How to Switch from Yotpo to Zigpoll

If you've been using Yotpo and relying on its limited survey features within a sprawling reviews, loyalty, SMS, and email platform, switching to Zigpoll gives you a dedicated, powerful survey tool at a fraction of the cost — purpose-built for Shopify.

This guide walks you through exactly how to migrate from Yotpo to Zigpoll — step by step.

Why Brands Switch from Yotpo to Zigpoll

Here are the most common reasons Shopify merchants upgrade:

1. A Dedicated Survey Platform vs. a Tiny Feature in a Mega-Suite

Yotpo is a massive platform spanning reviews, loyalty, SMS, email, and subscriptions. Surveys are a small add-on that rarely gets the attention or development resources of a dedicated tool. Zigpoll is built from the ground up for surveys and customer feedback, which means deeper functionality and faster innovation.

2. Dramatically Lower Cost

Yotpo's platform pricing can run into thousands per month when you bundle multiple products together. If what you really need is best-in-class surveys and attribution, Zigpoll delivers that at predictable, affordable pricing — no overages, no surprise invoices, and no paying for features you don't use.

3. More Survey Types and Delivery Channels

Yotpo's survey capabilities are limited. Zigpoll supports:

• Checkout surveys
• Post-purchase surveys
• Order status page surveys
• On-site popup and exit-intent surveys
• Email and SMS surveys
• Customer account page surveys
• Full-page survey links

One platform, every survey format your store needs.

4. Full Attribution Tracking (Not Just Review-Focused)

Yotpo's data model is centered around reviews and UGC. Zigpoll captures:

• UTMs (first + last touch)
• Original referrer
• Landing page
• Discount codes
• Session-level data
• Device + geo info
• Customer + order data

This gives you real attribution insights from surveys, not just review metadata.

5. AI-Powered Survey Insights (Z-GPT)

Zigpoll's built-in AI automatically classifies open-text responses, detects sentiment, identifies recurring themes, and generates summaries. Yotpo's survey reporting doesn't offer this level of analysis.

6. Core Web Vitals Optimized

Zigpoll is lightweight and optimized for performance. Yotpo's heavy script bundle — which loads reviews, loyalty widgets, and more — can slow down your storefront. With Zigpoll, you get fast surveys that don't hurt your page speed.

How to Switch from Yotpo to Zigpoll

Most brands complete this migration in 10–15 minutes.

Step 1: Export Your Yotpo Survey Data

In Yotpo:

1. Navigate to your survey or forms section
2. Export all response data as CSV
3. Save any question configurations and answer option lists for reference

Want done-for-you migration? Email [email protected].

Step 2: Install Zigpoll in Shopify

Visit: https://apps.shopify.com/zigpoll

Click Install — your Zigpoll account will automatically connect to Shopify.

Step 3: Rebuild Your Surveys in Zigpoll

In Zigpoll:

1. Create a New Survey
2. Choose your format (checkout, order status, popup, embed, etc.)
3. Add your questions and answer options
4. Set up branching logic or follow-up questions
5. Apply your theme, CSS, and branding
6. Configure targeting rules

Zigpoll supports multi-slide layouts, conditional logic, custom HTML blocks, and more.

Step 4: Enable Zigpoll on Your Storefront + Checkout

For Post-Purchase Surveys

Enable the Zigpoll Post-Purchase Extension.

For Thank-You / Order Status Page Surveys

Add the Zigpoll App Block inside the order status page template.

For On-Site Widgets and Exit-Intent

Toggle the Zigpoll Theme App Embed or paste the script snippet.

Step 5: Configure Attribution + Integrations

Zigpoll collects attribution automatically. Optional integrations include:

• Klaviyo
• GA4
• Postscript
• Attentive
• Segment
• Slack
• Zapier
• Webhooks
• Snowflake / BigQuery

Step 6: Turn Off Yotpo Surveys & Go Live with Zigpoll

1. Disable or pause Yotpo surveys (you can keep Yotpo for reviews/loyalty if desired)
2. Activate Zigpoll surveys
3. Place a few test orders to verify the flow
4. Confirm data appears in the Zigpoll dashboard

Your migration is complete.

What Happens to Historical Yotpo Data?

You'll keep your exported CSVs. They can be imported into:

• Google Sheets
• Data warehouses
• Attribution platforms
• BI tools

If you want historical data inside Zigpoll, we can import it for unified analytics. Email [email protected] and we'll help.

Final Thoughts

Brands switching from Yotpo to Zigpoll often see immediate improvements:

• Purpose-built survey tool instead of a bolt-on feature
• Dramatically lower costs with predictable pricing
• More survey types and delivery channels
• Full attribution tracking beyond reviews
• AI-powered insights with Z-GPT
• Faster page loads with lightweight scripts
• Deep customization with CSS, HTML, and conditional logic

If you'd like help with the migration, email [email protected].

Welcome to Zigpoll — a better way to understand your customers.