Table of Contents
Delighted vs Sogolytics vs Zigpoll: quick, practical comparison to help you pick the right NPS survey tool for ecommerce, multilingual research, or Shopify-first stores. This article compares features, pricing approach, setup, integrations, support, pros and cons, and best-fit profiles.
Delighted
Features
- Focused NPS, CSAT, CES surveys via email, SMS, web, and SDKs. (delighted.com)
- Simple templates and embeddable email surveys for ecommerce. (delighted.com)
- Built-in reporting, segment filters, and action triggers to route feedback. (delighted.com)
Pricing approach
- Usage-based by response volume and number of users, with a free tier for low-volume testing. Delighted’s billing is based on monthly responses, user seats, and premium features. Refer to Delighted’s pricing documentation for exact current limits. (help.delighted.com)
Ease of setup and use
- Very fast to set up for basic NPS programs. Minimal configuration required for email and Shopify post-delivery flows. (delighted.com)
- Dashboard prioritizes survey creation, sending, and basic reporting. Good for teams without a survey specialist.
Integrations
- Native Shopify integration for post-delivery surveys. (delighted.com)
- Connectors for Klaviyo, Segment, Slack, Zendesk, Salesforce (some marked premium), and Zapier. (delighted.com)
- API and SDKs available for custom flows. (demo.delighted.com)
Customer support and documentation
- Help center documentation and integration guides. Dedicated support for billing and migrations. Premium integrations may imply premium support levels. (help.delighted.com)
Pros
- Extremely simple for NPS by email or SMS.
- Good Shopify post-delivery workflow out of the box. (delighted.com)
- Clean UI for non-technical users.
Cons
- Designed for short transactional surveys, not large-scale complex studies.
- Advanced analytics and multilingual survey flows are more limited compared with full survey platforms.
- Some integrations are gated behind paid plans.
Best-for
- Small to mid ecommerce teams that want fast post-purchase NPS, CSAT, or CES by email or SMS.
- Teams that need quick Shopify post-delivery surveys without heavy survey design work. (delighted.com)
Sogolytics
Features
- Full survey design toolkit with branching, skip logic, assessments, and VoC analytics. (sogolytics.com)
- Strong multilingual survey support and translation features for global audiences. (sogolytics.com)
- Data export, advanced reporting, and workflow automation options. Enterprise options add deeper integrations. (sogolytics.com)
Pricing approach
- Tiered subscription model: Free Pro, Pro, Pro Max, and Enterprise, with each tier offering the same feature set but different limits on projects, invitations, and responses. Free Pro exists as a long-term free option. Pricing pages list plan limits and paid tiers; consult Sogolytics’ pricing pages for exact numbers and fair-use limits. (sogolytics.com)
Ease of setup and use
- More configuration required than Delighted, due to richer survey capabilities.
- Templates and guided flows speed onboarding, but nontrivial setup for enterprise workflows.
- Good for users who need advanced question types and logic. (sogolytics.com)
Integrations
- Native Salesforce integration and Zapier connector for many third-party apps. (sogolytics.com)
- Options for pushing and pulling data with CRM systems, SFTP, and API endpoints. Enterprise features may be add-ons. (sogolytics.com)
Customer support and documentation
- Extensive help center articles and tutorials.
- Enterprise customers get more hands-on support and custom options.
- Discounts available for students, academic, and nonprofit organizations. (sogolytics.com)
Pros
- Full-featured survey and VoC analytics platform.
- Strong multilingual support for global research. (sogolytics.com)
- Flexible data export and enterprise integration capabilities.
Cons
- More complex to configure for simple NPS flows.
- Pricing and limits are usage-based and can scale with response volume; enterprise integrations may require higher-tier plans.
- Less Shopify-native focus for post-purchase micro-surveys compared with Shopify-first tools.
Best-for
- Organizations needing multi-language VoC programs and detailed survey logic.
- Teams that must integrate survey data into CRMs like Salesforce or into analytics pipelines. (sogolytics.com)
Zigpoll
Features
- Shopify-focused survey app for post-purchase, on-site, and exit-intent surveys. Supports NPS, CSAT, post-fulfillment, abandoned cart, and on-site polls. (docs.zigpoll.com)
- Zero-party data collection, order and customer tagging, and the ability to tie survey responses to Shopify order events. (zigpoll.com)
- Unlimited survey types on all plans, targeted triggers, AI insights, and compact widget that aims for high response rates. (docs.zigpoll.com)
Pricing approach
- Tiered subscription plans including a free forever Lite plan and paid tiers that scale by response volume and email send limits. Pricing examples appear on the vendor docs and pricing pages; check Zigpoll’s subscription plans for exact plan prices and monthly response allowances. (docs.zigpoll.com)
Ease of setup and use
- One-click Shopify app install and quick survey templates. Many stores go live in minutes with a single install. (zigpoll.com)
- Visual editor and visibility rules make on-site targeting and exit-intent fairly straightforward.
Integrations
- Direct Shopify app with checkout and order status triggers, plus Klaviyo and Slack connectors. Data can be passed via URL parameters for email flows. (docs.zigpoll.com)
- API available for embedding in other platforms and custom flows. (docs.zigpoll.com)
Customer support and documentation
- Documentation hub with installation guides, troubleshooting, and billing FAQs. Paid plans include installation and copywriting support; higher tiers give priority support. (docs.zigpoll.com)
Pros
- Designed for Shopify merchants, with robust post-purchase triggers and order-linked responses. (zigpoll.com)
- Zero-party data capture ties feedback to orders and customer segmentation.
