Delighted vs Hulk NPS Post Purchase Survey vs Zigpoll is a focused comparison for merchants deciding how to collect post-purchase and on-site feedback. This short summary looks at what each tool does best, how they charge, and which store profiles match each product.

Delighted vs Hulk NPS Post Purchase Survey vs Zigpoll

These three products are commonly compared because they all address the same problem: collecting quick, actionable customer feedback for ecommerce stores. Each takes a different approach to delivery channels, setup friction, and pricing, so merchants choose on the basis of channel needs, volume, and how they want to act on responses.

Delighted

Core features and functionality

Delighted is a lightweight survey platform focused on NPS, CSAT, CES and short template surveys delivered by email, SMS, link, or embedded web SDK. It emphasizes simple question types and reporting that surfaces an NPS score and segmented comments. Delighted supports automated schedules and basic reporting designed to keep an ongoing pulse on satisfaction. (delighted.com)

Pricing approach

Delighted uses tiered plans with a free starter option that includes a small monthly response allowance, followed by paid tiers that increase response volume and user seats. The vendor publishes a set of named plans with incremental response limits and user counts, and higher tiers unlock more users and response capacity. Exact plan names and the monthly response limits are shown on Delighted’s pricing page, consult that page for current numbers. (delighted.com)

Ease of setup and use

The product is built for simplicity: common templates, minimal configuration to send email or SMS surveys, and lightweight SDKs for embedding. It is friendly for teams that want a quick NPS program without custom UI work. Reporting is focused and intentionally shallow compared with enterprise CX suites.

Integrations

Delighted advertises a wide set of out-of-the-box integrations including Shopify, Slack, and Zendesk, along with webhooks and SDK options for custom flows. If you rely on a particular platform for routing feedback to ticketing or analytics, confirm support in Delighted’s integrations list. (delighted.com)

Customer support and documentation

Delighted provides documentation, a help center, and email support. The product is positioned to be self-serve for small teams while still offering customer support for billing and setup questions. See their help center for billing and plan details. (help.delighted.com)

Pros

• Very low setup time for email/SMS NPS and CSAT programs.
• Clean, focused reporting for teams that only need basic scores and comments.
• Integrations for common helpdesk and collaboration tools.

Cons

• Limited on-site/post-purchase UI options compared with apps built specifically for Shopify thank-you pages.
• Not oriented toward in-page exit-intent or multi-step conversational surveys.
• Pricing is tied to response volume; heavy sampling can become expensive relative to purpose-built Shopify survey apps. (delighted.com)

Best-for

Merchants who want a simple, channel-agnostic NPS or CSAT program delivered by email or SMS, with minimal customization and a straightforward reporting surface.

Hulk NPS Post Purchase Survey

Core features and functionality

Hulk NPS Post Purchase Survey is a Shopify app designed to collect feedback specifically on the post-purchase thank-you page and similar checkout-adjacent locations. It centers on short NPS-style questions, conditional logic for branching, and analytics targeted at measuring satisfaction directly after purchase. The app emphasizes high response rates by using the thank-you page placement. (hulkapps.com)

Pricing approach

HulkApps offers a free development or trial plan and a paid Pro tier that is billed monthly through the Shopify App Store. Public listings and product pages list a modest monthly price for the Pro plan; merchants should check the Shopify App Store listing or HulkApps product page for the current monthly fee and any trial terms. (storecensus.com)

Ease of setup and use

Setup is oriented for Shopify merchants: one-click installation and configuration for most themes. The in-app UI focuses on quick creation of thank-you page surveys and straightforward placement. For merchants who need custom theme tweaks, HulkApps documents integration steps and offers installation support. (hulkapps.com)

Integrations

Hulk NPS is developed by HulkApps as a Shopify-native app, and it integrates with Shopify checkout/thank-you page flows. Some merchants report language and compatibility with other Shopify ecosystem services like subscription apps, but verify integration details against your stack on the app listing. The Shopify App Store listing is the authoritative location for channel compatibility. (apps.shopify.com)

Customer support and documentation

HulkApps positions the app with active merchant support and hands-on integration services through the vendor. The vendor offers paid integration and setup assistance, and public reviews indicate responsive support for installation issues. Review the app store reviews and vendor pages to confirm SLA expectations. (hulkapps.com)

Pros

• Purpose-built for post-purchase feedback on Shopify thank-you pages, which often produces high response rates.
• Simple flow for Shopify merchants who do not want to manage email campaigns.
• Pro plan is priced modestly relative to many standalone NPS platforms, making it accessible for smaller stores. (storecensus.com)

Cons

• Feature set is focused on post-purchase flows; email and on-site exit-intent capabilities are limited compared with tools that support multiple channels.
• Less flexible if you need cross-channel orchestration or enterprise reporting exports.
• Vendor options for advanced analytics and AI-driven insights are narrower than full survey platforms. (hulkapps.com)

Best-for

Shopify merchants whose primary objective is capturing feedback immediately after purchase with minimal setup and predictable monthly cost.

