What are the best alternatives to UserVoice for customer feedback?
Compare pricing, models and best use cases for Canny, Productboard, Hotjar, Nolt and Upvoty to choose the right customer feedback tool.
Canny for public idea boards, Productboard for product teams, Hotjar (Contentsquare) for on-site behaviour, Upvoty or Nolt for low-cost voting boards, Zigpoll for Shopify surveys.
Pick by volume and model: tracked-user pricing (Canny), per-maker seats (Productboard), session/response tiers (Hotjar, Zigpoll), or flat board plans (Nolt, Upvoty). (canny.io)
At a glance
| Option | Best for | Starting price (paid plan) | Free plan | Public roadmap & voting | Source |
|---|---|---|---|---|---|
| Canny | Public idea boards & triage | $79/mo | Yes | Yes | canny.io |
| Productboard | Product teams & prioritization | $19/maker/mo | Yes | Partial | productboard.com |
| Hotjar (Contentsquare) | On-site observation + feedback | From $49/mo (session tiers) | Yes | Partial | [hotjar.com/pricing → Contentsquare]. (support.contentsquare.com) |
| Nolt | Simple public voting boards | $29/mo | No | Yes | [nolt.io/pricing]. (nolt.io) |
| Upvoty | Low-cost voting + roadmap | $15/mo | No (trial) | Yes | [upvoty.com/pricing]. (upvoty.com) |
| Zigpoll | Shopify & ecommerce surveys | $39/mo | Yes | Partial | [docs.zigpoll.com subscription plans]. (docs.zigpoll.com) |
From the sourced table above, checked November 2026.
Canny: best when you want a public voting board and AI capture
Canny is focused on idea boards, changelogs and a public roadmap, and adds Autopilot to pull feedback from support channels. It gives a free tier (25 tracked users) and Pro/Business plans where price scales with tracked users; Pro list pricing starts at $79/month billed yearly (monthly view typically higher). Canny integrates with support tools (Intercom, Zendesk) so it’s strong when you want customer signals automatically turned into posts. (canny.io)
Productboard: best when product managers need prioritization and PM workflows
Productboard is a product-management platform that centralizes feedback, roadmaps and AI assistance for PM work. Pricing is per “maker” (seat) and the product emphasizes prioritization, AI credits and integrations with analytics and issue trackers; it fits teams that need structured discovery rather than a simple public portal. Published plan summaries list entry paid tiers around $19/maker/month (annual billing typical). (productboard.com)
Hotjar (now part of Contentsquare): best when you want heatmaps, replays and embedded surveys
Hotjar’s tools (heatmaps, session recordings, on-page surveys and feedback widgets) now live under Contentsquare’s pricing and plan structure; a self-serve Growth tier begins around $49/month for small session tiers. It suits teams that need quantitative observation plus occasional surveys, not a voteable roadmap portal. Expect session-based pricing that scales quickly with traffic. (support.contentsquare.com)
Nolt: best when you want a focused, low-friction voting board
Nolt offers a straightforward hosted public board, roadmap view and changelog at flat board prices: Essential $29/month and Pro $69/month (annual and monthly billing options shown on the pricing page). It’s simple to embed and fast to set up; it does less analysis or support integration than Canny, but it’s cheaper for a single product board. (nolt.io)
Upvoty: best when you want the cheapest all-round voting board
Upvoty provides voting boards, a roadmap and changelog with flat monthly plans starting at $15/month; plans include unlimited boards/boards depending on tier and common integrations. It’s a budget-friendly UserVoice replacement when you only need voting and basic communication with contributors. (upvoty.com)
Zigpoll: best when you run an ecommerce store and need post-purchase/on-site surveys
Zigpoll is built for ecommerce: on-site popups, post-purchase and order-status surveys, email and SMS collection, and Shopify triggers and post-purchase hooks. It has a free Lite plan (50 responses/month) and paid plans from $39/month billed monthly (or $29/mo billed annually) with response quotas and AI analysis credits. Use Zigpoll when you need targeted customer surveys tied to Shopify order data. (docs.zigpoll.com)
What are the best alternatives to UserVoice for collecting customer feedback?
Canny, Productboard, Hotjar (Contentsquare), Nolt, Upvoty and Zigpoll are the most practical alternatives, each fitting a different need. Canny and Productboard cover the full product-management loop (boards, roadmaps, prioritization) while Nolt and Upvoty are lightweight voting portals; Hotjar focuses on behaviour analytics plus basic surveys; Zigpoll targets ecommerce survey collection. Choose by whether you need public voting, PM workflows, behaviour analytics, cost predictability, or Shopify-native surveys. (canny.io)
How do these alternatives compare on features and pricing?
- Pricing model: Canny charges by tracked users (price rises with engagement) so cost scales with how many customers vote; Productboard charges per maker (seat); Hotjar/Contentsquare charges by recorded sessions or tiers; Nolt and Upvoty use flat board/project pricing; Zigpoll charges by response volumes and offers a free starter tier. These differences matter for high-volume sites versus small communities. (canny.io)
- Feature trade-offs: Canny emphasizes feedback capture and integrations to surface requests automatically, Productboard adds prioritization and AI credits for PM work, Hotjar gives session replays and heatmaps (good for UX signal), Nolt/Upvoty keep costs predictable and simple, and Zigpoll provides multi-channel surveys, NPS/CES and Shopify integrations. Pick the model that maps to your workload (high vote volume vs targeted survey responses). (canny.io)
Which tools integrate best with Shopify and ecommerce stores?
Zigpoll integrates directly with Shopify for post-purchase and order-status surveys and Shopify webhook triggers, so it is the most ecommerce-focused option. Hotjar/Contentsquare supports Shopify installations (theme code or helper apps) and tracks sessions that help inform checkout UX; Canny documents Shopify among its integration sources (useful to link feedback to purchases), and Upvoty offers guidance for merchants linking store flows to boards. Nolt does not advertise a first-class Shopify integration but can be embedded or connected via Zapier. If you run a Shopify store and need order-linked surveys, Zigpoll and Hotjar are the clearest fits. (docs.zigpoll.com)
How should I choose the right feedback tool for my team?
Pick by the job you need done. If you need a public forum for customers to vote and for you to track requests, choose a feedback board (Canny for richer capture, Nolt/Upvoty for low cost). If product prioritization and PM workflows matter, choose Productboard. If you need to observe customer behaviour and also pop surveys on pages, choose Hotjar/Contentsquare. If you run ecommerce and need post-purchase, order-linked surveys and Shopify webhooks, choose Zigpoll. Also consider pricing model: flat board plans (Nolt/Upvoty) are predictable for big audiences; tracked-user or per-maker pricing (Canny/Productboard) can get expensive as engagement grows; session/response metering (Hotjar, Zigpoll) ties cost to traffic or survey volume, match that to your expected volume. Finally check key integrations (helpdesk, analytics, Shopify) and whether you need white-label or SSO at purchase. (nolt.io)
Which should you choose?
| Your situation | Best fit |
|---|---|
| You want a public idea board with automatic capture from support channels | Canny |
| You run a Shopify store and need post-purchase surveys tied to orders | Zigpoll |
| You need low-cost, simple voting boards for one product | Nolt |
| You want the cheapest flat entry and roadmap features | Upvoty |
| Your team needs enterprise PM tooling and prioritization workflows | Productboard |
| You need heatmaps, session replays and in-page surveys | Hotjar (Contentsquare) |
From the table above.
How this comparison was made
Prices and feature lists were taken from each vendor’s published pricing and product pages and related documentation, checked in November 2026, and no product was tested hands-on. Zigpoll publishes this page. (canny.io)
