How to Switch from Retently to Zigpoll

If you're using Retently for NPS, CSAT, or CES surveys but need deeper Shopify integration, more survey formats, full attribution tracking, and AI-powered analysis, switching to Zigpoll gives you everything Retently offers and much more.

This guide walks you through exactly how to migrate from Retently to Zigpoll — step by step — without losing data or disrupting your feedback programs.

Why Brands Switch from Retently to Zigpoll

Retently is a solid satisfaction survey tool, but ecommerce brands often outgrow its capabilities. Here are the most common reasons teams make the move to Zigpoll:

1. More Than Satisfaction Metrics

Retently is focused on NPS, CSAT, and CES — which limits what you can learn. Zigpoll supports:

• Multiple choice, open-text, NPS, CSAT, CES
• Image-based answers
• Conditional logic and branching
• Multi-slide survey layouts
• Rating scales and matrix questions
• HTML blocks and custom CSS

Ask any question type, build complex flows, and collect the specific data your team needs.

2. Shopify-Native Checkout and Post-Purchase Surveys

Retently has basic Shopify integration but does not support surveys inside checkout or post-purchase pages. Zigpoll integrates directly with:

• Shopify checkout (Checkout Extensibility)
• Post-purchase pages
• Order status pages
• Customer account pages
• On-site widgets and popups
• Email and SMS flows

Capture feedback at the highest-intent moments in the customer journey.

3. On-Site Popups and Multi-Format Delivery

Retently primarily distributes surveys via email. Zigpoll gives you multiple delivery channels:

• On-site popups and slide-outs
• Embedded widgets
• Full-page surveys
• Email surveys
• SMS surveys
• Checkout and post-purchase surveys

Reach customers where they already are, not just in their inbox.

4. Full Attribution Tracking

Retently lacks native attribution tracking. Zigpoll automatically captures:

• UTMs (first + last touch)
• Referrers (accurate, not overwritten)
• Landing page data
• Device + geo information
• Discount codes
• Shopify order and customer data

Every response includes the full context of who the customer is, where they came from, and what they bought.

5. AI-Powered Insights with Z-GPT

Retently offers basic sentiment analysis but limited AI capabilities. Zigpoll's Z-GPT automatically:

• Tags and categorizes open-text responses
• Groups recurring themes
• Detects sentiment (positive, negative, neutral)
• Summarizes responses into actionable insights
• Finds patterns across thousands of responses

Go deeper than score averages — understand the stories behind the numbers.

6. Full Design Customization

Retently offers limited survey customization. Zigpoll gives you:

• Custom CSS for pixel-perfect branding
• Custom colors, fonts, and spacing
• Image answers and media blocks
• HTML blocks for rich content
• Multi-slide layouts with conditional logic

Your surveys look and feel like a native part of your brand.

How to Switch from Retently to Zigpoll

Migration typically takes 10–20 minutes.

Step 1: Export Your Retently Data

In Retently:

1. Go to your survey dashboard
2. Export all responses, scores, and customer data to CSV
3. Document your survey templates, branding, and automation rules
4. Note any connected integrations (Slack, Zapier, Salesforce, HubSpot, etc.)

Want Zigpoll to handle migration for you? Email [email protected] and we'll rebuild your surveys for free.

Step 2: Install Zigpoll (Shopify stores only)

If you're on Shopify: Visit: https://apps.shopify.com/zigpoll

Click Install — your Zigpoll account will automatically connect to Shopify.

Zigpoll will automatically sync with your storefront and checkout.

If you're not on Shopify, you can still use Zigpoll via:

• Javascript embed
• Shareable link
• Email embed

Step 3: Rebuild Your Retently Surveys in Zigpoll

1. Click New Survey
2. Choose your format (popup, slide-out, embedded, full-page, email, checkout, post-purchase)
3. Recreate your NPS, CSAT, or CES questions — plus add new question types Retently doesn't support
4. Configure conditional logic and follow-up questions
5. Add branding, custom CSS, logos, and layout settings
6. Set display conditions, URL targeting, or Shopify event triggers

Step 4: Enable Zigpoll Where You Need It

On Shopify:

• Checkout → Add Zigpoll extension
• Post-purchase → Enable Zigpoll block
• Order status page → Add Zigpoll widget
• On-site popup → Enable theme app embed
• Email flows → Paste survey embed into Klaviyo, Attentive, etc.

Outside Shopify:

• Use script-based embed
• Drop inline HTML where needed
• Share a Zigpoll full-page survey link
• Embed inside your CMS (Webflow, WordPress, Notion, Ghost)

Step 5: Connect Integrations & Attribution Sources

Zigpoll integrates with:

• GA4
• Klaviyo
• Postscript
• Attentive
• Slack
• Zapier
• Segment
• Snowflake / BigQuery
• Webhooks
• Many more...

Step 6: Turn Off Retently & Go Live with Zigpoll

1. Disable Retently survey campaigns
2. Remove any Retently embed codes or scripts
3. Publish your Zigpoll surveys
4. Test your survey flows across all placements
5. Verify responses appear in Zigpoll in real-time

What Happens to Historical Retently Data?

Your exports remain yours forever. Keep them in:

• Sheets
• Looker Studio
• BI tools
• CRM/marketing tools
• Data warehouses

Or we can import them directly into Zigpoll for unified analytics.

Retently is a capable satisfaction survey tool, but growing ecommerce brands need more:

• A full survey platform beyond NPS/CSAT/CES
• Shopify-native checkout and post-purchase surveys
• On-site popups and multi-channel delivery
• Full attribution tracking on every response
• AI-powered analysis of open-text feedback
• Full design customization with custom CSS
• Predictable pricing without response-based overages

Zigpoll delivers all of this while keeping your surveys lightweight, flexible, and fully brand-consistent.

If you want help switching from Retently, email [email protected] or book a free onboarding session.