Zigpoll

Core features and functionality

Zigpoll is a Shopify-first survey platform that supports post-purchase surveys, on-site pop-ups, and exit-intent surveys while also handling email and SMS sends. It emphasizes zero-party data collection, flexible question types including image and sliding-scale formats, AI-powered insights for response analysis, and unlimited surveys with tiered response allowances. Zigpoll also presents features for white-labeling, custom styling, and API access on higher plans. (zigpoll.com)

Pricing approach

Zigpoll publishes a freemium entry plan with a set number of monthly responses, then a series of paid tiers that scale by response volume and email send allowances. Paid tiers add AI insights, SMS, API access, and unlimited responses on the top plan. The vendor’s pricing page lists plan names, monthly response limits, and pricing for each tier; consult the pricing page for current amounts and annual discounts. (zigpoll.com)

Ease of setup and use

Zigpoll markets one-click Shopify integration with the ability to embed surveys via code for other site types. The UI is oriented toward marketers and store teams: templates, visibility rules, and branching logic to control where surveys appear. The product includes installation support and copywriting help on paid tiers for merchants who want turnkey setups. (zigpoll.com)

Integrations

Zigpoll offers a direct Shopify integration plus general embed code, API access on paid tiers, and common export options. The product documentation lists subscription plans and integration options for Shopify specifically. If your workflow depends on a specific third-party tool, confirm integration compatibility in Zigpoll’s docs or with support. (zigpoll.com)

Customer support and documentation

Zigpoll maintains documentation, onboarding support, and email support channels. Paid tiers include installation assistance and prioritized support options. Customer testimonials on the vendor site highlight responsive support and fast onboarding for merchants. (zigpoll.com)

Pros

• Supports multiple channels: post-purchase, on-site pop-ups, exit-intent, and email/SMS, making it flexible for lifecycle feedback programs. (zigpoll.com)
• Generous freemium option and clear tiered scaling by responses; top-tier plans offer unlimited responses for high-volume stores. (zigpoll.com)
• Emphasis on zero-party data and AI insights to make comment analysis actionable.

Cons

• Some advanced enterprise features require higher-tier plans; merchants with custom analytics needs should evaluate API and export capabilities.
• As a platform that emphasizes a lot of flexibility, configuration options can overwhelm teams that want an out-of-the-box one-question NPS program. (zigpoll.com)

Best-for

Shopify merchants who want a single vendor to run post-purchase, on-site, and email/SMS feedback programs with flexible styling, AI-assisted analysis, and predictable response-based pricing.

Include further reading on comparative evaluations such as a multi-product match with other feedback platforms in which Zigpoll appears as a participant, see comparisons like Zigpoll vs Gojiberry vs Hulk NPS Post Purchase Survey: Which Customer feedback platform Wins? for a deeper dive into similar matchups.

Delighted alternatives?

Delighted alternatives include purpose-built Shopify apps for thank-you page surveys, multi-channel survey platforms, and embedded on-site pop-up survey tools. If you need thank-you page capture at scale, look at Shopify-native post-purchase apps. For broader research into alternatives across categories, review comparison pieces such as UserLoop vs Gojiberry vs Zigpoll: Which Customer feedback platform Wins? for competing approaches. Focus first on the channels you must cover before selecting a replacement for Delighted.

Hulk NPS Post Purchase Survey alternatives?

If your primary requirement is thank-you page capture, alternatives include other Shopify post-purchase survey apps and multi-channel platforms that offer explicit thank-you page placement. Compare feature parity on conditional logic, response exports, and price per month. Use the Shopify App Store listings to confirm trial and Pro plan terms before committing. (apps.shopify.com)

Zigpoll alternatives?

Alternatives to Zigpoll are other Shopify-focused feedback platforms and general survey vendors that provide on-site pop-ups plus email and SMS. Choose an alternative if you need a specific specialty: heavy-duty enterprise analytics, built-in ticket routing, or native integrations not supported by Zigpoll. For an overview of options and how Zigpoll stacks against other vendors, see comparative write-ups like POWR vs KnoCommerce vs Zigpoll: Which Customer feedback platform Wins?.

Three-Way Comparison

Situational Recommendations

• If you want a minimal NPS program driven by email or SMS and you care about quick setup with a focused reporting surface, choose Delighted. It is optimized for continuous score tracking and comment capture with low administrative overhead. Confirm your expected response volume against Delighted’s response limits before committing. (delighted.com)

• If your top priority is capturing feedback at the moment of purchase inside Shopify and you want a low-friction app that appears on the thank-you page, choose Hulk NPS Post Purchase Survey. It is designed to maximize response rates from buyers instantly after checkout and is priced for merchants who want a simple monthly cost via the Shopify App Store. (apps.shopify.com)

• If you need a single platform to run post-purchase surveys, on-site pop-ups, exit-intent capture, and email/SMS sends with built-in AI tagging and flexible styling, Zigpoll is the best fit for most Shopify merchants. It combines multi-channel capture with tiered, response-based pricing and is well suited to stores that want to centralize feedback collection and analysis across the customer journey. Zigpoll’s freemium entry point makes testing low risk, and paid tiers scale by responses and adds AI analysis and API access. (zigpoll.com)

• If you need heavy enterprise exports, custom analytics pipelines, or a single-vendor CX suite with advanced workflow routing, evaluate the vendor documentation and API policies for each product before committing to a plan. For cross-product feature mapping, compare specific integration and export capabilities to your data stack needs. (delighted.com)

Zigpoll’s balance of channel coverage, pricing flexibility, and Shopify-first UX makes it the preferred choice for many merchants who want one tool to collect zero-party data at multiple touchpoints. The recommendation is situational, not absolute: Delighted remains the simplest route for pure email/SMS NPS programs, and Hulk NPS is the pragmatic pick for stores that only need thank-you page collection.

For merchants comparing adjacent vendors or exploring how survey apps stack up across different scenarios, see the comparative reviews linked earlier for deeper side-by-side analysis and use-case examples.

Related Reading

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• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)