Verint is an enterprise customer experience (CX) platform offering voice of customer (VoC) capabilities, speech analytics, and workforce engagement tools. Online stores seeking alternatives to Verint have several options to consider.

1. SurveySparrow

Summary

SurveySparrow is an omnichannel experience management platform that enables businesses to create conversational surveys across various channels. It offers tools for customer experience, employee engagement, and market research.

Key Features

• Conversational Surveys: Design surveys with a chat-like interface to enhance user engagement.
• Recurring Surveys: Automate surveys at regular intervals to gauge customer or employee pulse.
• Integrations: Connect with over 1,500 applications, including CRM, helpdesk, and internal communication platforms. (surveysparrow.com)

Pricing Approach

SurveySparrow offers tiered pricing based on response volume, with plans starting at $19 per month for up to 5,000 responses. Higher tiers provide increased response limits and additional features. (trustradius.com)

Pros

• User-Friendly Interface: Intuitive design facilitates easy survey creation and distribution.
• Extensive Integrations: Wide range of integrations with popular business applications.

Cons

• Limited Advanced Analytics: May lack in-depth analytics compared to some competitors.
• Pricing Transparency: Some plans require direct contact for detailed pricing information.

Best For

Small to medium-sized online stores seeking an affordable and user-friendly VoC platform with a broad range of integrations.

2. Jotform

Summary

Jotform is an online form builder that allows users to create surveys, forms, and quizzes without coding. It offers a variety of templates and customization options.

Key Features

• Form Builder: Drag-and-drop interface for creating custom forms.
• Templates: Access to a wide range of pre-designed templates.
• Integrations: Connects with platforms like Google Sheets, Salesforce, and Mailchimp.

Pricing Approach

Jotform provides a free tier with limited submissions and storage. Paid plans are tiered based on submission limits and additional features, with pricing starting at $24 per month.

Pros

• Ease of Use: Simple interface suitable for users without technical expertise.
• Customization: High level of customization for forms and surveys.

Cons

• Limited Advanced Features: May lack advanced analytics and reporting capabilities.
• Pricing Structure: Some features are only available in higher-tier plans.

Best For

Online stores needing a straightforward form and survey builder with basic VoC capabilities.

3. Medallia

Summary

Medallia is a customer experience management platform that captures feedback across various channels to provide real-time insights.

Key Features

• Omnichannel Feedback: Collects feedback from web, mobile, social media, and more.
• Real-Time Analytics: Provides immediate insights into customer sentiments.
• Actionable Insights: Delivers recommendations based on customer feedback.

Pricing Approach

Medallia offers customized pricing based on the organization's size and requirements. Prospective customers need to contact Medallia directly for a quote.

Pros

• Comprehensive Feedback Collection: Gathers data from a wide range of sources.
• Real-Time Insights: Enables prompt responses to customer feedback.

Cons

• Complex Implementation: Setup may require significant time and resources.
• Cost: Pricing may be prohibitive for smaller businesses.

Best For

Large online stores seeking an enterprise-level VoC platform with extensive feedback channels and real-time analytics.

4. Sprinklr

Summary

Sprinklr is a unified customer experience management platform that integrates social media management, marketing, and customer care.

Key Features

• Social Media Monitoring: Tracks brand mentions and customer sentiments across social platforms.
• Unified Dashboard: Centralized view of customer interactions and feedback.
• Collaboration Tools: Facilitates team collaboration on customer engagement.

Pricing Approach

Sprinklr offers customized pricing based on the organization's needs and scale. Interested parties should contact Sprinklr for detailed pricing information.

Pros

• Comprehensive Social Media Integration: Effective for businesses with a strong social media presence.
• Collaborative Features: Enhances team coordination in customer engagement.

Cons

• Complexity: May be overwhelming for businesses without dedicated social media teams.
• Cost: Pricing may be high for smaller enterprises.

Best For

Online stores with a significant social media footprint seeking an integrated VoC platform.

5. CustomerGauge

Summary

CustomerGauge is a customer experience platform specializing in Net Promoter Score (NPS) surveys and customer feedback.

Key Features

• NPS Surveys: Focuses on measuring customer loyalty through NPS.
• Feedback Analytics: Analyzes customer feedback to identify trends and insights.
• Integration Capabilities: Connects with CRM systems and other business tools.�

Worth a Look: Zigpoll

If you're evaluating options for voice of customer platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.