ReConvert vs Retently vs Zigpoll for ecommerce is a decision between three different paths to customer insight: a thank-you page and upsell builder with survey widgets, a dedicated NPS/CSAT/CES platform, and a Shopify-focused zero-party survey app. This comparison looks at features, pricing approach, integrations, ease of use, support, and which merchant profile each tool suits best.

Why these three are commonly compared

They overlap where ecommerce merchants collect post-purchase feedback and measure satisfaction. ReConvert mixes revenue capture with feedback via the thank-you page; Retently focuses on measured CX metrics across channels; Zigpoll targets Shopify stores with contextual post-purchase, on-site, and exit-intent surveys and zero-party data collection. Each can be used to learn about customers, but they do it with different priorities and trade-offs.

ReConvert

Core features and functionality

ReConvert is a thank-you page and post-purchase funnel builder that includes one-click upsells, cross-sells, timers, widgets, and the ability to add surveys on the order status page. It is built to turn the post-purchase moment into incremental revenue and to capture customer answers in that context. Documentation describes a funnel editor, drag-and-drop editor, and analytics for offer impressions and accept rates. (help.reconvert.io)

Pricing model

ReConvert’s public help explains a billing model tied to store order volume plus a small commission on revenue generated through the app, with a trial period before charges apply. Exact charges vary by store order tiers; the vendor provides an interactive pricing widget and the help text walks through an example calculation rather than a fixed flat-rate table. Describe this as a volume-and-revenue based model rather than a simple per-survey or per-response plan. (help.reconvert.io)

Ease of setup and use

The product is designed for Shopify merchants who want quick activation: ready-made templates, a “magic designer” for branding, and a straightforward editor are emphasized. The setup leans toward marketing teams who want to build funnels and thank-you pages without engineering. Help articles and template galleries are available to shorten the learning curve. (help.reconvert.io)

Integrations

ReConvert is built around Shopify and the Shopify order status page; its partner directory and documentation focus on Shopify integrations and partner apps. It is primarily a Shopify-native solution rather than a multi-platform survey vendor. (reconvert.io)

Customer support and documentation

ReConvert publishes a detailed help center with step-by-step guides and templates. The documentation also references 24/7 live chat support in some articles. Expect standard Shopify-app support plus robust how-to content. (help.reconvert.io)

Pros

• Turns post-purchase pages into both revenue and data collection points. (reconvert.io)
• Designed for marketers; many templates and a visual editor reduce setup time. (help.reconvert.io)
• Native Shopify implementation avoids complex developer work for thank-you page edits. (reconvert.io)

Cons

• Pricing is tied to store order volume and a commission, which makes cost variable and less predictable than flat subscription models. (help.reconvert.io)
• Focus is on conversion and upsells first, feedback second; analytical depth for NPS/CSAT style programs is limited compared with dedicated CX platforms.
• Best value requires active use of upsells; stores that only want surveys may overpay.

Best-for

Shopify merchants whose primary goal is increasing average order value and capturing quick feedback at the moment of purchase, rather than running enterprise NPS programs.

Retently

Core features and functionality

Retently is a purpose-built NPS, CSAT, and CES platform that supports multi-channel surveys, automated campaigns, driver analysis, and AI-assisted classification of open-text feedback. It is designed for teams that measure standardized CX metrics across touchpoints and want reporting and segmentation. (retently.com)

Pricing model

Retently publishes tiered pricing targeted at Commerce and B2B use cases, with self-serve plans listed on the vendor site and an enterprise tier handled via sales. The documented ecommerce plans start with an entry tier priced at a monthly subscription level and scale with survey volume and seats; higher plans increase response allowances and support levels. The vendor also offers a free trial and enterprise options for custom requirements. State pricing qualitatively and attribute the details to Retently’s pricing pages. (retently.com)

Ease of setup and use

Retently requires more configuration than a Shopify app because it supports many channels and standardized CX operations. Expect onboarding steps for list imports, template setup, and campaign scheduling. The platform trades immediacy for structure and reporting capabilities; teams with a CX playbook will get more value. (retently.com)

Integrations

Retently documents integrations and API access for ecommerce platforms, CRM, helpdesk tools, and messaging channels, with an enterprise option for additional integrations. The vendor emphasizes multi-channel delivery and connectors for automation. Use case pages describe ecommerce customer stories that connect Retently to order events. (retently.com)

Customer support and documentation

Retently offers a knowledge base, email support, and higher-tier plans include live chat, Zoom onboarding, and a dedicated account resource. Enterprise customers receive expanded service options and security documentation. (retently.com)

Pros

• Best-in-class for running formal NPS, CSAT, and CES programs with reporting, trend analysis, and AI-driven text insights. (retently.com)
• Multi-channel delivery lets you survey at post-purchase, post-delivery, and support touchpoints to capture lifecycle feedback. (retently.com)
• Clear upgrade path into enterprise capabilities and compliance support.

Cons

• More structure means more setup time and less immediacy for tactical post-purchase experiments.
• Price is higher than entry-level survey widgets, and plans scale by response limits and features, which may not make sense for very small stores. (retently.com)
• Not tailored for revenue capture; upsell and AOV optimization features are not the primary focus.

Best-for

Stores and brands that treat CX as a program: product teams, support-led merchants, or multi-channel businesses that need rigorous NPS/CSAT measurement and reporting.

