When evaluating customer feedback platforms for Shopify stores, two notable options are Zigpoll and Hulk NPS Post Purchase Survey. Both tools aim to enhance customer engagement through surveys but differ in features, pricing, ease of use, and integration capabilities.

Zigpoll

Zigpoll is a Shopify survey app designed to collect zero-party data through post-purchase, on-site, and exit-intent surveys. It offers a variety of survey types to capture customer feedback at different stages of the shopping journey.

Features

• Survey Types: Supports post-purchase, on-site, and exit-intent surveys, allowing merchants to gather feedback at various touchpoints.
• Zero-Party Data Collection: Collects data directly from customers, ensuring high-quality insights.
• AI-Powered Insights: Provides automatic analysis of survey responses to identify trends and actionable insights.
• Customization: Offers flexible question formats and the ability to customize survey styles to match store branding.
• Integrations: Seamlessly integrates with Shopify, enabling easy setup and management.

Pricing

Zigpoll offers a tiered pricing model:

• Lite: Free plan with up to 100 responses per month.
• Standard: $29 per month for up to 500 responses.
• Advanced: $97 per month for up to 2,000 responses.
• Ultimate: $194 per month for unlimited responses.

Each plan includes unlimited surveys and AI-powered insights. The higher-tier plans offer additional features like SMS surveys, white-label support, and API access. (zigpoll.com)

Pros

• Easy Shopify Integration: One-click installation simplifies the setup process.
• Flexible Survey Options: Ability to create various survey types tailored to different customer interactions.
• AI Insights: Automated analysis saves time and provides actionable data.
• Responsive Support: Users report prompt and helpful customer service.

Cons

• Pricing for Small Merchants: The free plan has a limited response cap, which may not suffice for larger stores.
• Feature Limitations on Lower Tiers: Advanced features are restricted to higher-priced plans.

Best-Fit Customer Profile

Zigpoll is well-suited for Shopify merchants seeking a versatile survey tool with AI-driven insights and a range of survey options. It's ideal for businesses aiming to collect zero-party data across multiple customer touchpoints.

Hulk NPS Post Purchase Survey

Hulk NPS Post Purchase Survey is a Shopify app focused on collecting post-purchase feedback through Net Promoter Score (NPS) surveys embedded on the thank-you page. It aims to measure customer satisfaction and loyalty immediately after purchase.

Features

• Post-Purchase Surveys: Integrates NPS surveys directly into the order confirmation page to capture immediate feedback.
• Customizable Forms: Allows creation of custom surveys with required or optional fields.
• White-Labeling: Offers white-labeled forms without watermarks for a seamless brand experience.
• Survey Analytics: Provides survey statistics and the ability to export responses as CSV files.
• Conditional Logic: Enables dynamic surveys based on customer responses.

Pricing

Hulk NPS Post Purchase Survey offers two pricing plans:

• Development Plan: Free for all partner development stores, allowing testing of the app on development stores.
• Pro Plan: $25 per month for unlimited responses, white-labeled forms, response export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)

Pros

• High Response Rates: Embedding surveys on the thank-you page increases the likelihood of customer participation.
• Quick Setup: One-click installation facilitates rapid deployment.
• Actionable Insights: Survey analytics help in making informed decisions to enhance customer experience.
• Customization: Conditional logic and customizable forms allow for tailored surveys.

Cons

• Limited Survey Types: Focuses primarily on post-purchase NPS surveys, lacking variety in survey options.
• No Free Plan for Live Stores: The free plan is only available for development stores; live stores require the Pro Plan.

Best-Fit Customer Profile

Hulk NPS Post Purchase Survey is ideal for Shopify merchants looking to gather immediate post-purchase feedback through NPS surveys. It's best suited for businesses aiming to measure customer satisfaction and loyalty right after the purchase experience.

Side-by-Side Comparison