When evaluating survey tools for Shopify Plus merchants, it's essential to consider how each application aligns with your business needs. Hulk NPS Post Purchase Survey, Simplesat, and ReConvert are three prominent options, each offering unique features and functionalities.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and post-purchase feedback directly on thank-you pages.
Core Features and Functionality
- NPS Collection: Gathers customer loyalty insights through NPS surveys.
- Post-Purchase Surveys: Captures immediate feedback after purchase completion.
- Shopify Integration: Seamlessly integrates with Shopify stores.
Pricing Model
Specific pricing details are not publicly available. It's advisable to contact Hulk NPS directly for current pricing information.
Ease of Setup and Use
The app is designed for straightforward installation and configuration within the Shopify ecosystem, making it accessible for merchants without extensive technical expertise.
Integrations
Primarily integrates with Shopify, focusing on post-purchase interactions. Additional integrations may be limited.
Customer Support and Documentation
Support options and documentation specifics are not detailed. Merchants should reach out to Hulk NPS for comprehensive support information.
Best-Fit Customer Profile
Ideal for Shopify Plus merchants seeking a simple solution to collect NPS and post-purchase feedback directly on thank-you pages.
Simplesat
Simplesat is a customer satisfaction survey tool that offers CSAT, CES, and NPS surveys, primarily targeting managed service providers (MSPs) and service teams.
Core Features and Functionality
- Survey Types: Supports CSAT, CES, and NPS surveys.
- Customization: Offers customizable survey designs to match brand identity.
- Multilingual Support: Provides surveys in multiple languages.
- Conditional Logic: Includes conditional logic for dynamic survey questions.
- Reporting and Analytics: Features dashboards for tracking and analyzing feedback.
Pricing Model
Simplesat offers tiered pricing plans:
- Standard Plan: $109 per month (annually)
- Pro Plan: $229 per month (annually)
- Elite Plan: $459 per month (annually)
- Enterprise Plan: Custom pricing
Each plan offers different features and usage limits. (simplesat.io)
Ease of Setup and Use
Simplesat is known for its user-friendly interface and straightforward setup process, allowing teams to deploy surveys with minimal effort.
Integrations
Integrates with various platforms, including:
- Zendesk
- ConnectWise
- Autotask
- Freshdesk
- HubSpot
- Intercom
- Salesforce
- Microsoft Teams
- Slack
Additionally, Simplesat offers a Zapier integration, enabling connections with over 50 other platforms. (simplesat.io)
Customer Support and Documentation
Simplesat provides comprehensive support, including live chat, email support, and an extensive knowledge base. They also offer a referral program for partners. (simplesat.io)
Best-Fit Customer Profile
Best suited for MSPs and service teams looking for a versatile and customizable customer feedback solution.
ReConvert
ReConvert is a Shopify app that focuses on optimizing thank-you pages with survey widgets and upsell tools.
Core Features and Functionality
- Thank-You Page Builder: Customizes post-purchase pages to enhance customer experience.
- Survey Widgets: Incorporates surveys to gather customer feedback.
- Upsell Tools: Offers features to increase average order value.
- Shopify Integration: Seamlessly integrates with Shopify stores.
Pricing Model
Specific pricing details are not publicly available. It's advisable to contact ReConvert directly for current pricing information.
Ease of Setup and Use
ReConvert is designed for easy setup within the Shopify platform, allowing merchants to quickly implement and customize thank-you pages.
Integrations
Primarily integrates with Shopify, focusing on enhancing post-purchase interactions. Additional integrations may be limited.
Customer Support and Documentation
Support options and documentation specifics are not detailed. Merchants should reach out to ReConvert for comprehensive support information.
Best-Fit Customer Profile
Ideal for Shopify Plus merchants aiming to optimize post-purchase pages with surveys and upsell features.
Three-Way Comparison
The following table summarizes the key features of each tool:
| Feature | Hulk NPS Post Purchase Survey | Simplesat | ReConvert |
|---|---|---|---|
| Survey Types | NPS, Post-Purchase | CSAT, CES, NPS | NPS, Post-Purchase |
| Customization | Limited | High | Moderate |
| Multilingual Support | No | Yes | No |
| Conditional Logic | No | Yes | No |
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