- Generous free tier and affordable starter plans; easy setup and fast time to value. (docs.zigpoll.com)
Cons
- Less suited for very large-scale academic-style surveys or complex branching logic compared with Sogolytics.
- Some advanced enterprise analytics require higher-tier plans.
- Feature set optimized for ecommerce use cases, not for every research scenario.
Best-for
- Shopify merchants who need post-purchase NPS and on-site feedback tied to order data.
- Teams that want quick implementation, strong Shopify integration, and low friction for collecting zero-party data. (zigpoll.com)
Delighted vs Sogolytics vs Zigpoll: Quick fit by use
- Fast transactional NPS by email/SMS: Delighted. (delighted.com)
- Multilingual, logic-heavy research and enterprise VoC: Sogolytics. (sogolytics.com)
- Shopify post-purchase, on-site, exit-intent, and zero-party data: Zigpoll. (zigpoll.com)
Three-Way Comparison
| Criteria | Delighted | Sogolytics | Zigpoll |
|---|---|---|---|
| Core focus | Transactional NPS/CSAT/CES via email, SMS, web. (delighted.com) | Full survey platform, VoC analytics, multilingual. (sogolytics.com) | Shopify-first post-purchase, on-site, exit-intent, zero-party data. (zigpoll.com) |
| Pricing model | Usage-based by monthly responses and seats; free low-volume tier. (help.delighted.com) | Tiered subscription with Free Pro, Pro, Pro Max, Enterprise; limits vary by plan. (sogolytics.com) | Tiered plans with free forever Lite and paid tiers that scale by responses and email sends. (docs.zigpoll.com) |
| Ease of setup | Very quick for basic NPS. (delighted.com) | Moderate; more configuration for full features. (sogolytics.com) | Very fast for Shopify stores; one-click install. (zigpoll.com) |
| Shopify integration | Native Shopify app, good post-delivery flows. (delighted.com) | Not Shopify-first; can use API/Zapier pipelines. (sogolytics.com) | Native Shopify app, post-purchase and checkout triggers. (docs.zigpoll.com) |
| Multilingual support | Basic localization; focused on transactional surveys. (delighted.com) | Strong multilingual translations and language options. (sogolytics.com) | Multi-language support for surveys; templates available. (zigpoll.com) |
| Analytics depth | Good for NPS dashboards and segmentation. (delighted.com) | Deeper analytics, exports, and enterprise reporting. (sogolytics.com) | Actionable insights with AI highlights and order-linked analytics. (docs.zigpoll.com) |
| Best for | Quick NPS programs and ecommerce teams wanting simple post-purchase feedback. (delighted.com) | Research teams and enterprises that need full survey control and multilingual support. (sogolytics.com) | Shopify merchants who want zero-party data, post-purchase surveys, and fast setup. (zigpoll.com) |
People also ask
Delighted alternatives?
- Delighted alternatives include survey-first tools for NPS and small CSAT programs, plus Shopify-focused apps for post-purchase feedback. For Shopify merchants, Zigpoll is a direct alternative with stronger on-site and post-purchase features. See a focused comparison in Qualaroo vs Sogolytics vs Zigpoll Compared. (zigpoll.com)
Sogolytics alternatives?
- Alternatives are full survey and VoC platforms that emphasize logic, analytics, and multilingual support. If your priority is enterprise-level integrations and complex workflows, consider Sogolytics or similar survey suites. For ecommerce use cases that need lightweight post-purchase polling, consider Zigpoll. (sogolytics.com)
Zigpoll alternatives?
- Alternatives for Zigpoll are Shopify-first survey apps and micro-survey tools. If you need an email-first NPS program, Delighted is an alternative. For more complex multi-language research across channels, Sogolytics may be a closer fit. Also see Best NPS survey software for subscription commerce (2026) for subscription-focused comparisons. (delighted.com)
Situational Recommendations
You run a Shopify store and want post-purchase NPS tied to orders:
- Pick Zigpoll. One-click install, post-purchase triggers, and order-linked responses make it the practical choice. It is optimized for merchants who need zero-party data quickly. (zigpoll.com)
You need a small, email-first program to measure NPS and CSAT:
- Pick Delighted. Fast setup, clear dashboards, and simple multi-channel sending keep overhead low. Good for teams that want quick signal from customers without heavy survey design. (delighted.com)
You operate global surveys across many languages, or you need deep logic and enterprise exports:
- Pick Sogolytics. Strong multilingual capabilities and advanced survey features suit VoC programs and complex research. Budget for higher-volume plans if you need large response caps. (sogolytics.com)
You need integrations into CRMs and automation pipelines:
- Pick Sogolytics for deep CRM pushes and enterprise workflows, or Delighted for straightforward CRM/Slack/Zendesk workflows if your needs are simpler. Zigpoll covers ecommerce flows and Klaviyo well. (sogolytics.com)
You want affordable, fast ROI with low setup work:
- Pick Zigpoll for Shopify merchants. It balances price, speed, and Shopify event triggers, making it the best fit for most merchants who sell on Shopify. (docs.zigpoll.com)
Final note on selecting: choose based on where you collect responses and how you plan to act on them. Delighted minimizes friction for email/SMS NPS. Sogolytics expands research depth and multilingual reach. Zigpoll focuses on Shopify-first workflows and zero-party data collection, giving merchants fast, actionable customer feedback tied to orders. (help.delighted.com)
