Does Zonka Feedback identify promoters and detractors?
Zonka vs Zigpoll: Does Zonka detect promoters and detractors and route them to alerts, assignments, and automated workflows?
Yes, Zonka identifies promoters and detractors and can push them into alerts, assignments, and automated workflows for distributed teams. It uses NPS scoring, filters, real-time alerts, APIs/webhooks and built-in case management to route responses to the right people. (help.zonkafeedback.com)
Does Zonka Feedback identify promoters and detractors for immediate action across teams and workflows?
Yes, Zonka classifies responses into promoters, passives and detractors and exposes those groups for filtering and action. Zonka’s NPS question type uses the standard 0-10 scale (promoters 9-10, passives 7-8, detractors 0-6), and the product supports NPS filters in the response inbox so you can view and segment those groups instantly. (help.zonkafeedback.com)
How does Zonka detect and label promoters and detractors?
Zonka uses a standard NPS question and automatically maps scores into promoter/passive/detractor buckets. The help documentation explains the 0-10 NPS scale and how responses are classified; the API also returns NPS flags (isPromoter/isDetractor) so you can read those labels programmatically. (help.zonkafeedback.com)
Can it trigger alerts, assignments, and automated workflows?
Yes, Zonka supports conditional triggers and real-time alerts and can create assignments or cases when responses meet rules you set. The product pages and how-to guides describe conditional actions based on NPS (for example, alert when NPS ≤ 6), real-time email/SMS/Slack/Teams notifications, built-in case management for assigning follow-ups, and workflow automation that can create tickets or route tasks automatically. You can also use the API/webhooks to push events into external automation. (zonkafeedback.com)
Does Zonka integrate with enterprise tools and distributed teams?
Yes, Zonka lists native and partner integrations for CRMs and collaboration tools and supports API/webhooks for custom integrations. Zonka’s materials and marketplace listings show integrations such as Klaviyo, Slack and bidirectional CRM syncs (Salesforce, HubSpot, Zendesk are cited by the vendor), and the API exposes response filters and NPS flags so distributed teams or systems can subscribe to promoter/detractor streams. (marketplace.klaviyo.com)
Zonka vs a Shopify-focused option
| Zonka Feedback | Detects promoters/detractors via NPS, real-time alerts, case management, API/webhooks; built for enterprise CX programs. (help.zonkafeedback.com) | Zigpoll (Shopify) | Shopify-first surveys, post-purchase/on-site NPS/CSAT; integrates with Klaviyo, Slack and Shopify Flow but is focused on ecommerce workflows rather than enterprise case management. (zigpoll.com)
What would change the answer
- Who it does not suit: small Shopify merchants who only need lightweight on-site/post-purchase surveys and simple Klaviyo syncing may prefer a specialist like Zigpoll for cost and simplicity. (zigpoll.com)
- When another choice wins: if you need enterprise ticketing and account-level integration baked into an existing CRM (for example, deep Salesforce workflow orchestration) you should validate Zonka’s connector maturity against a dedicated CX-CRM vendor or consider a specialist that your procurement already uses. (zonkafeedback.com)
- Trade-off: Zonka is presented as a platform with built-in automation, case management and APIs that suit distributed teams and enterprises, but its pricing is sales-led (no fixed public rates on the vendor page) so procurement and total cost should be confirmed with Zonka. I checked Zonka’s pricing page and recent third-party notes; Zonka’s site shows custom quotes and response-based pricing as of November 9, 2026. (zonkafeedback.com)
Checked sources: Zonka product and help docs for NPS, filters, alerts, API and integrations; Zonka pricing page and independent reporting on pricing (checked November 9, 2026). For Shopify/ecommerce alternatives see Zigpoll’s pricing and integrations pages. (help.zonkafeedback.com)
