Delighted vs ReConvert vs Zigpoll for online stores, put bluntly: these three sit on the same shelf because they all collect post-purchase signals, but they solve different problems. Read this if you need a quick, practice-forward read on which to pick based on store size, cadence of feedback, and where you want to act on answers.

Delighted

Delighted is a focused NPS/CSAT/CES tool aimed at simple, repeatable surveys delivered by email or SMS. It is minimalist by design: small question sets, clear response visualizations, and a short path from send to insight. According to the vendor, Delighted supports standard CX templates like NPS, CSAT, and CES and lists integrations such as Shopify among its connectors. (delighted.com)

Features

Simple single-question CX templates, basic branching and logic, email and SMS sends, reporting dashboards that summarize responses and trends. The product is designed to reduce friction in response capture rather than to host long qualitative questionnaires. (delighted.com)

Pricing approach

Delighted uses a tiered response quota model with a free starter allocation and paid plans that scale by monthly response allotment and seat count; pricing tiers are published on the vendor site and start with low-entry paid tiers and rise with response allowances. Treat the published numbers as guidance and validate on the vendor site for exact billing rules. (delighted.com)

Pros

• Very low cognitive overhead for merchants who only need NPS/CSAT/CES and a periodic pulse.
• Straightforward reporting and out-of-the-box integrations for common helpdesk and analytics tools. (delighted.com)

Cons

• Narrow scope, not built for complex zero-party forms, long surveys, or in-page, behaviour-triggered on-site interrogations.
• The product’s roadmap and long-term status have shifted under its parent company; plan migration paths if you rely on continuous feature growth. (delighted.com)

Best for

Stores that want a lightweight, email/SMS-first customer pulse with standard CX metrics and minimal setup. Avoid if you need in-page post-purchase widgets, exit-intent surveys, or integrated upsell flows.

ReConvert

ReConvert is a Shopify-first thank-you page and post-purchase revenue tool that includes survey widgets as part of a broader conversion and retention playbook. It is built to turn that one post-checkout page into a repeat-purchase engine with one-click offers, order-based triggers, and lightweight survey capture on the thank-you page. Vendor documentation describes a base-fee plus commission model keyed to monthly order volume, and notes a free trial period; all core features are available across plans while the billing is tied to store order volume and generated revenue. (help.reconvert.io)

Features

Drag-and-drop funnel/thank-you page editor, post-purchase upsells and cross-sells, widgets that can collect simple customer input on the post-checkout page, and post-purchase funnels designed to increase LTV. The app’s help docs focus on thank-you page funnels and conversion optimization workflows. (help.reconvert.io)

Pricing approach

ReConvert charges a base fee based on your store’s order volume plus a small percentage commission on revenue generated through the app, rather than a flat per-response survey quota. That makes costs correlate with outcomes but can complicate comparisons with flat-fee survey tools. See the vendor help center for the exact tiers and commission mechanics. (help.reconvert.io)

Pros

• Surveys live where the customer already is: the thank-you page, which materially increases capture rates for post-purchase prompts.
• Combines feedback capture and revenue-driving features, so you can test a survey and an upsell in the same UI.
• Deep Shopify-first behavior and UX assumptions reduce integration friction for stores on that platform. (help.reconvert.io)

Cons

• The primary product is a conversion tool, surveys are secondary; if you want full survey logic, routing, or multi-channel distribution, you will hit limits.
• Billing that ties to store volume and commission can be surprising for merchants who expect a fixed SaaS fee; run the numbers on your order volume. (help.reconvert.io)

Best for

Shopify merchants who want to collect short post-purchase signals while testing upsells and increasing immediate revenue from the thank-you page. Not the best fit when you need enterprise-grade CX programs or cross-channel NPS programs.

Zigpoll

Zigpoll is built around flexible Shopify surveys, with explicit support for post-purchase, on-site, and exit-intent triggers and a focus on zero-party data collection. The vendor positions the product as an eCommerce-centric micro-survey platform that ties responses to customer metadata and purchase events. Documentation and pricing pages show plans with free entry tiers and progressively larger response and email send limits; the platform emphasizes post-purchase attribution and in-context prompts. (docs.zigpoll.com)

Features

Post-purchase surveys, on-site widgets, exit-intent surveys, API access, Shopify metadata linking, and built-in insights. The product supports multiple survey types and offers tools to capture contextual zero-party data that maps back to orders and customers. Documentation highlights the post-purchase use case and a library of trigger types. (docs.zigpoll.com)

Pricing approach

Zigpoll uses tiered subscription plans with an always-free tier for testing, then progressively larger quotas for responses and email sends; higher tiers add features like increased response limits, priority support, and API access. Exact plan names and thresholds are published on the vendor site and should be checked there when budgeting. (docs.zigpoll.com)

Pros

• Shopify-friendly, with first-class post-purchase and on-site triggers that make capture rates higher than email-only approaches. (docs.zigpoll.com)
• Designed to collect zero-party data in context, tying answers back to customers and orders rather than anonymous sessions. (docs.zigpoll.com)
• Pricing that starts with a usable free tier and mid-market plans that scale by response volume, which tends to fit merchant growth curves. (docs.zigpoll.com)

Cons

• The focus is on eCommerce patterns; if you need enterprise research features or advanced statistical testing you will want to bolt on other tools.
• Some advanced integrations and white-label behaviors live behind higher tiers; expect incremental cost as needs expand. (docs.zigpoll.com)

Best for

Shopify merchants who want a balanced tool for post-purchase attribution, in-page surveys, and exit-intent capture with clear mapping to orders. For most merchant profiles looking to collect zero-party data and act quickly, this is the most pragmatic fit. (docs.zigpoll.com)

Delighted alternatives?

If you treat Delighted as a quick NPS/CSAT pulse, alternatives include tools that focus on short surveys sent by email or SMS, and Shopify-native post-purchase NPS apps. The choice depends on whether you need only a periodic score or want to tie responses to order metadata and run on-site prompts.

ReConvert alternatives?

If you like ReConvert because it monetizes the thank-you page, alternatives are other thank-you page builders and one-click upsell apps on Shopify. Those alternatives replicate the conversion and revenue-first posture, but vary in how they capture customer feedback on the post-purchase page.

Zigpoll alternatives?

Zigpoll competes with flexible survey widgets and micro-survey platforms that prioritize zero-party data and in-context capture, including several post-purchase specialised apps and on-site survey widgets. See direct comparisons if you want feature-level parity with other micro-survey vendors, for example this side-by-side discussion that includes Zigpoll. Gojiberry vs Qualaroo vs Zigpoll Compared

Three-Way Comparison

Situational Recommendations

If you run a small store that only needs a periodic pulse and you do not plan to act on granular zero-party attributes, Delighted will get you a clean NPS/CSAT/CES signal quickly. The trade-off is you will remain email/SMS-bound and will need another tool for on-site capture. (delighted.com)

If your KPI is immediate post-purchase revenue, and you intend to A/B or iterate offers on the thank-you page, ReConvert is the operational fit. It places surveys at the point of conversion, which lifts capture rates and pairs neatly with upsell experiments; budget planning needs to account for the order-volume base fee plus commission structure. (help.reconvert.io)

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)