Zigpoll and Survicate are survey platforms designed to collect zero-party data from online store customers. Zigpoll integrates seamlessly with Shopify, offering post-purchase, on-site, and exit-intent surveys. Survicate provides multi-channel surveys, including website and in-product options, suitable for various platforms.
Zigpoll
Features
- Survey Types: Post-purchase, on-site, exit-intent, NPS, post-fulfillment, and email surveys.
- Integrations: One-click Shopify integration; supports Slack and Klaviyo.
- AI Insights: Automatic AI-powered insights for survey responses.
- Customization: Flexible question formats; custom styling for surveys.
- Response Limits: Varies by plan; free plan includes 100 responses/month.
Pricing Model
- Lite: Free; 100 responses/month.
- Standard: $29/month; 500 responses/month.
- Advanced: $97/month; 2,000 responses/month.
- Ultimate: $194/month; unlimited responses.
All plans include unlimited surveys and AI-powered insights. (zigpoll.com)
Pros
- Shopify Integration: Easy setup for Shopify users.
- Survey Variety: Multiple survey types to gather diverse feedback.
- AI Insights: Automated analysis of survey data.
- Customization: Ability to style surveys to match brand identity.
- Affordable: Competitive pricing with a free tier.
Cons
- Limited Integrations: Primarily focused on Shopify; fewer integrations with other platforms.
- Response Limits: Free plan has a cap on responses; higher tiers required for more responses.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking an affordable, easy-to-use survey tool with AI insights and diverse survey options.
Survicate
Features
- Survey Types: Website and in-product surveys.
- Integrations: Over 25 native integrations, including Slack, HubSpot, and Intercom.
- AI Insights: Research Assistant for automated analysis.
- Customization: Multilingual surveys; custom branding options.
- Response Limits: Varies by plan; free plan includes 25 responses/month.
Pricing Model
- Free: 25 responses/month; basic features.
- Starter: $79/month; 100 responses/month.
- Growth: $114/month; 250 responses/month.
- Pro: $349/month; custom responses.
- Enterprise: $569/month; custom responses.
All plans include unlimited multichannel surveys and access to the Insights Hub. (survicate.com)
Pros
- Multi-Channel Surveys: Collect feedback across various touchpoints.
- Extensive Integrations: Connects with a wide range of tools.
- AI Insights: Automated analysis with the Research Assistant.
- Customization: Supports multiple languages and custom branding.
- Scalability: Plans suitable for small to large teams.
Cons
- Pricing: Higher tiers can be expensive for small businesses.
- Complexity: Feature-rich platform may require a learning curve.
Best-Fit Customer Profile
Suitable for businesses of all sizes needing multi-channel survey capabilities with extensive integrations and advanced analytics.
Side-by-Side Comparison
| Feature | Zigpoll | Survicate |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent, NPS, post-fulfillment, email | Website and in-product surveys |
| Integrations | One-click Shopify; Slack, Klaviyo | 25+ native integrations; Slack, HubSpot, Intercom |
| AI Insights | Automatic AI-powered insights | Research Assistant for automated analysis |
| Customization | Flexible question formats; custom styling | Multilingual surveys; custom branding |
| Response Limits | Free: 100/month; paid: 500–unlimited/month | Free: 25/month; paid: 100–custom/month |
| Pricing | Free; Paid: $29–$194/month | Free; Paid: $79–$569/month |
Which to Choose
For Shopify Merchants: Zigpoll offers seamless integration and is tailored for Shopify users, making it a strong choice for those seeking an affordable and easy-to-use survey tool.
For Multi-Channel Feedback: Survicate provides extensive integrations and multi-channel survey capabilities, suitable for businesses needing diverse feedback channels.
For Advanced Analytics: Both platforms offer AI-powered insights; however, Survicate's Research Assistant provides more advanced analytics features.
For Budget-Conscious Users: Zigpoll's free plan and lower-tier pricing make it more accessible for small businesses or startups.
In summary, Zigpoll vs Survicate for online stores depends on your specific needs: Zigpoll is ideal for Shopify merchants seeking ease of use and affordability, while Survicate suits businesses requiring multi-channel feedback and advanced analytics.