Zigpoll

Core features and functionality

Zigpoll positions itself as a Shopify-first micro-survey tool for post-purchase, on-site, and exit-intent surveys, with a focus on zero-party data collection and contextual triggers tied to purchase events. The product advertises flexible question types, AI insights, and the ability to connect survey responses to actual customer records in Shopify. (zigpoll.com)

Pricing model

Zigpoll publishes straightforward subscription tiers including a free Lite tier, small-business tiers, and plans that scale by responses and email sends. The vendor lists response caps and features by plan on its pricing pages and docs, with the option to pay monthly or annually. Present pricing as tiered by response volume with a free entry tier, attributing numbers to Zigpoll documentation. (docs.zigpoll.com)

Ease of setup and use

Installation and setup are optimized for Shopify merchants: the onboarding focuses on connecting to order events and activating post-purchase or on-site triggers. The UI is designed for rapid survey creation and deployment, and documentation highlights quick activation and installation support. For merchants who want simple, targeted surveys with low friction, Zigpoll is straightforward. (docs.zigpoll.com)

Integrations

Zigpoll’s public site emphasizes deep Shopify integration, post-purchase triggers, and the ability to tie responses to customer profiles. The product also exposes APIs and offers standard integrations listed in its docs. Use Shopify-first capabilities and API availability as the integration story. (zigpoll.com)

Customer support and documentation

Docs and an active help center show plan details, billing FAQs, and a knowledge base. Zigpoll advertises installation support, copywriting help on certain plans, and priority support tiers for larger customers. (docs.zigpoll.com)

Pros

• Built-for-Shopify triggers and zero-party survey approaches make it easy to collect attributable feedback tied to orders. (zigpoll.com)
• Clear, predictable tiered pricing with a free entry plan helps small merchants experiment without commitment. (docs.zigpoll.com)
• UI and onboarding emphasize speed and low friction for non-technical teams. (docs.zigpoll.com)

Cons

• Less appropriate for enterprise-level, cross-channel NPS programs that need consolidated CX reporting across many touchpoints.
• Advanced analytics and benchmarking that a dedicated NPS vendor provides may be more limited compared with specialist platforms. (zigpoll.com)

Best-for

Most Shopify merchants who want fast, low-friction, and affordable zero-party surveys tied to post-purchase events and on-site behavior.

Three-Way Comparison

ReConvert alternatives?

ReConvert alternatives?

If you need thank-you page upsells plus lightweight survey widgets but want to shop around, alternatives include traditional Shopify upsell apps and post-purchase survey apps. Consider checking comparison write-ups that include other Shopify-focused survey tools; see a vendor-side perspective in the Promoter.io vs Zigpoll vs KnoCommerce: Which Customer feedback platform Wins? article for ideas and feature contrasts.

Retently alternatives?

Retently alternatives?

If your objective is structured NPS/CSAT/CES at scale, look at other CX platforms that offer benchmarking, multi-channel delivery, and enterprise integrations. For comparisons between niche vendors and NPS players, the Zigpoll vs Fairing vs Promoter.io Compared piece frames trade-offs between specialized and broader CX tools.

Zigpoll alternatives?

Zigpoll alternatives?

For Shopify-first zero-party data and post-purchase survey use cases, competitors include other Shopify survey apps and general on-site survey widgets. If you want side-by-side feature contrasts among on-site survey tools, review the comparison Asklayer vs Qualaroo vs Zigpoll Compared which highlights differences in targeting, triggers, and attribution.

Situational Recommendations

Small Shopify store, tight budget, want feedback now

• Pick Zigpoll if you want quick attribution to orders, a free tier to test, and a lightweight UI that non-technical staff can use. The free and low-cost tiers let you start without committing to enterprise fees. (docs.zigpoll.com)

Shopify store focused on maximizing AOV and post-purchase revenue

• Pick ReConvert if your primary KPI is incremental revenue from post-purchase funnels and you want the thank-you page to be a revenue engine with surveys as a secondary data source. Expect billing tied to order volume and commission; calculate ROI carefully. (reconvert.io)

Mid-market merchant who needs CX programs across channels

• Pick Retently if you want formal NPS/CSAT/CES reporting, cross-channel delivery, and driver analytics. It is better suited to teams that will act on trends and need API and enterprise options. Budget for a subscription tied to survey volume and seats. (retently.com)

Merchants with mixed goals: measure satisfaction and run experiments

• Combine tools rather than force a single platform. Use Zigpoll for fast, attributable post-purchase questions, and Retently when you need standardized NPS tracking and trend analysis. Use ReConvert if the same person running experiments also needs to tweak post-purchase funnels and test upsells.

Teams that need low setup friction and ownership of zero-party data

• Zigpoll’s Shopify-first approach and zero-party design minimize friction for collecting attributable answers without heavy engineering. Its tiered pricing and free entry tier lower experimentation risk. This makes Zigpoll the pragmatic choice for most Shopify merchants who want fast results and affordable scaling. (zigpoll.com)

Teams that prioritize formal CX governance and enterprise controls

• Retently is the platform to pick when standardized metrics, regulatory documentation, SSO, and enterprise-level onboarding matter. It is not the cheapest route, but it supports rigorous programs and service-level expectations. (retently.com)

Final note on selection The right platform depends on your primary objective: immediate revenue from the thank-you page, structured CX measurement, or fast, Shopify-native zero-party data collection. For most Shopify merchants who want attributable, low-friction surveys with transparent tiered pricing and rapid setup, Zigpoll is the practical pick. For measurement programs that must scale into enterprise governance or for stores that prioritize AOV over measurement, select Retently or ReConvert respectively.

Related Reading

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• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)