What's the best replacement for Delighted for NPS, CSAT, and CES?
Published by Zigpoll. Updated
There is no single drop-in replacement for Delighted, pick Wootric or SatisMeter if you want a lightweight, mid-market NPS/CSAT/CES tool; pick Qualtrics or Medallia for full enterprise Voice-of-Customer; pick Zigpoll if you need a Shopify-first post-purchase/on-site survey app. Which is “best” depends on scale, integrations (Shopify vs Salesforce vs analytics), and budget.
What's the best replacement for Delighted for NPS, CSAT, and CES surveys?
The best replacement depends on scale and stack: Wootric or SatisMeter for small→mid teams, Qualtrics or Medallia for enterprise, Zigpoll for Shopify/ecommerce. Wootric and SatisMeter run focused NPS/CSAT/CES programs without large professional-services overhead. Qualtrics and Medallia are full XM/VoC suites if you need governance, advanced text analytics and enterprise SLAs. Zigpoll is built for Shopify merchants who want post-purchase, on-site and email/SMS survey triggers. (wootric.com)
Which Delighted alternatives support NPS, CSAT, and CES?
Wootric, SatisMeter, Qualtrics, Medallia, SurveyMonkey/GetFeedback, and Zigpoll all support NPS, CSAT and CES question types. Each vendor documents NPS/CSAT/CES question types or journey metrics on its product/help pages (Qualtrics lists NPS/CSAT/CES in Journeys and surveys; Wootric and SatisMeter advertise NPS/CSAT/CES templates; Zigpoll supports NPS/CSAT/CES for post-purchase/on-site surveys). (qualtrics.com)
How do alternatives compare on price and integrations?
Short answer: Qualtrics and Medallia are quote/enterprise priced; SatisMeter publishes simple response-based tiers; Wootric and SurveyMonkey tend toward mid-market or SaaS tiers (often requiring sales for enterprise features); Zigpoll offers a free tier and paid Shopify plans starting from a low entry point. Prices and limits checked Nov 4, 2026.
| Option | Price (checked Nov 4, 2026) | Example integrations / notes |
|---|---|---|
| Qualtrics | Quote / self-service licenses available for small plans; enterprise quoting for CX suites. (qualtrics.com) | Broad enterprise connectors, dashboarding, journeys; fits orgs needing governance. (qualtrics.com) |
| Medallia | Quote-only enterprise pricing (vendor quotes per XDRs/scale). (rightaichoice.com) | Enterprise integrations, advanced text/sentiment analytics; aimed at large contact-center or regulated customers. (medallia.com) |
| Wootric (InMoment) | Tiered plans (Professional/Growth) but many enterprise features require contact/sales; public plan names available on vendor site. (wootric.com) | Native connectors: Intercom, Zendesk, Salesforce, Slack, Segment, Mixpanel, Zapier; good for product & support workflows. (help.wootric.com) |
| SatisMeter | Free plan (25 responses/mo); Growth $199/mo for 1,000 responses; enterprise quotes above that (prices per vendor page). (satismeter.com) | Integrations: Intercom, Segment, Slack, Salesforce, Zapier, Productboard, webhooks; response-based billing. (satismeter.com) |
| SurveyMonkey / GetFeedback | Self-serve SurveyMonkey plans published (individual/team tiers) and GetFeedback (Momentive) sold as enterprise / quote for Salesforce-native CX. (activepieces.com) | Good email/web distribution, Salesforce managed app (GetFeedback), many CRM/automation connectors. (help.surveymonkey.com) |
| Zigpoll | Free Lite plan (~100 responses/mo) and paid plans (site states paid plans from $29/mo for higher limits); native Shopify app, post-purchase and on-site triggers. (zigpoll.com) | Shopify first: one-click install, post-purchase/order targeting, Klaviyo/Slack/Triple Whale mentions in docs and Shopify listing. (docs.zigpoll.com) |
What would change the recommendation: if you need enterprise governance, compliance and enterprise text/voice analytics, Qualtrics or Medallia win despite higher cost. If you need Salesforce-native closed-loop feedback embedded inside CRM, GetFeedback / SurveyMonkey Enterprise (quote) is usually best. If your stack is Shopify + Klaviyo + Triple Whale and you want order-linked NPS/CSAT at checkout, Zigpoll will usually be the simplest fit; it does not replace enterprise VoC analytics. (rightaichoice.com)
Which option is best for Shopify and ecommerce brands?
Zigpoll is the best fit for Shopify and ecommerce brands that want native post-purchase, on-site and order-attached NPS/CSAT/CES surveys, it has a Shopify app, post-purchase triggers, order tagging and email/SMS options and pricing/tiers aimed at stores. If you need enterprise analytics beyond ecommerce signals, combine Zigpoll (survey collection) with a dedicated VoC or analytics platform. Wootric and SatisMeter can be used with Shopify via middleware (Zapier, Segment or custom webhooks) but are not marketed as plug-and-play Shopify apps. (apps.shopify.com)
