How to Switch from Delighted to Zigpoll
If you're using Delighted for NPS, CSAT, or CES surveys, you already know the clock is ticking — Qualtrics is sunsetting Delighted in June 2026. Switching to Zigpoll gives you a modern, Shopify-native survey platform with more question types, deeper integrations, and AI-powered insights.
This guide walks you through exactly how to migrate from Delighted to Zigpoll — step by step — before the shutdown deadline.
Why Brands Switch from Delighted to Zigpoll
Delighted has been a popular choice for simple satisfaction surveys, but its upcoming discontinuation makes migration urgent. Beyond the sunset, here are the most common reasons ecommerce brands choose Zigpoll:
1. Delighted Is Being Discontinued
Qualtrics announced that Delighted will be shut down in June 2026. If you're still on Delighted, you need to migrate — and migrating to Zigpoll gives you a significantly more capable platform rather than just a lateral move.
2. Far More Than NPS/CSAT/CES
Delighted is limited to NPS, CSAT, CES, and a handful of basic question types. Zigpoll supports:
- Multiple choice, open-text, NPS, CSAT, CES
- Image-based answers
- Conditional logic and branching
- Multi-slide survey layouts
- Rating scales and matrix questions
- HTML blocks and custom CSS
- Checkout and post-purchase survey formats
Zigpoll is a full survey platform, not just a satisfaction score tool.
3. Shopify-Native Checkout and Post-Purchase Surveys
Delighted has limited Shopify integration and no support for checkout or post-purchase surveys. Zigpoll integrates directly with:
- Shopify checkout (Checkout Extensibility)
- Post-purchase pages
- Order status pages
- Customer account pages
- On-site widgets and popups
- Email and SMS flows
Place surveys exactly where your customers are most engaged.
4. Full Attribution Tracking
Delighted offers basic analytics but no real attribution. Zigpoll automatically captures:
- UTMs (first + last touch)
- Referrers (accurate, not overwritten)
- Landing page data
- Device + geo information
- Discount codes
- Shopify order and customer data
Every response comes with full context — no manual tagging required.
5. AI-Powered Insights with Z-GPT
Delighted provides basic reporting. Zigpoll's Z-GPT automatically:
- Tags and categorizes open-text responses
- Groups recurring themes
- Detects sentiment (positive, negative, neutral)
- Summarizes responses into actionable insights
- Finds patterns across thousands of responses
Get the depth of analysis that Delighted never offered.
6. Predictable Pricing Without Surprises
Delighted's pricing can scale unexpectedly, especially under Qualtrics. Zigpoll offers transparent, predictable pricing with no overage charges, no seat-based billing traps, and no features locked behind enterprise tiers.
How to Switch from Delighted to Zigpoll
Migration typically takes 10–20 minutes.
Step 1: Export Your Delighted Data
In Delighted:
- Go to Dashboard → Export
- Export all survey responses to CSV
- Download your NPS/CSAT/CES scores and trends
- Document your survey questions, branding settings, and logic
- Note any integrations (Slack, Zapier, Salesforce, etc.)
Want Zigpoll to handle migration for you? Email [email protected] and we'll rebuild your surveys for free.
Step 2: Install Zigpoll (Shopify stores only)
If you're on Shopify: Visit: https://apps.shopify.com/zigpoll
Click Install — your Zigpoll account will automatically connect to Shopify.
Zigpoll will automatically sync with your storefront and checkout.
If you're not on Shopify, you can still use Zigpoll via:
- Javascript embed
- Shareable link
- Email embed
Step 3: Rebuild Your Delighted Surveys in Zigpoll
- Click New Survey
- Choose your format (popup, slide-out, embedded, full-page, email, checkout, post-purchase)
- Recreate your NPS, CSAT, or CES questions — plus add new question types Delighted never supported
- Configure conditional logic and follow-up questions
- Add branding, custom CSS, logos, and layout settings
- Set display conditions, URL targeting, or Shopify event triggers
Step 4: Enable Zigpoll Where You Need It
On Shopify:
- Checkout → Add Zigpoll extension
- Post-purchase → Enable Zigpoll block
- Order status page → Add Zigpoll widget
- On-site popup → Enable theme app embed
- Email flows → Paste survey embed into Klaviyo, Attentive, etc.
Outside Shopify:
- Use script-based embed
- Drop inline HTML where needed
- Share a Zigpoll full-page survey link
- Embed inside your CMS (Webflow, WordPress, Notion, Ghost)
Step 5: Connect Integrations & Attribution Sources
Zigpoll integrates with:
- GA4
- Klaviyo
- Postscript
- Attentive
- Slack
- Zapier
- Segment
- Snowflake / BigQuery
- Webhooks
- Many more...
If you had Delighted connected to Slack, Zapier, or a CRM, Zigpoll can replace those connections.
Step 6: Turn Off Delighted & Go Live with Zigpoll
- Disable Delighted survey distribution
- Remove any Delighted embed codes or scripts
- Publish your Zigpoll surveys
- Test your survey flows across all placements
- Verify responses appear in Zigpoll in real-time
What Happens to Historical Delighted Data?
Your exports remain yours forever. Keep them in:
- Sheets
- Looker Studio
- BI tools
- CRM/marketing tools
- Data warehouses
Or we can import them directly into Zigpoll for unified analytics. This is especially important given Delighted's upcoming shutdown — export your data now before access is removed.
Delighted served its purpose, but with the platform sunsetting, brands need a migration path that's also an upgrade. With Zigpoll you get:
- A full survey platform beyond NPS/CSAT/CES
- Shopify-native checkout and post-purchase surveys
- Full attribution tracking on every response
- AI-powered analysis of open-text feedback
- Lightweight, Core Web Vitals compliant scripts
- Predictable pricing without enterprise lock-in
- Multi-channel delivery (on-site, email, SMS, full-page)
Zigpoll delivers all of this while keeping your surveys lightweight, flexible, and fully brand-consistent.
If you want help switching from Delighted before the shutdown, email [email protected] or book a free onboarding session.
