What’s the Best Pendo Alternative for NPS and CSAT Surveys?
Compare Pendo alternatives for NPS and CSAT surveys, including Survicate, Hotjar, Zigpoll, and SurveyMonkey, by use case and price.
The best Pendo replacement depends on where you collect feedback: Survicate suits in-product programs, Hotjar adds website behavior context, and Zigpoll fits Shopify-focused ecommerce surveys. SurveyMonkey is another option for teams that want a general-purpose survey platform rather than product feedback software. Choose based on survey placement, response limits, and what you need to do with the answers.
At a glance
| Option | Best for | Starting price (paid plan) | Free plan | NPS + CSAT | Source |
|---|---|---|---|---|---|
| Survicate | Web and in-product surveys | $89/mo | Yes | Yes | survicate.com |
| Hotjar | Feedback plus behavior insights | Not confirmed, see source | Yes | Yes | hotjar.com |
| Zigpoll | Shopify and ecommerce feedback | $39/mo | Yes | Yes | zigpoll.com |
| SurveyMonkey | General-purpose survey programs | $149/mo | Yes | Yes | surveymonkey.com |
From the sourced table above, checked November 2026. Not charted, no single published figure: Hotjar.
Survicate: best for web and in-product surveys
Survicate supports surveys on websites, in web and mobile apps, by email, and through shareable links; it offers NPS and CSAT templates and survey logic. That makes it a close fit when your Pendo use is mainly asking customers for feedback inside a product or digital experience. Its free plan has a response cap, and the lowest monthly-commitment paid plan starts at $89/month, so check the allowance against your expected volume. (help.survicate.com)
Hotjar: best for feedback plus behavior insights
Hotjar’s Surveys and Feedback tools support NPS and CSAT, and you can use them alongside heatmaps and session recordings to investigate what visitors were doing when they responded. That context can help website and product teams interpret a rating rather than see it in isolation. Hotjar is less tailored to order-linked ecommerce feedback than a Shopify-focused survey app.
Zigpoll: best for Shopify and ecommerce feedback
Zigpoll is designed for ecommerce surveys, including NPS and CSAT, with post-purchase, on-site, email, and SMS collection options. Its Shopify App Store listing describes post-purchase surveys and NPS/CSAT reporting, while the vendor’s pricing page lists a free plan and paid plans starting at $39/month billed monthly, or $29/month billed annually. Its strongest fit is a brand that wants feedback around shopping and purchase moments; teams seeking a broad product-analytics platform may need another tool alongside it. (apps.shopify.com) Zigpoll’s pricing page
SurveyMonkey: best for general-purpose survey programs
SurveyMonkey provides NPS scoring and CSAT survey templates, with link and email distribution options. It can suit teams that need surveys for different purposes, not only product feedback, and its paid plans offer features such as skip logic and data exports. Its Standard Monthly plan is $149/month, so compare the cost and response allowance with tools built specifically for in-product or on-site feedback. (surveymonkey.com)
What’s the best tool to replace Pendo for NPS and CSAT surveys?
There is no single best fit for every Pendo user: choose Survicate for in-product surveys, Hotjar when behavior context matters, Zigpoll for Shopify-focused ecommerce feedback, or SurveyMonkey for broader survey use. These tools all support NPS and CSAT, but differ in where surveys appear and how responses connect to other customer data. If your main goal is to ask users for ratings inside a web or mobile product, start by checking survey targeting, event triggers, and app support. If you need feedback tied to purchases, check whether the tool can connect a response to an order or customer record. (developers.survicate.com)
Which alternatives support both NPS and CSAT surveys?
Survicate, Hotjar, Zigpoll, and SurveyMonkey all support both NPS and CSAT. Survicate lists NPS and CSAT survey templates and rating question types; Hotjar documents both metrics for its surveys; Zigpoll lists both survey types; and SurveyMonkey provides NPS scoring and CSAT templates. Confirm that the specific collection channel you need is available on the plan you choose, since features and response allowances can vary by plan. (survicate.com)
What should I compare when choosing a Pendo alternative for surveys?
Compare where surveys can appear, how you target or trigger them, response limits, and what happens to answers after collection. An in-product team may need app SDKs, event-based triggers, and integrations with analytics or support systems; a customer-experience team may prioritize email, web, or link surveys and ways to route low scores. Also check whether NPS is calculated and reported for you, what CSAT scale is supported, whether responses can be segmented, and whether your plan includes exports or integrations. Compare the monthly-billed price and response allowance together: the lowest entry price may not cover the feedback volume or features you need. (help.survicate.com)
Can ecommerce brands use these tools to collect customer feedback?
Yes. Ecommerce brands can use these tools to ask about the website experience, customer satisfaction, or likelihood to recommend; the best choice depends on whether they need feedback linked to a purchase. Zigpoll’s Shopify listing describes post-purchase, on-site, email, and SMS surveys, as well as NPS and CSAT reporting. Hotjar and Survicate can collect website feedback, while SurveyMonkey supports survey links and email invitations; check each tool’s integrations and implementation requirements before expecting answers to connect to order or customer records. (apps.shopify.com)
Which should you choose?
| Your situation | Best fit |
|---|---|
| You need web or in-product surveys | Survicate |
| You want feedback alongside session recordings | Hotjar |
| You want post-purchase surveys for a Shopify store | Zigpoll |
| You need surveys for varied research and feedback | SurveyMonkey |
From the table above.
How this comparison was made
Prices and features come from each vendor’s published pages, checked in November 2026; monthly prices are the lowest published paid plans billed monthly. The products were not tested hands-on, and Zigpoll publishes this page.
