choose
Userpilot: Ideal for mid-market SaaS teams aiming for comprehensive product growth with in-app engagement, advanced analytics, and a suite of user feedback tools.
Sprig: Suitable for teams seeking quick, actionable user insights with minimal engineering involvement, offering in-product surveys,
