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How to Switch from Grapevine to Zigpoll

If you've been using Grapevine for post-purchase surveys on Shopify and are ready for a platform that goes beyond basic post-purchase — with on-site, email, SMS, exit-intent, and AI-powered insights — Zigpoll is the upgrade you've been looking for.

This guide walks you through exactly how to migrate from Grapevine to Zigpoll — step by step.

Why Brands Switch from Grapevine to Zigpoll

Grapevine offers a simple flat-rate post-purchase survey at $25/mo, but many brands quickly outgrow its capabilities. Here's why they move to Zigpoll:

1. Far More Survey Types — Not Just Post-Purchase

Grapevine is limited to post-purchase surveys. Zigpoll gives you a complete feedback toolkit:

  • Post-purchase surveys
  • Checkout surveys
  • On-site popups and widgets
  • Exit-intent surveys
  • Email and SMS surveys
  • Customer account page surveys
  • Full-page survey links

One platform covers your entire customer feedback strategy.

2. Deeper Attribution and Customer Data

Grapevine collects basic "how did you hear about us?" responses, but Zigpoll goes much further. Zigpoll automatically captures:

  • UTMs (first + last touch)
  • Original referrer
  • Landing page URL
  • Discount codes used
  • Device, browser, and geo data
  • Full customer and order details

This gives you a richer picture of the customer journey — not just a single survey answer.

3. Shopify-Native Performance

Zigpoll is built around Shopify's Checkout Extensibility framework and optimized for Core Web Vitals. Surveys load instantly and never slow down your storefront or checkout flow.

4. Advanced Branching Logic and Targeting

Zigpoll supports conditional branching, multi-slide layouts, custom targeting rules, advanced CSS, and custom HTML blocks — giving you complete control over the survey experience without needing a developer.

5. AI-Powered Insights (Z-GPT)

Zigpoll's built-in AI automatically classifies open-text responses, detects sentiment, identifies emerging themes, and summarizes results. No more manually tagging hundreds of responses.

6. Flexible, Transparent Pricing

Grapevine's flat $25/mo is simple, but you're locked into a single survey type. With Zigpoll, you get access to every survey format, AI insights, integrations, and advanced features — all with predictable pricing and no surprise overages.

How to Switch from Grapevine to Zigpoll

Most brands complete this migration in 10–15 minutes.

Step 1: Export Your Grapevine Data

In Grapevine:

  1. Go to your Survey Responses dashboard
  2. Export your response data as CSV
  3. Save any custom question lists or answer options for reference

Want done-for-you migration? Email [email protected].

Step 2: Install Zigpoll in Shopify

Visit: https://apps.shopify.com/zigpoll

Click Install — your Zigpoll account will automatically connect to Shopify.

If not on Shopify, Zigpoll still works via:

Step 3: Rebuild Your Grapevine Surveys in Zigpoll

In Zigpoll:

  1. Click New Survey
  2. Select your survey type (post-purchase, checkout, popup, email embed, etc.)
  3. Recreate your questions from Grapevine
  4. Add multiple-choice options
  5. Set up branching logic or follow-up questions
  6. Apply your branding, theme, and custom CSS

Zigpoll supports multi-slide layouts, conditions, triggers, custom HTML, and more — so you can go far beyond what Grapevine offered.

Step 4: Enable Zigpoll on Your Storefront + Checkout

For Post-Purchase Surveys

Enable the Zigpoll Post-Purchase Extension in your Shopify Checkout Editor.

For Thank-You Page Surveys

Add the Zigpoll App Block inside the order status page template.

For On-Site Widgets and Exit-Intent

Toggle the Zigpoll Theme App Embed or add the script snippet to your theme.

For Email Surveys

Paste the Zigpoll embed code into Klaviyo, Attentive, or any email template — or send surveys directly via Zigpoll.

Step 5: Configure Attribution + Integrations

Zigpoll integrates with:

  • Klaviyo
  • GA4
  • Postscript
  • Attentive
  • Segment
  • Slack
  • Zapier
  • Webhooks
  • Snowflake / BigQuery

Step 6: Turn Off Grapevine & Go Live with Zigpoll

  1. Disable or uninstall Grapevine from your Shopify store
  2. Activate your Zigpoll surveys
  3. Place a few test orders to confirm everything works
  4. Monitor responses in real-time from the Zigpoll dashboard

Your migration is complete.

What Happens to Historical Grapevine Data?

Your exported Grapevine CSVs remain yours. You can import them into Google Sheets, your data warehouse, or BI tools. If you'd like historical data inside Zigpoll for unified reporting, email [email protected] and we can import it for you.

Final Thoughts

Switching from Grapevine to Zigpoll means upgrading from a single-purpose post-purchase tool to a full customer feedback platform. You'll get more survey types, deeper attribution, AI-powered insights, advanced logic, and integrations with the tools you already use — all without sacrificing simplicity.

If you need help with the migration, email [email protected].

Welcome to Zigpoll — a better way to understand your customers.

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