How to Switch from Feedbackly to Zigpoll

Feedbackly is a multi-channel customer feedback and CX analytics platform — but its enterprise-oriented approach, lack of Shopify integration, and complex setup make it a poor fit for ecommerce brands that need fast, native survey tools. If you need Shopify-native surveys with checkout and post-purchase integration, full attribution, and AI insights, switching from Feedbackly to Zigpoll is a smarter, leaner choice.

This guide walks you through the full Feedbackly to Zigpoll migration process.

Why Brands Switch from Feedbackly to Zigpoll

Feedbackly tries to be an all-in-one CX platform, but ecommerce brands need focused, native tools. Here's why Shopify brands and growth teams migrate to Zigpoll:

1. Shopify-Native Integration (Feedbackly Has None)

Feedbackly lacks native Shopify integration. Zigpoll connects directly to:

• Shopify checkout
• Post-purchase page
• Order status page
• Customer account
• On-site popups and widgets
• Email and SMS flows

Surveys deploy natively inside your store with zero custom development.

2. Purpose-Built for Ecommerce

Feedbackly is a general CX tool that serves retail, hospitality, and other industries. Zigpoll is built specifically for ecommerce:

• Post-purchase feedback
• Checkout surveys
• Attribution surveys (How did you hear about us?)
• Exit-intent surveys
• NPS, CSAT, and CES at every touchpoint
• Customer onboarding flows

Every feature is designed for the Shopify and DTC workflow.

3. Quick Setup, No Complex Implementation

Feedbackly's multi-channel CX setup can take weeks of configuration. Zigpoll is:

• Install-and-go on Shopify
• Live in minutes
• No consultants or professional services required
• Self-serve with intuitive UI

Your team can be collecting feedback the same day you install.

4. Full Ecommerce Attribution

Feedbackly provides CX scores but lacks ecommerce-specific attribution. Zigpoll automatically captures:

• UTMs (first + last touch)
• Referrer and landing page
• Discount codes
• Shopify order and customer data
• Geo + device info
• Session context

Every response is tied to a real customer, a real order, and a real marketing channel.

5. AI Insights via Z-GPT

Feedbackly has its own analytics suite, but it requires significant configuration. Zigpoll's Z-GPT works automatically:

• Classifies open-text responses
• Detects sentiment
• Groups recurring themes
• Summarizes feedback trends
• Highlights actionable patterns

Insights are available immediately with zero setup.

6. Lightweight and Performance-Optimized

Feedbackly's scripts can add page weight to your storefront. Zigpoll is:

• Lightweight and async
• Core Web Vitals optimized
• Built for high-volume commerce
• Zero impact on page load speed

How to Switch from Feedbackly to Zigpoll

The full migration generally takes 10-15 minutes.

Step 1: Export Your Feedbackly Data

In Feedbackly:

1. Navigate to your survey and feedback dashboards
2. Export response data to CSV
3. Document your survey questions, channels, and targeting rules
4. Note any CX scoring or segment configurations
5. Save any branding or design assets

Prefer done-for-you migration? Email [email protected] and we'll rebuild your surveys at no cost.

Step 2: Install Zigpoll (Shopify stores)

If you're using Shopify:

Visit: https://apps.shopify.com/zigpoll

Click Install — your Zigpoll account will automatically connect to Shopify.

If not on Shopify, Zigpoll still works via:

• Javascript embed
• API/webhook
• Email/CRM embeds
• Shareable survey links

Step 3: Rebuild Your Feedbackly Surveys in Zigpoll

In Zigpoll:

1. Click New Survey
2. Choose a format (popup, slide-out, embedded, email, full-page)
3. Add your questions
4. Recreate NPS, CSAT, CES, or open-ended formats
5. Add conditional logic where needed
6. Apply custom styling and branding

Zigpoll surveys support:

• Multi-step flows
• HTML personalization
• Image/emoji choices
• Custom CSS theming
• Precise display rules
• Device- or page-based targeting

You'll replicate your Feedbackly surveys faster than the original setup took.

Step 4: Enable Zigpoll Where You Need Feedback

For Shopify:

• Checkout surveys -- Add Zigpoll extension
• Post-purchase surveys -- Enable in Checkout Editor
• Order status page -- Add Zigpoll block
• Popup surveys -- Enable Theme App Embed
• Email surveys -- Use embed code in Klaviyo, Attentive, etc.

Outside Shopify:

• Embed via <script> snippet
• Drop inline into HTML/CMS
• Share direct survey link
• Embed inside customer portals

Step 5: Add Attribution and Data Integrations

Zigpoll integrates with:

• GA4
• Klaviyo
• Segment
• Zapier
• Postscript
• Attentive
• Slack
• Webhooks
• Snowflake / BigQuery

This gives you a complete ecommerce data pipeline built on tools your team already uses.

Step 6: Disable Feedbackly and Go Live with Zigpoll

After testing your Zigpoll setup:

1. Remove Feedbackly scripts and widgets from your site
2. Publish your Zigpoll surveys
3. Test responses through your storefront
4. Confirm real-time data appears in Zigpoll

You're now fully migrated.

What Happens to Historical Feedbackly Data?

Your exports remain intact and can be stored in:

• Sheets
• Looker Studio
• BI dashboards
• CRMs
• Data warehouses

If you want historical Feedbackly results inside Zigpoll for unified reporting, we can import them for you.

Feedbackly is a broad CX platform, but ecommerce brands need:

• Shopify-native survey placement
• Quick setup without complex implementation
• Ecommerce-specific attribution
• AI-powered insights out of the box
• Lightweight scripts optimized for Core Web Vitals
• Multi-channel delivery (checkout, on-site, email, SMS)
• Predictable pricing

Zigpoll delivers all of this while remaining fast, flexible, and purpose-built for ecommerce.

If you want help migrating from Feedbackly, email [email protected] or book a free onboarding session.