How to Switch from Klaviyo to Zigpoll

If you've been using Klaviyo forms and surveys for customer feedback but find yourself limited by basic form fields that lack real survey capabilities, switching to Zigpoll gives you a purpose-built survey platform with advanced logic, AI insights, and every delivery channel your store needs — while still integrating seamlessly with Klaviyo.

This guide walks you through exactly how to migrate from Klaviyo to Zigpoll — step by step.

Why Brands Switch from Klaviyo to Zigpoll

Here are the most common reasons Shopify merchants upgrade:

1. Real Surveys, Not Just Form Fields

Klaviyo's survey functionality is essentially form fields and signup forms — not a purpose-built survey tool. Zigpoll is designed from the ground up for surveys: multi-slide layouts, conditional branching, dozens of question types, and advanced targeting. It's the difference between a contact form and a real survey experience.

2. Post-Purchase and Checkout Surveys

Klaviyo has no native post-purchase checkout survey, no order status page survey, and no Shopify checkout extension for surveys. Zigpoll supports:

• Checkout surveys
• Post-purchase surveys
• Order status page surveys
• On-site popup and exit-intent surveys
• Email and SMS surveys
• Customer account page surveys
• Full-page survey links

Capture feedback at the moments that matter most.

3. Conditional Logic and Branching

Klaviyo forms don't support conditional branching — every respondent sees the same fields. Zigpoll lets you build dynamic surveys where the next question depends on the previous answer, creating personalized feedback flows that yield richer data.

4. AI-Powered Survey Insights (Z-GPT)

Zigpoll's built-in AI automatically classifies open-text responses, detects sentiment, identifies recurring themes, and generates summaries. Klaviyo gives you raw form submissions — Zigpoll tells you what your customers are actually saying and why.

5. Full Attribution from Surveys

Klaviyo doesn't provide survey-based attribution. Zigpoll captures:

• UTMs (first + last touch)
• Original referrer
• Landing page
• Discount codes
• Session-level data
• Device + geo info
• Customer + order data

Every survey response becomes an attribution data point.

6. Keep Klaviyo for Email — Use Zigpoll for Surveys

You don't have to choose. Zigpoll integrates directly with Klaviyo, so survey responses and customer properties sync automatically to your Klaviyo profiles. Use the best tool for each job: Klaviyo for email/SMS marketing, Zigpoll for surveys and feedback.

How to Switch from Klaviyo to Zigpoll

Most brands complete this migration in 10–15 minutes.

Step 1: Export Your Klaviyo Form/Survey Data

In Klaviyo:

1. Navigate to your Forms or Surveys section
2. Export any response data you've collected
3. Save your question configurations for reference

Want done-for-you migration? Email [email protected].

Step 2: Install Zigpoll in Shopify

Visit: https://apps.shopify.com/zigpoll

Click Install — your Zigpoll account will automatically connect to Shopify.

Step 3: Rebuild Your Surveys in Zigpoll

In Zigpoll:

1. Create a New Survey
2. Choose your format (checkout, order status, popup, embed, etc.)
3. Add your questions and answer options
4. Set up branching logic or follow-up questions
5. Apply your theme, CSS, and branding
6. Configure targeting rules (page, customer segment, order value, etc.)

Zigpoll supports multi-slide layouts, conditional logic, custom HTML blocks, and more.

Step 4: Enable Zigpoll on Your Storefront + Checkout

For Post-Purchase Surveys

Enable the Zigpoll Post-Purchase Extension.

For Thank-You / Order Status Page Surveys

Add the Zigpoll App Block inside the order status page template.

For On-Site Widgets and Exit-Intent

Toggle the Zigpoll Theme App Embed or paste the script snippet.

Step 5: Configure Klaviyo Integration + Other Integrations

Connect Zigpoll to Klaviyo so survey responses sync directly to customer profiles. Additional integrations include:

• Klaviyo (sync responses to profiles and trigger flows)
• GA4
• Postscript
• Attentive
• Segment
• Slack
• Zapier
• Webhooks
• Snowflake / BigQuery

Step 6: Turn Off Klaviyo Forms & Go Live with Zigpoll

1. Disable or pause Klaviyo survey forms
2. Activate Zigpoll surveys
3. Place a few test orders to verify the flow
4. Confirm data appears in the Zigpoll dashboard and syncs to Klaviyo

Your migration is complete.

What Happens to Historical Klaviyo Data?

You'll keep your exported data and your Klaviyo customer profiles remain intact. Historical form responses can be imported into:

• Google Sheets
• Data warehouses
• BI tools

If you want historical data inside Zigpoll, we can import it for unified analytics. Email [email protected] and we'll help.

Final Thoughts

Brands switching from Klaviyo forms to Zigpoll often see immediate improvements:

• Real survey capabilities with conditional logic and branching
• Post-purchase and checkout surveys they couldn't run before
• On-site popups and exit-intent surveys
• AI-powered insights with Z-GPT
• Full attribution tracking from every response
• Seamless Klaviyo integration (best of both worlds)
• Faster load times with Core Web Vitals optimization

If you'd like help with the migration, email [email protected].

Welcome to Zigpoll — a better way to understand your customers.