How to Switch from Okendo to Zigpoll

If you've been using Okendo for surveys alongside its reviews and loyalty suite but find yourself limited by basic survey functionality, switching to Zigpoll gives you a dedicated, full-featured survey platform built natively for Shopify.

This guide walks you through exactly how to migrate from Okendo to Zigpoll — step by step.

Why Brands Switch from Okendo to Zigpoll

Here are the most common reasons Shopify merchants upgrade:

1. Surveys Are the Core Product, Not a Sidebar Feature

Okendo is primarily a reviews and loyalty platform — surveys are one piece of a larger bundle. Zigpoll is built from the ground up as a survey and customer feedback tool, which means deeper functionality, more survey types, and faster iteration on survey-specific features.

2. More Survey Types and Delivery Channels

Okendo's survey options are limited compared to what a dedicated platform offers. Zigpoll supports:

• Checkout surveys
• Post-purchase surveys
• Order status page surveys
• On-site popup surveys
• Exit-intent surveys
• Email and SMS surveys
• Customer account page surveys
• Full-page survey links

With Okendo, you won't find exit-intent surveys or the same breadth of on-site targeting options.

3. Full Attribution Tracking (Beyond Reviews)

Okendo's attribution is geared toward its reviews ecosystem. Zigpoll captures:

• UTMs (first + last touch)
• Original referrer
• Landing page
• Discount codes
• Session-level data
• Device + geo info
• Customer + order data

This gives you a complete picture of how customers discovered your brand — not just who left a review.

4. AI-Powered Survey Insights (Z-GPT)

Zigpoll's built-in AI engine automatically classifies open-text responses, detects sentiment, identifies recurring themes, and generates summaries — giving you instant, actionable insights that Okendo's survey reporting doesn't provide.

5. Deep Survey Customization

Zigpoll offers custom CSS, HTML blocks, conditional branching logic, multi-slide layouts, and advanced targeting rules. If you've felt boxed in by Okendo's survey builder, Zigpoll gives you full creative control.

6. Predictable Pricing

With Zigpoll, you pay for a dedicated survey tool — no overages, no surprise invoices. You're not paying for a bundled reviews + loyalty + surveys platform when all you need is best-in-class surveys.

How to Switch from Okendo to Zigpoll

Most brands complete this migration in 10–15 minutes.

Step 1: Export Your Okendo Survey Data

In Okendo:

1. Navigate to your Surveys section
2. Export all survey response data as CSV
3. Save any question configurations or answer option lists for reference

Want done-for-you migration? Email [email protected].

Step 2: Install Zigpoll in Shopify

Visit: https://apps.shopify.com/zigpoll

Click Install — your Zigpoll account will automatically connect to Shopify.

Step 3: Rebuild Your Surveys in Zigpoll

In Zigpoll:

1. Create a New Survey
2. Choose your format (checkout, order status, popup, embed, etc.)
3. Add your questions and answer options
4. Set up branching logic or follow-up questions
5. Apply your theme, CSS, and branding
6. Configure targeting rules (page, customer segment, order value, etc.)

Zigpoll supports multi-slide layouts, conditional logic, custom HTML blocks, and more.

Step 4: Enable Zigpoll on Your Storefront + Checkout

For Post-Purchase Surveys

Enable the Zigpoll Post-Purchase Extension.

For Thank-You / Order Status Page Surveys

Add the Zigpoll App Block inside the order status page template.

For On-Site Widgets and Exit-Intent

Toggle the Zigpoll Theme App Embed or paste the script snippet.

Step 5: Configure Attribution + Integrations

Zigpoll collects attribution automatically. Optional integrations include:

• Klaviyo
• GA4
• Postscript
• Attentive
• Segment
• Slack
• Zapier
• Webhooks
• Snowflake / BigQuery

Step 6: Turn Off Okendo Surveys & Go Live with Zigpoll

1. Disable or pause Okendo surveys (you can keep Okendo for reviews if desired)
2. Activate Zigpoll surveys
3. Place a few test orders to verify the flow
4. Confirm data appears in the Zigpoll dashboard

Your migration is complete.

What Happens to Historical Okendo Data?

You'll keep your exported CSVs. They can be imported into:

• Google Sheets
• Data warehouses
• Attribution platforms
• BI tools

If you want historical data inside Zigpoll, we can import it for unified analytics. Email [email protected] and we'll help.

Final Thoughts

Brands switching from Okendo to Zigpoll often see immediate improvements:

• More survey types and delivery channels
• Exit-intent and popup surveys they couldn't run before
• Full attribution tracking beyond the reviews context
• AI-powered insights with Z-GPT
• Deeper customization with CSS, HTML, and conditional logic
• Faster load times with Core Web Vitals optimization
• Predictable, lower costs

If you'd like help with the migration, email [email protected].

Welcome to Zigpoll — a better way to understand your customers.