How Do You Add a Post-Purchase Survey to Shopify Without Slowing Checkout?
Learn how to add Shopify post-purchase surveys on confirmation pages or by email, keeping surveys out of checkout and testing performance.
Add the survey to Shopify’s Thank you or Order status page, or send it by email after the order; avoid inserting a survey step before confirmation. This keeps questions out of the payment flow, though you should still test the app and placement on your own store.
How do I add a post-purchase survey to my Shopify store without slowing down checkout?
Choose a survey app that supports Shopify’s Thank you or Order status page, then add its app block in Shopify’s checkout and accounts editor. In Shopify admin, install and configure the app, open Settings > Checkout > Customize, select the Thank you or Order status page, add the app block, and save. Available pages and placements vary by app, so check the editor before choosing one. (help.shopify.com)
Keep the survey short and optional. Ask the one or two questions you need, such as how the customer heard about your store or what influenced the purchase. A survey on the Thank you page appears after the order is complete; by contrast, Shopify’s separate post-purchase page appears after payment but before the order confirmation page. That extra step may suit an offer or survey that needs immediate attention, but it adds another interaction before confirmation. (help.shopify.com)
| Option | When it appears | Trade-off |
|---|---|---|
| Thank you or Order status page app block | After the order is placed | Keeps the survey out of the payment flow; customers can skip it or may not revisit the page. |
| Shopify post-purchase page app | After payment, before order confirmation | More immediate, but adds a step before the confirmation page. |
| Email survey | After a chosen order event or delay | Does not add a checkout step; customers have to open the email and follow its link. |
Before publishing, place the survey on the Thank you or Order status page rather than a checkout step, then test a real checkout on mobile as well as desktop. Shopify advises checking extension performance on the actual checkout, since extension costs vary; ask the app developer whether the survey extension also runs on checkout pages if you only need it after purchase. (shopify.dev)
Can I send a Shopify post-purchase survey by email instead of showing it after checkout?
Yes. Use an email platform or survey app to send a survey link after an order event, such as fulfillment or delivery, or after a delay. This avoids adding survey content to the checkout or confirmation page, but feedback arrives later and depends on customers opening the message.
An email usually links to a survey page rather than containing a fully interactive survey: many email clients do not support interactive embedded content. Zigpoll documents email sending from Shopify events and linking to surveys from email; its supported triggers include order-paid, fulfilled, and delivered events. (docs.zigpoll.com) Choose the timing based on what you want to learn: ask about the buying decision soon after purchase, or wait until delivery to ask about the product experience.
How can I keep a Shopify survey from slowing down the checkout experience?
Keep the survey off checkout steps, limit checkout extensions to ones you actually use, and test the checkout after installing or changing an app. Shopify notes that checkout UI extensions can add network requests and JavaScript work; it recommends removing unused extensions and measuring performance on a real checkout, including on mobile. (shopify.dev)
If you want to survey your own customers, Zigpoll offers post-purchase page and email surveys. As of November 15, 2026, its Lite plan includes 50 responses per month; paid plans start at $39 monthly or $29 per month billed annually. (apps.shopify.com)
