When evaluating post-purchase survey tools for Shopify merchants, it's essential to consider platforms that offer seamless integration, diverse survey options, and actionable insights. Zigpoll, UserLoop, and Delighted are three such tools that cater to these needs.

Zigpoll

Core Features and Functionality

Zigpoll is a Shopify survey app that enables merchants to deploy post-purchase, on-site, and exit-intent surveys. It offers a variety of question formats, including single-select, multi-select, sliding scale, and photo selections. The platform provides AI-powered insights to analyze survey responses and supports unlimited surveys with customizable styling options. Additionally, Zigpoll allows for SMS surveys and includes synthetic responses to simulate customer feedback. (zigpoll.com)

Pricing Model

Zigpoll offers a free plan with up to 100 responses per month and basic integrations. Paid plans start at $29 per month for 500 responses, with higher tiers offering increased response limits and additional features. (zigpoll.com)

Ease of Setup and Use

The platform is designed for ease of use, with a clean user interface and straightforward survey creation process. Integration with Shopify is seamless, allowing merchants to quickly implement surveys without extensive technical knowledge.

Integrations

Zigpoll integrates natively with Shopify, enabling post-purchase surveys on the thank-you page and order status page. It also supports integrations with other platforms via webhooks and offers API access for custom workflows. (zigpoll.com)

Customer Support and Documentation

Zigpoll provides responsive customer support through email and offers comprehensive documentation to assist users in setting up and optimizing their surveys.

Best-Fit Customer Profile

Zigpoll is well-suited for Shopify merchants seeking a versatile survey tool that offers multiple survey types, AI-driven insights, and seamless integration with their e-commerce platform.

UserLoop

Core Features and Functionality

UserLoop is an AI-powered Shopify app that specializes in post-purchase surveys. It offers customizable survey templates, multi-language support, and AI-driven insights to identify trends and areas for improvement. UserLoop integrates with Shopify's checkout extensibility, allowing survey placement on the thank-you page and order status page through Shopify's drag-and-drop editor. (zigpoll.com)

Pricing Model

UserLoop offers a free plan and paid plans starting at $29 per month, providing flexibility for businesses of various sizes. (zigpoll.com)

Ease of Setup and Use

The integration with Shopify is straightforward, allowing merchants to add surveys to their checkout pages using Shopify's drag-and-drop editor. The platform's AI-driven features simplify survey creation and analysis, reducing manual effort.

Integrations

UserLoop integrates seamlessly with Shopify, leveraging Shopify's checkout extensibility to place surveys on the thank-you page and order status page. (zigpoll.com)

Customer Support and Documentation

UserLoop provides live chat support and comprehensive documentation to assist merchants in setting up and optimizing their surveys.

Best-Fit Customer Profile

UserLoop is ideal for Shopify merchants seeking an AI-powered solution for post-purchase feedback collection and analysis. Its seamless integration with Shopify and focus on post-purchase surveys make it suitable for businesses aiming to enhance customer experience through targeted feedback. (zigpoll.com)

Delighted

Core Features and Functionality

Delighted specializes in simple NPS, CSAT, and CES surveys delivered via email and SMS. It offers basic reporting with trend tracking and open-ended feedback analysis. The platform provides simple survey customization but is limited beyond preset question types. Delighted focuses on quick feedback collection rather than deep attribute analysis and lacks AI-based insights or automated action recommendations. (zigpoll.com)

Pricing Model

Delighted's pricing is based on the volume of surveys sent per month, with plans starting at $199 per month for up to 1,000 responses. (zigpoll.com)

Ease of Setup and Use

Delighted offers a very straightforward setup; connect via email and SMS APIs. The intuitive UI focuses on fast survey launch, with limited setup options keeping complexity low but reducing flexibility. (zigpoll.com)

Integrations

Delighted integrates with basic e-commerce platforms and popular CRMs. Shopify integration exists but is less native; often requires third-party connectors. Works with email marketing tools and Slack for alerts. (zigpoll.com)

Customer Support and Documentation

Delighted offers email support and an extensive knowledge base. Documentation covers survey setup, question types, and reporting. Phone support is available on higher tiers. User community forums provide peer assistance. (zigpoll.com)

Best-Fit Customer Profile

Delighted is well-suited for small to medium e-commerce brands needing simple, reliable NPS/CSAT surveys. Companies wanting quick feedback via email/SMS without deep data analysis demands. Users with limited technical resources who prefer plug-and-play tools. (zigpoll.com)

Three-Way Comparison