How to Switch from Simplesat to Zigpoll

Simplesat is known for its one-click CSAT and NPS surveys embedded in support emails — but it's built for support teams measuring ticket satisfaction, not ecommerce brands optimizing their customer journey. If you need Shopify-native surveys across checkout, post-purchase, on-site, email, and SMS with full attribution and AI-powered analysis, switching from Simplesat to Zigpoll is a significant step up.

This guide walks you through the full Simplesat to Zigpoll migration process.

Why Brands Switch from Simplesat to Zigpoll

Simplesat works well for quick support satisfaction scores, but it can't do what ecommerce brands actually need. Here's why brands migrate to Zigpoll:

1. Ecommerce-First, Not Support-Ticket-First

Simplesat is designed for Zendesk, Freshdesk, and ConnectWise ticket workflows. Zigpoll is built for the full ecommerce journey:

• Post-purchase feedback
• Checkout surveys
• Exit-intent surveys
• On-site NPS and CSAT
• Email and SMS campaign surveys
• Customer onboarding flows

Your surveys reach customers at every touchpoint — not just when they close a support ticket.

2. Shopify-Native Integration

Simplesat has no Shopify integration. Zigpoll connects directly to:

• Shopify checkout
• Post-purchase page
• Order status page
• Customer account
• On-site popups and widgets
• Email and SMS flows

Surveys deploy natively inside Shopify with zero custom code.

3. Far More Survey Types and Flexibility

Simplesat focuses on simple one-click CSAT/NPS ratings. Zigpoll offers:

• Multi-step (slide-based) surveys
• Conditional logic and branching
• Rich question types (text, rating, image, emoji)
• Custom HTML blocks
• Full CSS control
• Conversational UIs
• Event + URL targeting

You can build anything from a quick NPS check to a detailed post-purchase research flow.

4. Full Ecommerce Attribution

Simplesat ties responses to support tickets. Zigpoll captures ecommerce-specific data:

• UTMs (first + last touch)
• Referrer and landing page
• Discount codes
• Shopify order and customer data
• Geo + device info
• Session context

Every response connects to a real customer journey, not just a ticket number.

5. AI Insights via Z-GPT

Simplesat provides basic CSAT dashboards. Zigpoll's Z-GPT automatically:

• Classifies open-text responses
• Detects sentiment
• Groups recurring themes
• Summarizes feedback trends
• Highlights actionable patterns

No manual analysis or external tools required.

How to Switch from Simplesat to Zigpoll

The full migration generally takes 10-15 minutes.

Step 1: Export Your Simplesat Data

In Simplesat:

1. Navigate to your Simplesat dashboard
2. Export CSAT and NPS response data to CSV
3. Copy your question text and rating configurations
4. Note any branding or display settings you want to replicate

Prefer done-for-you migration? Email [email protected] and we'll rebuild your surveys at no cost.

Step 2: Install Zigpoll (Shopify stores)

If you're using Shopify:

Visit: https://apps.shopify.com/zigpoll

Click Install — your Zigpoll account will automatically connect to Shopify.

If not on Shopify, Zigpoll still works via:

• Javascript embed
• API/webhook
• Email/CRM embeds
• Shareable survey links

Step 3: Rebuild Your Simplesat Surveys in Zigpoll

In Zigpoll:

1. Click New Survey
2. Choose a format (popup, slide-out, embedded, email, full-page)
3. Add your CSAT or NPS questions
4. Recreate rating scales and follow-up questions
5. Add conditional logic where needed
6. Apply custom styling and branding

Zigpoll surveys support:

• Multi-step flows
• HTML personalization
• Image/emoji choices
• Custom CSS theming
• Precise display rules
• Device- or page-based targeting

Everything Simplesat does — plus far more survey depth and flexibility.

Step 4: Enable Zigpoll Where You Need Feedback

For Shopify:

• Checkout surveys -- Add Zigpoll extension
• Post-purchase surveys -- Enable in Checkout Editor
• Order status page -- Add Zigpoll block
• Popup surveys -- Enable Theme App Embed
• Email surveys -- Use embed code in Klaviyo, Attentive, etc.

Outside Shopify:

• Embed via <script> snippet
• Drop inline into HTML/CMS
• Share direct survey link
• Embed inside customer portals

Step 5: Add Attribution and Data Integrations

Zigpoll integrates with:

• GA4
• Klaviyo
• Segment
• Zapier
• Postscript
• Attentive
• Slack
• Webhooks
• Snowflake / BigQuery

This gives you a complete data pipeline that Simplesat's help-desk-focused integrations can't match.

Step 6: Disable Simplesat and Go Live with Zigpoll

After testing your Zigpoll setup:

1. Remove or disable Simplesat from your help desk
2. Publish your Zigpoll surveys
3. Test responses through your storefront and email flows
4. Confirm real-time data appears in Zigpoll

You're now fully migrated.

What Happens to Historical Simplesat Data?

Your CSV exports remain intact and can be stored in:

• Sheets
• Looker Studio
• BI dashboards
• CRMs
• Data warehouses

If you want historical Simplesat results inside Zigpoll for unified reporting, we can import them for you.

Simplesat is fine for one-click support ratings, but ecommerce brands need:

• Surveys across the full customer journey
• Shopify-native placement
• Rich multi-step survey capabilities
• Full ecommerce attribution
• Multi-channel delivery (checkout, on-site, email, SMS)
• AI-powered insights
• Predictable pricing

Zigpoll delivers all of this while remaining lightweight, flexible, and purpose-built for ecommerce.

If you want help migrating from Simplesat, email [email protected] or book a free onboarding session.