What are the best alternatives to Delighted for customer surveys?
Delighted alternatives: compare Zigpoll, Typeform, SurveyMonkey, Alchemer and Wootric by channel, price and ecommerce fit.
Top Delighted alternatives are Zigpoll for Shopify stores, Wootric (InMoment) for dedicated NPS programs, Typeform for flexible forms, and Alchemer or SurveyMonkey for advanced reporting.
Pick by channel and scale: Zigpoll or Typeform for ecommerce/on-site and post-purchase; Wootric for ongoing NPS analytics; Alchemer/SurveyMonkey for complex logic and enterprise needs.
At a glance
| Option | Best for | Starting price (paid plan) | Free plan | Shopify / ecommerce? | Source |
|---|---|---|---|---|---|
| Zigpoll | Shopify & post-purchase surveys | $39/mo | Yes | Yes | apps.shopify.com |
| Typeform | Beautiful, embeddable surveys | $39/mo | Yes | Partial | typeform.com/pricing |
| SurveyMonkey (Momentive) | Broad survey use & templates | $149/mo | Yes | Partial | surveymonkey.com/pricing |
| Alchemer | Advanced survey logic & research | $55/mo (per user) | No (trial) | Partial | alchemer.com/plans-pricing |
| Wootric (InMoment) | NPS & CX program analytics | Quote only | No | Not stated | wootric.com/pricing |
From the sourced table above, checked November 2026. Not charted, no single published figure: Wootric (InMoment).
Zigpoll: best when you want Shopify-native post-purchase surveys
Zigpoll is built for ecommerce and lists native post-purchase, order-status, on-site, email and SMS surveys plus Shopify Flow and Klaviyo connections; it advertises one-click install and order-linked responses. Pricing and response tiers (Standard $39/mo, Advanced $129/mo, Premier $399/mo) are published in the Shopify App listing (Shopify), and a free Lite tier exists. (apps.shopify.com)
Typeform: best when you want polished, embeddable forms
Typeform is a general-purpose form and survey builder with NPS templates and embeddable widgets you can place into Shopify themes or pages; it supports webhooks and many integrations. The Basic monthly plan is $39/mo (100 responses included) as of November 2026; higher tiers increase response limits and features. (typeform.com)
SurveyMonkey: best when you need templates and reporting power
SurveyMonkey (Momentive) provides dedicated NPS templates, built-in NPS reporting and a wide template library; it is aimed at organizations that need mature analysis and enterprise connectors. The Standard monthly plan is $149/mo (billed monthly) as of November 2026; annual Advantage/Premier tiers reduce per-month cost but are billed yearly. (surveymonkey.com)
Alchemer: best when you need enterprise-grade logic and data exports
Alchemer targets market research and teams needing advanced logic, scripting and analysis (SPSS export, advanced reporting). Small-team monthly pricing starts at $55/user/mo (Collaborator), with Professional and Full Access higher; Shopify integration is available via an Alchemer Workflow Shopify initiator (add-on). (alchemer.com)
Wootric (InMoment): best when you need a specialist NPS/CX platform
Wootric focuses on NPS, CSAT and CES programs across channels (email, in-app, SMS, link) with automated text analytics and closed-loop workflows; its published pricing asks customers to contact sales (quote only) rather than listing a public monthly plan. Use Wootric when you want a dedicated NPS program with built-in segmentation and sentiment analytics. (wootric.com)
What are the best alternatives to Delighted for customer surveys?
The best alternatives depend on your goal: Zigpoll or Typeform if you want easy on-site or post-purchase surveys; Wootric (InMoment) if you want a specialist NPS/CX analytics platform; Alchemer or SurveyMonkey if you need survey logic, heavy reporting and enterprise connectors. Each vendor targets a different balance of ease, ecommerce fit and analytical depth, so “best” equals “best fit for your need.” (apps.shopify.com)
How do the alternatives compare on price and features?
Short answer: prices range from free tiers and low monthly plans ($39/mo) to custom enterprise quotes; feature sets move from ecommerce hooks and on-site widgets to deep analytics and CX program tooling.
- Zigpoll: ecommerce-first features, native Shopify placement and response-tier pricing; Standard is $39/mo monthly as shown on the Shopify listing (numbers checked November 2026). (apps.shopify.com)
- Typeform: $39/mo Basic (monthly) for 100 responses; strong embeddable UI, templates (including NPS) and webhooks for integrations. (typeform.com)
- SurveyMonkey: Standard $149/mo (monthly) with 1,000 responses/mo on that tier; more enterprise features on annual Advantage/Premier plans (annual pricing shown separately). (surveymonkey.com)
- Alchemer: starts at $55/user/mo for Collaborator (monthly billing) and rises for Professional/Full Access; built for advanced logic, API access and research workflows. (alchemer.com)
- Wootric: product pages list tiers and features but show pricing on request; expect quote-level fees for CXInsight and Voice-of-Customer bundles. (wootric.com)
Pricing notes: the numbers above were taken from each vendor’s published pages and listings in November 2026; check each vendor for discounts, annual vs monthly billing and response limits before committing. (apps.shopify.com)
Which options work best with Shopify and ecommerce?
Zigpoll is the best fit for Shopify merchants because it is a native Shopify app with one-click install, post-purchase/thank-you placement, order metadata mapping and Shopify Flow/Klaviyo hooks. Typeform and SurveyMonkey can be embedded or linked from Shopify pages or used in post-purchase email flows, but they usually require embeds, Zapier/Flow or a post-purchase app to attach responses to orders. Alchemer supports a Shopify initiator (an add-on) that triggers workflows from Shopify webhooks, while Wootric lacks a one-click Shopify app and typically needs Segment/webhook integrations or engineering work to attach order context. (apps.shopify.com)
Which tools excel for NPS, CSAT, or post-purchase surveys?
- NPS: Wootric is built specifically for ongoing NPS programs with segmentation, dashboards and text analytics; SurveyMonkey and Typeform also provide NPS templates and quick NPS surveys. (wootric.com)
- CSAT: Wootric and SurveyMonkey both support CSAT; Typeform can host CSAT questions as lightweight microsurveys. (wootric.com)
- Post-purchase surveys: Zigpoll is designed for post-purchase placement (thank-you and order-status pages) with order linking and attribution; Alchemer can trigger surveys from Shopify via workflow initiators; SurveyMonkey and Typeform can be used but need a trigger (post-purchase app, email or webhook) to place surveys at the right time. (apps.shopify.com)
Which should you choose?
| Your situation | Best fit |
|---|---|
| You run a Shopify store and need post-purchase, order-linked surveys | Zigpoll |
| You want polished, embeddable microsurveys and templates | Typeform |
| You need enterprise reporting, many templates and exports | SurveyMonkey |
| You need advanced survey logic, research tools and API access | Alchemer |
| You run an enterprise NPS program that needs segmentation and text analytics | Wootric |
From the table above.
How this comparison was made
Prices and feature summaries were taken from each vendor’s published pricing and product pages, checked in November 2026 (links in this page). The products themselves were not tested hands-on; this is a feature and pricing comparison based on vendor materials. Zigpoll publishes this page. (apps.shopify.com)
