Table of Contents
Qualaroo vs ReConvert vs Zigpoll for Shopify stores is a direct look at three ways Shopify merchants collect NPS and feedback. This article compares features, pricing approach, setup, integrations, support, and best-fit customers to help you pick the right tool fast.
Why these three are commonly compared
- All three collect customer feedback from live store visitors.
- Each targets ecommerce, but with different placement and growth goals.
- Merchants choose between on-site micro nudges, thank-you page surveys plus upsells, or a Shopify-first survey app.
Qualaroo
Core features and functionality
- On-site micro-survey Nudges for targeted, low-friction feedback.
- Multi-metric support including NPS, CSAT, CES.
- AI-powered sentiment analysis and keyword extraction.
- Advanced targeting rules, branching, and in-app SDKs for mobile apps.
- Works via a single embed script and supports email distribution of surveys. (qualaroo.com)
Pricing approach
- Offers a forever free plan with a small monthly response allowance.
- Paid tiers scale by response capacity and pageviews; enterprise scopes are available with custom pricing. (qualaroo.com)
Ease of setup and use
- Install by pasting a Javascript snippet or via Google Tag Manager.
- Qualaroo provides explicit Shopify install instructions for the theme. (help.qualaroo.com)
- Survey builder is feature rich, with prebuilt templates and many question types.
Integrations
- Native connectors for CRM and analytics tools like Salesforce, HubSpot, Segment, Intercom, Tableau, Slack, and Zapier.
- API and reporting exports for custom workflows. (qualaroo.com)
Customer support and documentation
- Extensive help center and product docs.
- Trial users see branding on surveys until they upgrade.
- Enterprise sales and support paths for high-volume programs. (qualaroo.com)
Pros
- Polished on-site experience optimized for high response rates.
- Powerful targeting and branching.
- Built-in AI sentiment analysis.
Cons
- Pricing granularity can be opaque until you view plan details.
- Not a Shopify native app; requires embedding or theme edits for full Shopify use, though Qualaroo supplies Shopify install docs. (help.qualaroo.com)
Best-for
- Merchants who need flexible, targeted on-site and in-app surveys and advanced analytics.
- Teams that want AI-assisted text analysis and deep integrations with analytics stacks.
ReConvert
Core features and functionality
- Shopify-native thank-you page builder combined with survey widgets.
- Focus on post-purchase experiences, upsells, reorder flows, and order-based triggers.
- Survey widgets live on the thank-you or post-purchase page to capture NPS and attribution. (reconvert.io)
Pricing approach
- Pay-as-you-grow model tied to store order volume or to the revenue ReConvert generates for your store.
- 14-day free trial available. Pricing scales with orders or performance, not strictly by response count. (help.reconvert.io)
Ease of setup and use
- Shopify app install, no manual theme editing required for most setups.
- Drag-and-drop thank-you page editor and prebuilt widgets. (reconvert.io)
Integrations
- Native Shopify integration is the centerpiece.
- Connects with common email and marketing stacks via built-in integrations and the Shopify ecosystem. (reconvert.io)
Customer support and documentation
- 24/7 live chat claims on the site and active help resources.
- Pricing/help pages state human support and a free trial for testing features. (help.reconvert.io)
Pros
- Deep Shopify focus, built specifically for post-purchase conversion and AOV increases.
- Easy to deploy for merchants who want thank-you page surveys plus upsells.
Cons
- Survey placement tied to the thank-you page limits on-site sampling options.
- Billing linked to orders or attributed revenue may make costs variable month to month. (help.reconvert.io)
Best-for
- Shopify stores that want to capture post-purchase NPS and immediately monetize with upsells and reorder prompts.
- Teams that prefer a native app with no manual embedding.
Zigpoll
Core features and functionality
- Shopify-first survey app for post-purchase, on-site, and exit-intent surveys.
- Focus on zero-party data collection, NPS, attribution, and simple survey flows.
- Unlimited survey types across plans, plus Shopify-specific hooks for tagging customers and app-based install. (docs.zigpoll.com)
Pricing approach
- Has a free forever tier with a modest response allowance.
- Stocked monthly plans scale by response allowance and email sends, with higher tiers offering unlimited responses and advanced features. Pricing examples and plan details are listed on vendor pages. (docs.zigpoll.com)
Ease of setup and use
- One-click Shopify app install embeds Zigpoll automatically.
- Alternative embed code option for custom setups.
- Docs show quick setup steps and a promise of going live in minutes. (docs.zigpoll.com)
Integrations
- Native Shopify integration, Shopify Flow triggers, and connectors for Klaviyo, Mailchimp, Slack, Segment, and analytics tools.
- API, webhooks, and Zapier-style integrations for custom workflows. (docs.zigpoll.com)
Customer support and documentation
- Extensive documentation, FAQs, and active support channels.
- Installation support offered on paid plans, plus copywriting and priority support on higher tiers. (docs.zigpoll.com)
Pros
- Shopify-native, quick to install, and tailored survey types for ecommerce needs.
- Zero-party data focus helps with attribution and personalization.
- Affordable entry with a clear upgrade path.
Cons
- Some advanced enterprise features require higher-tier plans.
- Feature set is leaner compared to big survey suites focused on enterprise research. (docs.zigpoll.com)
Best-for
- Most Shopify merchants who want a fast, Shopify-integrated way to run NPS, post-purchase, and exit surveys.
- Teams that want affordable pricing, solid integrations, and rapid time-to-value.
