How to Switch from Attentive to Zigpoll

If you've been trying to use Attentive for customer feedback alongside its SMS marketing capabilities but find it lacks real survey tools, switching to Zigpoll gives you a dedicated survey platform that covers every channel — including SMS — while still integrating with Attentive for your marketing flows.

This guide walks you through exactly how to migrate from Attentive to Zigpoll — step by step.

Why Brands Switch from Attentive to Zigpoll

Here are the most common reasons Shopify merchants upgrade:

1. A Real Survey Platform, Not an SMS Marketing Tool

Attentive is an enterprise SMS and email marketing platform — it's not a survey or feedback tool. If you need to collect structured customer feedback, run post-purchase surveys, or capture attribution data, Attentive simply wasn't designed for that. Zigpoll is purpose-built for surveys and feedback collection across every channel.

2. Every Survey Format, Not Just SMS Blasts

Attentive doesn't offer a survey builder, on-site surveys, or checkout surveys. Zigpoll supports:

• Checkout surveys
• Post-purchase surveys
• Order status page surveys
• On-site popup and exit-intent surveys
• Email and SMS surveys
• Customer account page surveys
• Full-page survey links

Collect feedback wherever your customers are — not just in their text messages.

3. Affordable, Predictable Pricing

Attentive's enterprise pricing model can be prohibitively expensive, especially if all you need is customer feedback and surveys. Zigpoll offers straightforward, predictable pricing with no overages — a fraction of what you'd pay for Attentive.

4. Full Attribution Tracking from Surveys

Attentive tracks SMS campaign performance, not survey-based customer attribution. Zigpoll captures:

• UTMs (first + last touch)
• Original referrer
• Landing page
• Discount codes
• Session-level data
• Device + geo info
• Customer + order data

Every survey response becomes an attribution data point.

5. AI-Powered Survey Insights (Z-GPT)

Zigpoll's built-in AI automatically classifies open-text responses, detects sentiment, identifies recurring themes, and generates summaries. Attentive gives you SMS engagement metrics — Zigpoll tells you what your customers are actually thinking.

6. Keep Attentive for SMS Marketing — Use Zigpoll for Surveys

You don't have to choose one or the other. Zigpoll integrates directly with Attentive, so survey responses and customer data can sync to your Attentive subscriber profiles. Use the best tool for each job: Attentive for SMS marketing, Zigpoll for surveys and feedback.

How to Switch from Attentive to Zigpoll

Most brands complete this setup in 10–15 minutes.

Step 1: Export Any Feedback Data from Attentive

In Attentive:

1. Export any survey-like responses or customer feedback you've collected via SMS campaigns
2. Save your question flows or keyword-based survey configurations for reference

Want done-for-you setup? Email [email protected].

Step 2: Install Zigpoll in Shopify

Visit: https://apps.shopify.com/zigpoll

Click Install — your Zigpoll account will automatically connect to Shopify.

Step 3: Build Your Surveys in Zigpoll

In Zigpoll:

1. Create a New Survey
2. Choose your format (checkout, order status, popup, embed, SMS, etc.)
3. Add your questions and answer options
4. Set up branching logic or follow-up questions
5. Apply your theme, CSS, and branding
6. Configure targeting rules (page, customer segment, order value, etc.)

Zigpoll supports multi-slide layouts, conditional logic, custom HTML blocks, and more.

Step 4: Enable Zigpoll on Your Storefront + Checkout

For Post-Purchase Surveys

Enable the Zigpoll Post-Purchase Extension.

For Thank-You / Order Status Page Surveys

Add the Zigpoll App Block inside the order status page template.

For On-Site Widgets and Exit-Intent

Toggle the Zigpoll Theme App Embed or paste the script snippet.

Step 5: Configure Attentive Integration + Other Integrations

Connect Zigpoll to Attentive so survey data flows into your subscriber profiles. Additional integrations include:

• Attentive (sync survey responses to subscriber data)
• Klaviyo
• GA4
• Postscript
• Segment
• Slack
• Zapier
• Webhooks
• Snowflake / BigQuery

Step 6: Go Live with Zigpoll

1. Activate Zigpoll surveys
2. Place a few test orders to verify the flow
3. Confirm data appears in the Zigpoll dashboard and syncs to Attentive
4. Keep Attentive running for SMS marketing as usual

Your setup is complete.

What Happens to Historical Data?

Any feedback data you've collected via Attentive SMS campaigns stays in your exported files. They can be imported into:

• Google Sheets
• Data warehouses
• BI tools

If you want historical data inside Zigpoll, we can import it for unified analytics. Email [email protected] and we'll help.

Final Thoughts

Brands adding Zigpoll alongside (or instead of) Attentive for feedback often see immediate improvements:

• Dedicated survey builder with conditional logic and branching
• Post-purchase, checkout, and on-site surveys they couldn't run before
• Exit-intent surveys to capture abandoning visitors
• AI-powered insights with Z-GPT
• Full attribution tracking from every response
• Seamless Attentive integration (best of both worlds)
• Dramatically lower costs for feedback collection

If you'd like help with the setup, email [email protected].

Welcome to Zigpoll — a better way to understand your customers.