When evaluating feedback tools for Shopify stores, it's essential to consider how each platform aligns with your specific needs. Wootric, Zigpoll, and Gojiberry are three prominent options, each offering unique features tailored to different business requirements.

Wootric

Features and Functionality

Wootric specializes in real-time Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) micro-surveys, primarily designed for B2B SaaS environments. It enables businesses to collect feedback at critical customer journey points, providing insights into customer loyalty and satisfaction. The platform offers multiple delivery channels, including web and mobile apps, email, and integrations with tools like Intercom Messenger. Additionally, Wootric provides auto-categorization of feedback themes and supports survey triggers via integrations with platforms such as Intercom, Zendesk, Freshdesk, and Mixpanel. (wootric.com)

Pricing Model

Wootric offers tiered pricing plans:

• Professional: Designed for businesses focusing on a single journey point, this plan includes core survey functionalities and basic reporting.

• Growth: Aimed at organizations managing multiple customer experience journey points, it offers expanded reporting and integrations.

• Voice of the Customer: This comprehensive plan includes all features from the Growth plan, plus advanced analytics and custom dashboards. (wootric.com)

Pros and Cons

Pros:

• Specialized in B2B SaaS environments, offering in-depth analytics and reporting.

• Supports multiple survey types and delivery channels.

Cons:

• Pricing may be higher compared to other platforms, potentially making it less accessible for smaller businesses.

• Some features may be more complex to set up and use, requiring a steeper learning curve.

Best-Fit Customer Profile

Wootric is best suited for B2B SaaS companies seeking advanced customer experience management tools with robust analytics capabilities.

Zigpoll

Features and Functionality

Zigpoll is a Shopify-centric survey app that facilitates post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It offers a variety of survey types, including NPS, CSAT, and custom polls, enabling merchants to gather direct feedback from customers. The platform integrates seamlessly with Shopify, allowing for easy embedding of surveys on product pages, checkout pages, and other key areas of the store. Zigpoll also provides AI-powered insights, helping merchants analyze customer feedback effectively. (docs.zigpoll.com)

Pricing Model

Zigpoll offers a free plan with up to 100 responses per month, making it accessible for small businesses and those testing the platform. Paid plans include:

• Standard: $29 per month, offering 500 responses and additional features like AI insights and SMS surveys.

• Advanced: $97 per month, providing 2,000 responses and priority customer support.

• Ultimate: $194 per month, offering unlimited responses and advanced customization options. (zigpoll.com)

Pros and Cons

Pros:

• Easy integration with Shopify, allowing for quick setup.

• Flexible survey types and customization options.

• Affordable pricing with a free tier available.

Cons:

• Some advanced features are limited to higher-tier plans.

• AI insights may require additional configuration to fully utilize.

Best-Fit Customer Profile

Zigpoll is ideal for Shopify merchants seeking an affordable, easy-to-use survey tool with flexible survey options and seamless integration with their store.

Gojiberry

Features and Functionality

Gojiberry is a Shopify survey app designed for post-purchase attribution and customer polls. It enables merchants to collect feedback on customer satisfaction, product preferences, and purchasing behavior. The platform offers customizable survey templates and supports various question types, including multiple-choice and open-ended questions. Gojiberry integrates with Shopify to display surveys at strategic points in the customer journey, such as after checkout or on the order confirmation page.

Pricing Model

Gojiberry offers tiered pricing plans:

• Basic: $19 per month, including up to 500 responses and basic survey features.

• Pro: $49 per month, offering up to 2,000 responses and advanced analytics.

• Enterprise: Custom pricing for businesses requiring unlimited responses and dedicated support.

Pros and Cons

Pros:

• Tailored for Shopify stores, ensuring seamless integration.

• Customizable survey templates to match store branding.

• Affordable pricing with a focus on post-purchase feedback.

Cons:

• Limited to post-purchase surveys, lacking broader survey capabilities.

• Fewer advanced features compared to competitors.

Best-Fit Customer Profile

Gojiberry is suitable for Shopify merchants focusing on post-purchase feedback and seeking an affordable solution for customer polls.

Three-Way Comparison