How to Switch from AskNicely to Zigpoll

If you're using AskNicely for NPS tracking but need a survey platform built for ecommerce — with Shopify-native integration, multi-format surveys, full attribution, and AI insights — switching to Zigpoll is a significant upgrade.

This guide walks you through exactly how to migrate from AskNicely to Zigpoll — step by step — without losing your data or interrupting your feedback loops.

Why Brands Switch from AskNicely to Zigpoll

AskNicely is an NPS-focused platform designed primarily for service businesses. Here are the most common reasons ecommerce and DTC brands switch to Zigpoll:

1. Built for Ecommerce, Not Service Businesses

AskNicely was designed for service companies — think SaaS, hospitality, and professional services. It doesn't understand the ecommerce customer journey. Zigpoll is purpose-built for ecommerce brands, with native support for:

• Shopify checkout surveys
• Post-purchase feedback
• Order status page surveys
• Customer account page surveys
• Product-specific feedback flows
• Shopify webhook-triggered automations

If you sell products online, Zigpoll speaks your language.

2. Far More Than NPS

AskNicely is laser-focused on NPS, which limits what you can learn from customers. Zigpoll supports:

• Multiple choice, open-text, NPS, CSAT, CES
• Image-based answers
• Conditional logic and branching
• Multi-slide survey layouts
• Rating scales and matrix questions
• HTML blocks and custom CSS

Ask any question, in any format, at any touchpoint.

3. Shopify-Native Integration

AskNicely has no Shopify-native integration. Zigpoll integrates directly with:

• Shopify checkout (Checkout Extensibility)
• Post-purchase pages
• Order status pages
• Customer account pages
• On-site widgets and popups
• Email and SMS flows

No workarounds, no manual embed codes, no middleware.

4. Full Attribution Tracking

AskNicely connects NPS to customer records but lacks ecommerce attribution. Zigpoll automatically captures:

• UTMs (first + last touch)
• Referrers (accurate, not overwritten)
• Landing page data
• Device + geo information
• Discount codes
• Shopify order and customer data

Understand not just what customers think, but where they came from and what they bought.

5. AI-Powered Insights with Z-GPT

AskNicely offers NPS trend analysis but limited qualitative insights. Zigpoll's Z-GPT automatically:

• Tags and categorizes open-text responses
• Groups recurring themes
• Detects sentiment (positive, negative, neutral)
• Summarizes responses into actionable insights
• Finds patterns across thousands of responses

Turn the "why" behind your NPS scores into concrete action items.

6. Predictable Pricing (No Enterprise Contracts)

AskNicely uses enterprise pricing that can run into the thousands per month. Zigpoll offers simple, transparent pricing that scales with your business — no sales calls, no annual contracts, no surprise invoices.

How to Switch from AskNicely to Zigpoll

Migration typically takes 10–20 minutes.

Step 1: Export Your AskNicely Data

In AskNicely:

1. Go to your dashboard or reporting section
2. Export NPS responses, comments, and customer data to CSV
3. Document your survey workflows, triggers, and distribution rules
4. Note any integrations (Salesforce, HubSpot, Slack, etc.)

Want Zigpoll to handle migration for you? Email [email protected] and we'll rebuild your surveys for free.

Step 2: Install Zigpoll (Shopify stores only)

If you're on Shopify: Visit: https://apps.shopify.com/zigpoll

Click Install — your Zigpoll account will automatically connect to Shopify.

Zigpoll will automatically sync with your storefront and checkout.

If you're not on Shopify, you can still use Zigpoll via:

• Javascript embed
• Shareable link
• Email embed

Step 3: Rebuild Your Surveys in Zigpoll

1. Click New Survey
2. Choose your format (popup, slide-out, embedded, full-page, email, checkout, post-purchase)
3. Recreate your NPS question — plus add follow-up questions and new question types AskNicely never supported
4. Configure conditional logic and branching based on NPS score or other responses
5. Add branding, custom CSS, logos, and layout settings
6. Set display conditions, URL targeting, or Shopify event triggers (order completed, order delivered, etc.)

Step 4: Enable Zigpoll Where You Need It

On Shopify:

• Checkout → Add Zigpoll extension
• Post-purchase → Enable Zigpoll block
• Order status page → Add Zigpoll widget
• On-site popup → Enable theme app embed
• Email flows → Paste survey embed into Klaviyo, Attentive, etc.

Outside Shopify:

• Use script-based embed
• Drop inline HTML where needed
• Share a Zigpoll full-page survey link
• Embed inside your CMS (Webflow, WordPress, Notion, Ghost)

Step 5: Connect Integrations & Attribution Sources

Zigpoll integrates with:

• GA4
• Klaviyo
• Postscript
• Attentive
• Slack
• Zapier
• Segment
• Snowflake / BigQuery
• Webhooks
• Many more...

Step 6: Turn Off AskNicely & Go Live with Zigpoll

1. Disable AskNicely survey distribution
2. Cancel or pause your AskNicely subscription
3. Publish your Zigpoll surveys
4. Test your survey flows across all placements
5. Verify responses appear in Zigpoll in real-time

What Happens to Historical AskNicely Data?

Your exports remain yours forever. Keep them in:

• Sheets
• Looker Studio
• BI tools
• CRM/marketing tools
• Data warehouses

Or we can import them directly into Zigpoll for unified analytics.

AskNicely is a solid NPS platform for service businesses, but ecommerce brands need more:

• A full survey platform that goes beyond NPS
• Shopify-native checkout and post-purchase surveys
• Full attribution tracking on every response
• AI-powered analysis of open-text feedback
• Lightweight, Core Web Vitals compliant scripts
• Affordable, predictable pricing without enterprise contracts
• Multi-channel delivery (on-site, email, SMS, full-page)

Zigpoll delivers all of this while keeping your surveys lightweight, flexible, and fully brand-consistent.

If you want help switching from AskNicely, email [email protected] or book a free onboarding session.