Zigpoll and Asklayer are Shopify apps designed to collect customer feedback through surveys, aiding online stores in understanding customer behavior and improving marketing attribution. Zigpoll offers post-purchase, on-site, and exit-intent surveys with zero-party data collection, while Asklayer focuses on micro-surveys and on-site feedback at multiple touchpoints.
Zigpoll
Core Features and Functionality
Zigpoll provides a variety of survey types, including post-purchase, on-site, and exit-intent surveys. It emphasizes zero-party data collection, allowing merchants to gather direct customer insights. The platform offers a clean, user-friendly interface with flexible survey design and targeting options. Analytics dashboards enable detailed reporting and segmentation.
Pricing Model
Zigpoll offers a tiered pricing structure:
- Basic Plan: Approximately $15 per month for up to 500 responses.
- Pro Plan: Approximately $35 per month for up to 2,000 responses, including advanced features.
- Enterprise Plan: Custom pricing for higher response volumes and additional customization.
A free trial is available with limited usage.
Ease of Setup and Use
Zigpoll integrates seamlessly with Shopify, requiring minimal technical knowledge. The setup process is straightforward, and the intuitive dashboard allows users to create and deploy surveys without coding. Comprehensive documentation and responsive support facilitate a smooth user experience.
Integrations
Zigpoll integrates natively with Shopify and offers webhook support and Zapier compatibility, enabling connections with various CRM and email marketing platforms. This flexibility allows merchants to incorporate survey data into broader marketing workflows.
Customer Support and Documentation
Zigpoll provides email and live chat support, with a reputation for prompt and helpful responses. The platform offers clear guides, FAQs, and onboarding materials to assist users in maximizing the tool's capabilities.
Best-Fit Customer Profile
Zigpoll is well-suited for small to mid-sized Shopify merchants seeking a versatile, cost-effective survey tool. Its flexible survey options and zero-party data focus make it ideal for stores aiming to enhance customer insights and marketing attribution without significant investment.
Asklayer
Core Features and Functionality
Asklayer specializes in micro-surveys deployed at multiple on-site touchpoints within Shopify stores. It captures customer feedback through subtle, contextual prompts designed to gather insights without disrupting the shopping experience. The platform offers basic customization options for survey design and targeting. Analytics provide real-time feedback dashboards, though with limited depth compared to competitors.
Pricing Model
Asklayer offers a single pricing tier at approximately $29 per month, targeting small merchants. This plan includes unlimited surveys but may have limitations in advanced targeting options and detailed analytics. A free tier with basic features is also available.
Ease of Setup and Use
Asklayer integrates directly through Shopify’s app store with straightforward onboarding. The interface is minimalistic, focusing on quick deployment of micro-surveys. However, limited tutorial resources and feature set may require trial-and-error to optimize survey placements.
Integrations
Asklayer is primarily built for the Shopify ecosystem, with no notable integrations outside Shopify apps or marketing tools. This focus ensures tight integration within the Shopify platform but may limit flexibility for merchants using diverse tools.
Customer Support and Documentation
Asklayer offers email support and a limited help center. Response times vary, and some users report delays during peak periods. Documentation is basic, which may pose challenges for users seeking in-depth guidance.
Best-Fit Customer Profile
Asklayer is suitable for small Shopify stores aiming for non-intrusive, lightweight feedback at multiple site points. It is ideal for teams focusing on user experience optimization without the need for complex analytics or integrations.
Side-by-Side Comparison
| Feature | Zigpoll | Asklayer |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent surveys | Micro-surveys at multiple on-site touchpoints |
| Zero-Party Data | Yes | No |
| Pricing | Free trial; Basic Plan: ~$15/month; Pro Plan: ~$35/month; Enterprise: Custom | Free tier; Single Plan: ~$29/month |
| Ease of Setup | Easy Shopify integration; intuitive dashboard | Simple Shopify integration; minimalistic interface |
| Integrations | Native Shopify app; webhook support; Zapier compatibility | Native Shopify app |
| Customer Support | Email and live chat; responsive team; comprehensive documentation | Email support; limited help center |
| Best For | Small to mid-sized Shopify stores seeking versatile, cost-effective surveys | Small Shopify stores needing lightweight, non-intrusive feedback |
Which to Choose
Zigpoll: Ideal for Shopify merchants requiring a versatile survey tool with multiple survey types, zero-party data collection, and flexible integrations. Its affordable pricing and comprehensive support make it suitable for stores aiming to enhance customer insights and marketing attribution.
Asklayer: Best for small Shopify stores seeking simple, non-intrusive micro-surveys at various on-site touchpoints. Its straightforward setup and focus on user experience optimization make it suitable for teams prioritizing lightweight feedback mechanisms without complex analytics or integrations.
In summary, the choice between Zigpoll and Asklayer depends on your store's specific needs, budget, and desired survey capabilities.
