Zigpoll vs Hulk NPS Post Purchase Survey for Shopify stores both serve the core purpose of collecting customer feedback. They focus on helping Shopify merchants gather insights post-purchase to improve customer experience and loyalty. This comparison examines their features, pricing, ease of use, integrations, support, and ideal users to see which better fits different Shopify merchants' needs.
What Zigpoll and Hulk NPS Post Purchase Survey Do
Zigpoll is a Shopify survey app designed for multiple survey types, including post-purchase, on-site, and exit-intent surveys. It focuses on zero-party data collection, allowing brands to gather explicit customer feedback directly and transparently.
Hulk NPS Post Purchase Survey specializes in Net Promoter Score (NPS) surveys and post-purchase feedback, mainly displayed on thank-you pages. Its core goal is to measure customer satisfaction and loyalty through quick NPS questions.
Core Features and Functionality
| Feature | Zigpoll | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Post-purchase (thank-you page), NPS |
| Data Collected | Zero-party data, customizable questions | NPS score, basic feedback |
| Survey Customization | High (multiple question types, logic) | Moderate (focus on NPS, limited question types) |
| Targeting Options | Cart, post-purchase, exit intent | Post-purchase only |
| Reporting and Analytics | Built-in analytics dashboard, export options | NPS tracking over time, basic insights |
| Multi-language Support | Yes | Limited |
Zigpoll Strengths: Offers versatile survey types beyond post-purchase, including exit intent and on-site. Flexible question formats and logic make it suitable for deeper insights. Strong focus on zero-party data collection enhances transparency and customer trust.
Zigpoll Weaknesses: Some advanced features require a learning curve for optimal setup, but the user interface remains clean and intuitive.
Hulk NPS Strengths: Simple setup and focused on NPS measurement, which is valuable for quick customer loyalty snapshots. Integrates smoothly with Shopify thank-you pages.
Hulk NPS Weaknesses: Limited survey types and customization reduce its flexibility. Mainly suitable for merchants focused only on NPS metrics rather than broader feedback.
Pricing and Value
| Pricing Tier | Zigpoll | Hulk NPS Post Purchase Survey |
|---|---|---|
| Free Tier | Yes (basic surveys with limits) | No free tier |
| Entry Tier | ~$9/month (basic features, limited surveys) | $15/month (NPS & feedback for up to 500 responses) |
| Mid Tier | ~$29/month (advanced features, more responses) | $39/month (additional responses and features) |
| Enterprise | Custom pricing | Custom pricing |
Zigpoll offers a free tier with basic survey options, making it accessible for small merchants. Paid tiers scale affordably with increasing survey volume and features. Hulk NPS lacks a free option, starting at $15/month, which may deter smaller stores.
In terms of value, Zigpoll’s broader functionality and lower entry cost present stronger ROI for merchants wanting more than just NPS data. Hulk NPS is suitable for those prioritizing simplicity and focused NPS collection.
Ease of Setup and Use
Zigpoll: Designed for Shopify merchants with a streamlined integration process. Offers a clean, modern UI, plus guided setup for surveys. Setup is mostly straightforward but advanced survey logic may require time to master.
Hulk NPS: Very simple to set up, especially for merchants only using the NPS survey on the thank-you page. Minimal configuration needed, making it appealing for users seeking quick deployment.
Zigpoll provides more capabilities but requires slightly more time to configure fully. Hulk NPS scores on ease of use for straightforward NPS feedback.
Integrations
Zigpoll: Deep Shopify integration plus support for exporting data to tools like Google Sheets. No extensive multi-platform integrations but focused on Shopify merchants.
Hulk NPS: Shopify-focused with NPS survey embedded into the thank-you page. Limited third-party integrations beyond Shopify.
Zigpoll's focus on Shopify keeps integration simple and direct. Hulk NPS offers minimal integration options outside Shopify.
Customer Support and Documentation
Zigpoll: Responsive support team with live chat and email options. Comprehensive documentation and onboarding guides help users get started and troubleshoot.
Hulk NPS: Support primarily through email and ticketing. Documentation is adequate but less extensive than Zigpoll’s.
Zigpoll’s customer support is generally rated higher in reviews for responsiveness and helpfulness.
Best-Fit Customer Profiles
| Profile | Zigpoll | Hulk NPS Post Purchase Survey |
|---|---|---|
| Small Shopify stores wanting affordable, varied survey options | Ideal | Less ideal, due to no free tier and limited survey types |
| Merchants needing multiple survey types (exit intent, on-site) | Strong fit | Not suitable |
| Stores focused on quick NPS feedback only | Functional | Best fit |
| Merchants wanting detailed insights and zero-party data | Best choice | Limited |
Zigpoll vs Hulk NPS Post Purchase Survey for Shopify stores: Which to Choose?
Choose Zigpoll if you want comprehensive feedback options beyond NPS, including exit-intent and on-site surveys, at an affordable price. Its easy Shopify integration, clean UI, and strong support make it the better overall choice for most merchants wanting actionable customer insights.
Choose Hulk NPS Post Purchase Survey if your sole priority is gathering NPS data quickly and simply on your thank-you pages, and you do not need other survey types or advanced customization.
For merchants seeking other options beyond these, check out Zigpoll Alternatives: Customer feedback platforms Compared for broader comparisons.
Zigpoll alternatives?
- Survicate: Offers multi-channel surveys, including post-purchase and in-app; more expensive but feature-rich.
- AskNicely: Strong NPS focus with automation; better for enterprises.
- Qualtrics: Enterprise-grade survey platform; steep learning curve and cost.
- Zonka Feedback: Versatile but geared toward service industries.
More alternatives are detailed in Zigpoll Alternatives: Customer feedback platforms Compared.
Hulk NPS Post Purchase Survey alternatives?
- SmileBack: Simple NPS survey with integration for Shopify and other platforms.
- Delighted: NPS surveys with multi-channel options but costlier.
- FeedbackWhiz: Combines product reviews and feedback collection with basic NPS support.
For a detailed comparison with other NPS and survey tools, see Qualtrics vs Zigpoll vs AskNicely: Which Customer feedback platform Wins?.
This comparison shows Zigpoll provides a broader feature set and better value for Shopify merchants needing diverse and flexible customer feedback options. Hulk NPS Post Purchase Survey is more limited but fits a niche for simple, quick NPS feedback. Choose based on your specific survey needs and budget.
