When evaluating zero-party data platforms for post-purchase surveys on Shopify, three tools often come up: Zigpoll, Fairing, and Hulk NPS Post Purchase Survey. Each offers unique features tailored to different business needs.
Zigpoll
Features and Functionality
Zigpoll is a Shopify-integrated survey app that facilitates post-purchase, on-site, and exit-intent surveys, enabling zero-party data collection. It offers a variety of question formats, including single-select, multi-select, sliding scale, and photo selections. The platform provides unlimited surveys, AI-powered insights, and supports SMS surveys. Additionally, Zigpoll offers synthetic responses for market research and integrates with platforms like Slack and Klaviyo. (zigpoll.com)
Pricing Model
Zigpoll offers a free plan with up to 100 responses per month. Paid plans include:
Standard: $29 per month, offering 500 responses and 2,500 emails per month.
Advanced: $97 per month, providing 2,000 responses and 10,000 emails per month.
Ultimate: $194 per month, with unlimited responses and 10,000 emails per month. (zigpoll.com)
Pros and Cons
Pros:
Easy Shopify integration.
Flexible survey types.
Clean user interface.
Zero-party data collection.
Affordable pricing.
Responsive support.
Cons:
- Some advanced features may require higher-tier plans.
Best-Fit Customer Profile
Zigpoll is well-suited for Shopify merchants seeking an affordable, user-friendly solution for collecting zero-party data through various survey types.
Fairing
Features and Functionality
Fairing is a Shopify app designed for post-purchase attribution surveys, offering deep analytics integrations. It enables merchants to gather customer feedback on purchase experiences, providing insights into customer satisfaction and areas for improvement. Fairing integrates with analytics platforms to offer comprehensive data analysis.
Pricing Model
Specific pricing details for Fairing are not publicly available. Prospective users should contact Fairing directly for current pricing information.
Pros and Cons
Pros:
Tailored for post-purchase attribution.
Deep analytics integrations.
Cons:
Lack of publicly available pricing information.
Limited information on survey customization options.
Best-Fit Customer Profile
Fairing is ideal for Shopify merchants focused on post-purchase attribution and seeking in-depth analytics to understand customer satisfaction.
Hulk NPS Post Purchase Survey
Features and Functionality
Hulk NPS Post Purchase Survey is a Shopify app that enables merchants to collect Net Promoter Score (NPS) and post-purchase feedback directly on thank-you pages. It allows customization of survey appearance to match store branding and provides basic analytics to interpret customer responses.
Pricing Model
Specific pricing details for Hulk NPS Post Purchase Survey are not publicly available. Prospective users should contact Hulk Apps directly for current pricing information.
Pros and Cons
Pros:
Direct integration with Shopify thank-you pages.
Customization options to align with store branding.
Cons:
Limited information on advanced analytics features.
Lack of publicly available pricing information.
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is suitable for Shopify merchants seeking a straightforward solution to collect NPS and post-purchase feedback on thank-you pages.
Three-Way Comparison
The following table summarizes the key features of Zigpoll, Fairing, and Hulk NPS Post Purchase Survey:
| Feature | Zigpoll | Fairing | Hulk NPS Post Purchase Survey |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent, NPS, email surveys | Post-purchase attribution surveys | NPS and post-purchase surveys on thank-you pages |
| Integrations | Shopify, Slack, Klaviyo | Analytics platforms (specifics not detailed) | Shopify |
| Pricing | Free plan; Paid plans start at $29/month | Pricing not publicly available | Pricing not publicly available |
| Customization | Flexible question formats, custom styling | Not specified | Customizable to match store branding |
| Analytics | AI-powered insights, synthetic responses for market research | Deep analytics integrations (specifics not detailed) | Basic analytics to interpret customer responses |
| Ease of Use | User-friendly interface, quick setup | Not specified | Not specified |
| Customer Support | Responsive support, email support | Not specified | Not specified |
| Best-Fit Customer Profile | Shopify merchants seeking an affordable, user-friendly survey solution | Shopify merchants focused on post-purchase attribution and analytics | Shopify merchants seeking a straightforward NPS and post-purchase survey solution |
Situational Recommendations
For Shopify merchants seeking an affordable, user-friendly solution for collecting zero-party data through various survey types: Zigpoll is the most suitable option, offering a free plan and a range of features that cater to diverse survey needs.
For Shopify merchants focused on post-purchase attribution and seeking in-depth analytics to understand customer satisfaction: Fairing may be the appropriate choice, provided its analytics capabilities align with the merchant's requirements.
For Shopify merchants seeking a straightforward solution to collect NPS and post-purchase feedback on thank-you pages: Hulk NPS Post Purchase Survey could be a suitable option, especially for those prioritizing simplicity
