How to Switch from Zonka Feedback to Zigpoll
If you're using Zonka Feedback for multi-channel surveys but need a lighter, Shopify-native solution with ecommerce-optimized workflows, full attribution, and AI insights, switching to Zigpoll streamlines your feedback stack and saves you money.
This guide walks you through exactly how to migrate from Zonka Feedback to Zigpoll — step by step — without losing data or disrupting your feedback programs.
Why Brands Switch from Zonka Feedback to Zigpoll
Zonka Feedback is a feature-rich survey platform, but its broad scope and complex setup can be overkill for ecommerce brands. Here are the most common reasons Shopify merchants make the move to Zigpoll:
1. Shopify-Native vs. Generic Multi-Channel
Zonka Feedback is a general-purpose survey tool that supports many industries — but it's not built for Shopify. Zigpoll integrates natively with:
- Shopify checkout (Checkout Extensibility)
- Post-purchase pages
- Order status pages
- Customer account pages
- On-site widgets and popups
- Email and SMS flows
No custom setup, no middleware, no workarounds. Install the Shopify app and you're live.
2. Ecommerce-Optimized Out of the Box
Zonka Feedback requires significant configuration to work well for ecommerce. Zigpoll is purpose-built for online stores, with:
- Pre-built post-purchase survey templates
- "How did you hear about us?" attribution surveys
- Product feedback flows
- Shopify webhook triggers (order completed, order delivered, etc.)
- Customer and order data automatically attached to every response
Start collecting meaningful ecommerce feedback in minutes, not hours.
3. Simpler Setup, Faster Time to Value
Zonka Feedback's platform is feature-heavy, which means a steep learning curve and complex setup process. Zigpoll is designed to be intuitive:
- Install the Shopify app
- Create a survey
- Enable it on your storefront
- Start collecting responses
No technical expertise required. No multi-day onboarding process.
4. Full Attribution Tracking
Zonka Feedback lacks native ecommerce attribution. Zigpoll automatically captures:
- UTMs (first + last touch)
- Referrers (accurate, not overwritten)
- Landing page data
- Device + geo information
- Discount codes
- Shopify order and customer data
Every response arrives with complete marketing and customer context.
5. AI-Powered Insights with Z-GPT
Zonka Feedback offers reporting dashboards but limited AI analysis. Zigpoll's Z-GPT automatically:
- Tags and categorizes open-text responses
- Groups recurring themes
- Detects sentiment (positive, negative, neutral)
- Summarizes responses into actionable insights
- Finds patterns across thousands of responses
Let AI do the heavy lifting so your team can focus on action.
6. Predictable Pricing That Doesn't Scale with Responses
Zonka Feedback pricing scales with response volume, which can get expensive fast for high-volume ecommerce stores. Zigpoll offers transparent, predictable pricing with no overage charges — collect as many responses as you need without watching your bill climb.
How to Switch from Zonka Feedback to Zigpoll
Migration typically takes 10–20 minutes.
Step 1: Export Your Zonka Feedback Data
In Zonka Feedback:
- Go to your survey dashboard or reporting section
- Export all survey responses to CSV or Excel
- Document your survey templates, question logic, and workflows
- Note any connected integrations (Salesforce, HubSpot, Slack, Zapier, etc.)
Want Zigpoll to handle migration for you? Email [email protected] and we'll rebuild your surveys for free.
Step 2: Install Zigpoll (Shopify stores only)
If you're on Shopify: Visit: https://apps.shopify.com/zigpoll
Click Install — your Zigpoll account will automatically connect to Shopify.
Zigpoll will automatically sync with your storefront and checkout.
If you're not on Shopify, you can still use Zigpoll via:
- Javascript embed
- Shareable link
- Email embed
Step 3: Rebuild Your Surveys in Zigpoll
- Click New Survey
- Choose your format (popup, slide-out, embedded, full-page, email, checkout, post-purchase)
- Add your questions — Zigpoll supports all major question types
- Configure conditional logic and branching
- Add branding, custom CSS, logos, and layout settings
- Set display conditions, URL targeting, or Shopify event triggers
Step 4: Enable Zigpoll on Your Storefront
On Shopify:
- Checkout → Add Zigpoll extension
- Post-purchase → Enable Zigpoll block
- Order status page → Add Zigpoll widget
- On-site popup → Enable theme app embed
- Email flows → Paste survey embed into Klaviyo, Attentive, etc.
Outside Shopify:
- Use script-based embed
- Drop inline HTML where needed
- Share a Zigpoll full-page survey link
- Embed inside your CMS (Webflow, WordPress, Notion, Ghost)
Step 5: Connect Integrations & Attribution Sources
Zigpoll integrates with:
- GA4
- Klaviyo
- Postscript
- Attentive
- Slack
- Zapier
- Segment
- Snowflake / BigQuery
- Webhooks
- Many more...
Step 6: Remove Zonka Feedback & Go Live with Zigpoll
- Disable Zonka Feedback survey distribution
- Remove any Zonka Feedback embed codes or scripts
- Publish your Zigpoll surveys
- Test your survey flows across all placements
- Verify responses appear in Zigpoll in real-time
What Happens to Historical Zonka Feedback Data?
Your exports remain yours forever. Keep them in:
- Sheets
- Looker Studio
- BI tools
- CRM/marketing tools
- Data warehouses
Or we can import them directly into Zigpoll for unified analytics.
Zonka Feedback is a comprehensive survey platform, but ecommerce brands often find it's more than they need — and missing what they actually want. With Zigpoll you get:
- Shopify-native integration that works out of the box
- Checkout and post-purchase surveys
- Full attribution tracking on every response
- AI-powered analysis of open-text feedback
- Lightweight, Core Web Vitals compliant scripts
- Simple setup with fast time to value
- Predictable pricing that doesn't scale with responses
Zigpoll delivers all of this while keeping your surveys lightweight, flexible, and fully brand-consistent.
If you want help switching from Zonka Feedback, email [email protected] or book a free onboarding session.
