When evaluating customer feedback platforms for Shopify stores, two notable options are Zigpoll and AskNicely. Zigpoll offers a survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. AskNicely provides an NPS-focused customer feedback platform tailored for e-commerce and service businesses.

Zigpoll

Features

Zigpoll enables Shopify merchants to deploy various survey types, including post-purchase, on-site, and exit-intent surveys. It emphasizes zero-party data collection, allowing businesses to gather explicit customer preferences and feedback. The platform offers a clean user interface and integrates seamlessly with Shopify, facilitating easy survey deployment and data collection. Additionally, Zigpoll provides AI-powered insights to analyze survey responses effectively.

Pricing Model

Zigpoll offers a tiered pricing structure:

• Lite: Free plan with up to 100 responses per month.
• Standard: $29 per month, includes 500 responses per month.
• Advanced: $97 per month, includes 2,000 responses per month.
• Ultimate: $194 per month, includes unlimited responses per month.

Each plan includes unlimited surveys and AI-powered insights. Annual billing options are available with a 25% discount. (zigpoll.com)

Ease of Setup and Use

Zigpoll is known for its user-friendly setup process, particularly for Shopify users. The one-click Shopify integration simplifies the installation of surveys on e-commerce sites. The platform's intuitive interface allows users to create and customize surveys without requiring technical expertise.

Integrations

Zigpoll integrates directly with Shopify, enabling seamless survey deployment on e-commerce sites. It also offers integrations with platforms like Slack and Klaviyo, enhancing its utility for businesses using these tools. (docs.zigpoll.com)

Customer Support and Documentation

Zigpoll provides responsive customer support through email and offers comprehensive documentation to assist users in setting up and optimizing their surveys. The support team is noted for being accessible and helpful, ensuring users can effectively utilize the platform's features.

Best-Fit Customer Profile

Zigpoll is well-suited for Shopify merchants seeking an affordable and easy-to-use survey tool to collect zero-party data. Its flexible survey types and seamless integration with Shopify make it ideal for businesses aiming to gather direct customer feedback throughout the shopping journey.

AskNicely

Features

AskNicely focuses on capturing real-time customer sentiment through AI-powered surveys, primarily utilizing the Net Promoter Score (NPS) methodology. The platform offers automated workflows, AI-generated insights, and reporting tools to help businesses understand and act on customer feedback. It also provides features like review requests and reputation management to enhance customer experience. (asknicely.com)

Pricing Model

AskNicely offers several pricing tiers:

• Learn: Pricing starts from $500 per month, scaling with response volume.
• Grow: Pricing starts from $1,000 per month, scaling with response volume.
• Transform: Pricing starts from $2,000 per month, scaling with response volume.

Each plan includes unlimited users and various features, with pricing scaling based on the number of responses per year. Annual contracts are standard, with potential discounts for longer commitments. (asknicely.com)

Ease of Setup and Use

AskNicely offers a user-friendly interface with AI-powered dynamic surveys that adapt based on customer responses. The platform is designed to be intuitive, allowing businesses to deploy surveys and interpret results without extensive training.

Integrations

AskNicely integrates with platforms like Slack and Microsoft Teams, facilitating real-time feedback sharing and collaboration. It also offers API access for custom integrations, enabling businesses to tailor the platform to their specific needs. (asknicely.com)

Customer Support and Documentation

AskNicely provides comprehensive support, including a dedicated Customer Success Manager for higher-tier plans. The platform offers detailed documentation and resources to assist users in maximizing the value of their feedback initiatives.

Best-Fit Customer Profile

AskNicely is ideal for multi-location service businesses seeking to capture and act on real-time customer sentiment. Its focus on NPS and AI-driven insights makes it suitable for organizations aiming to enhance customer experience and drive growth through actionable feedback.

Side-by-Side Comparison

Which to Choose

When deciding between Zigpoll and AskNicely for your Shopify store, consider the following:

• Zigpoll: If you're a Shopify merchant seeking an affordable and user-friendly survey