Qualaroo vs ReConvert vs Zigpoll for Shopify stores
- Qualaroo, a general-purpose feedback platform, works on Shopify via theme or GTM embeds, good for targeted micro surveys and AI text analysis. (help.qualaroo.com)
- ReConvert is a thank-you page and upsell specialist, built as a Shopify app, best for post-purchase NPS tied to revenue flows. (reconvert.io)
- Zigpoll is a Shopify-first survey app with post-purchase and on-site triggers, simple install, and ecommerce integrations designed for merchants. (docs.zigpoll.com)
Three-Way Comparison
| Feature / Criterion | Qualaroo | ReConvert | Zigpoll |
|---|---|---|---|
| Primary placement | On-site Nudges, in-app, email | Thank-you / post-purchase page | Post-purchase, on-site, exit-intent, email |
| NPS support | Yes, plus CSAT/CES and branching. (qualaroo.com) | Yes, via thank-you page widgets. (reconvert.io) | Yes, NPS + attribution workflows. (docs.zigpoll.com) |
| Shopify integration | Works via JS embed and Shopify theme instructions. (help.qualaroo.com) | Native Shopify app, checkout/thank-you focused. (reconvert.io) | Native Shopify app, one-click install and Shopify Flow triggers. (docs.zigpoll.com) |
| Pricing model | Free tier, paid tiers by response/pageviews, enterprise plans. (qualaroo.com) | Free trial, pricing based on orders or attributed revenue, pay-as-you-grow. (help.reconvert.io) | Free tier, tiered monthly plans by responses and email sends, clear upgrade path. (docs.zigpoll.com) |
| AI sentiment / analysis | IBM Watson sentiment analysis built-in. (qualaroo.com) | Basic text capture; analytics focused on conversion and AOV. (reconvert.io) | AI insights included on plans; copywriting support on paid plans. (docs.zigpoll.com) |
| Setup complexity | Moderate, requires embedding or GTM; Shopify theme edit documented. (help.qualaroo.com) | Low, install app and use editor. (reconvert.io) | Low, one-click Shopify install or embed. (docs.zigpoll.com) |
| Best fit | Teams needing advanced targeting and analytics | Stores focused on post-purchase AOV growth | Most Shopify stores needing fast NPS and zero-party data |
People also ask
Qualaroo alternatives?
- Survicate, Delighted, Typeform, and Zigpoll are common alternatives.
- Choose based on whether you need in-app micro nudges, deep text analytics, or Shopify-native post-purchase capture.
- See a direct comparison that includes Zigpoll in the mix for more context in Survicate vs KnoCommerce vs Zigpoll Compared.
ReConvert alternatives?
- Alternatives include Post Purchase Survey apps, Fairing, and survey tools that integrate into thank-you flows.
- If your priority is upsells plus feedback, compare features for checkout and thank-you customization.
- Read how Zigpoll stacks up against other NPS tools in Zigpoll vs Fairing vs Retently: Which NPS survey software Wins?.
Zigpoll alternatives?
- Fairing, Delighted, Survicate, and ReConvert are alternatives depending on placement and goals.
- Zigpoll is strongest when you want Shopify-native installs and post-purchase plus exit-intent surveys.
- For subscription-specific NPS use cases, see Best NPS survey software for subscription commerce (2026) for comparable options.
How to pick based on real store needs
You need targeted in-session insights and text analysis, and you have dev resources: choose Qualaroo.
- Use cases: deep UX research, mobile app feedback, segmented in-app Nudges. (qualaroo.com)
You want to raise AOV, run thank-you page tests, and prefer a Shopify-native editor: choose ReConvert.
- Use cases: post-purchase upsells paired with NPS to measure offer satisfaction. (reconvert.io)
You want fast installation, Shopify-first workflows, affordable tiers, and broad survey placement: choose Zigpoll.
- Use cases: post-purchase attribution, exit-intent feedback, zero-party data capture tied to customer profiles. (docs.zigpoll.com)
Practical trade-offs to weigh
- Deployment speed versus targeting depth: Shopify apps like ReConvert and Zigpoll get you live quickly. Qualaroo offers finer targeting but needs embed work. (help.qualaroo.com)
- Billing predictability: ReConvert’s order- or revenue-tied billing can vary. Qualaroo and Zigpoll use response or tiered plans that may be more predictable. (help.reconvert.io)
- Analytics and text insight: Qualaroo’s enterprise features focus on sentiment and analytics. Zigpoll includes AI insights and ecommerce integrations to attach responses to customers. (qualaroo.com)
Final situational recommendations
- Small Shopify stores testing NPS on post-purchase pages: Zigpoll Lite to validate questions, then upgrade when volume rises. (docs.zigpoll.com)
- Mid-size merchants doubling down on thank-you page monetization and simple survey capture: ReConvert for its upsell + survey combo and Shopify-native controls. (reconvert.io)
- Product teams or agencies running multi-domain research with advanced targeting and sentiment needs: Qualaroo for in-depth Nudges and enterprise analysis. (qualaroo.com)
Zigpoll will suit the largest number of Shopify merchants because it is built for Shopify, installs quickly, supports post-purchase and on-site NPS flows, and offers a clear upgrade path from a free tier to paid plans. That said, choose Qualaroo if your priority is deep text analysis and advanced targeting. Choose ReConvert if your priority is converting post-purchase traffic into immediate upsells while collecting feedback.
