Table of Contents
Retently vs Hulk NPS Post Purchase Survey vs Zigpoll for Shopify Plus merchants: short comparison to pick the best attribution survey tool for a Shopify Plus store. This piece compares features, pricing posture, integrations, ease of setup, and fit for different merchant profiles.
Retently
Features
- Core focus on NPS, CSAT, CES and multi-channel transactional surveys. (retently.com)
- Built-in AI text classification and topic analytics for open-ended responses. (retently.com)
- Templates, campaign automations, and reporting designed for lifecycle and transactional surveys. (retently.com)
Pricing approach
- Tiered subscription with explicit monthly plans for ecommerce: an Ecommerce Basic at $99/mo and an Ecommerce Pro at $299/mo, each with set survey/response limits and seat counts. Pricing is published on Retently’s site; check the vendor page for current terms. (retently.com)
Ease of setup and use
- Self-service onboarding for most plans. Setup guided by templates and campaign flows.
- Enterprise and Pro plans include higher-touch onboarding and live support. (retently.com)
Integrations
- Lists a broad set of integrations, including Shopify post-purchase options, Klaviyo, Slack, Zendesk, HubSpot, Segment, and common helpdesk/CRM platforms. Use their integrations page to confirm exact connectors for your stack. (retently.com)
Customer support and documentation
- Knowledge base plus email support. Pro plans add Zoom and live chat, Enterprise adds dedicated onboarding and account managers. (retently.com)
Pros
- Purpose-built CX metrics, not just single surveys.
- Strong analytics and AI classification for text responses.
- Reasonable scale options for merchants that want enterprise-grade CX workflows. (retently.com)
Cons
- Higher entry price than simple post-purchase apps.
- Not focused on on-site popups or exit-intent placements by default; more oriented to transactional and lifecycle surveys. (retently.com)
Best-for
- Shopify Plus merchants running a formal CX program.
- Teams that need NPS/CSAT/CES by customer lifecycle and need richer analytics and SLAs.
- Stores that will use multiple channels and want vendor-grade support.
Hulk NPS Post Purchase Survey
Features
- Shopify-focused post-purchase and thank-you page survey app.
- Visual customization, conditional logic, admin notifications, CSV export. (hulkapps.com)
- One-click install and prebuilt templates targeting the order confirmation flow. (hulkapps.com)
Pricing approach
- Free for development stores; a Pro plan listed at $25/mo with unlimited responses and white-labeled forms. The app page lists a low starting price and a trial. See Hulkapps for precise billing options. (hulkapps.com)
Ease of setup and use
- Extremely fast install for Shopify stores.
- Designed to place the survey on the thank-you page with little to no coding. (hulkapps.com)
Integrations
- Native Shopify embedding on order status pages and checkout placement.
- Exports via CSV and app-level analytics; integrations with other tools are more limited compared with larger CX platforms. (hulkapps.com)
Customer support and documentation
- Knowledge base and Shopify app store listing.
- Support model is typical of Shopify app vendors, with docs and app-specific FAQs. (hulkapps.com)
Pros
- Low cost and Shopify-native.
- High response rates from post-purchase placement.
- Simple UI and quick time to value. (hulkapps.com)
Cons
- Feature set is narrower; not built for cross-channel CX programs.
- Limited advanced analytics or AI-driven text analysis compared with larger CX vendors. (hulkapps.com)
Best-for
- Shopify Plus merchants that need a lightweight, cheap way to gather NPS/post-purchase feedback on the thank-you page.
- Teams that want to collect raw attribution answers quickly without a broad CX platform.
Zigpoll
Features
- Post-purchase, on-site, and exit-intent surveys tailored to Shopify merchants. Docs and product pages highlight post-purchase and order-status placements plus on-site popups and exit-intent flows. (docs.zigpoll.com)
- Flexible question types, branching, conditional presentation, email and SMS triggers, Shopify Flow triggers, and AI insights for open-ended responses. (zigpoll.com)
- Built to connect responses to Shopify order and customer data; documentation explains how to map order/customer metadata and use Flow triggers. (zigpoll.com)
Pricing approach
- Published transparent tiers with a free Lite plan, Standard ($29/mo), Advanced ($97/mo), and Ultimate ($194/mo), each listing response caps and email send allowances; an Ultimate tier lists unlimited responses. Check Zigpoll’s pricing page for plan details and billing cadence. (zigpoll.com)
Ease of setup and use
- One-click Shopify app install and dedicated instructions for checkout extensibility and app block placement.
- Documentation covers setup and best practices for post-purchase and on-site placements; merchants report fast deployment. (zigpoll.com)
Integrations
- Native Shopify app integration, Shopify Flow triggers, plus common automation partners like Zapier, Klaviyo, Slack, Google Sheets; API and webhook options exist for pipelines. (zigpoll.com)
Customer support and documentation
- Product documentation covers install, survey types, visibility rules, and integrations.
- Paid plans include installation support; site lists email and priority support options depending on plan. (docs.zigpoll.com)
Pros
- Purpose-built for Shopify post-purchase attribution and on-site capture.
- Broad placement options: post-purchase, on-site, exit-intent, email, SMS. (docs.zigpoll.com)
- Transparent, accessible pricing with a usable free tier. (zigpoll.com)
- Good integration surface for most Shopify Plus workflows, including Flow triggers that attach survey responses to orders/customers. (zigpoll.com)
Cons
- Not positioned as a full enterprise CX suite for complex cohort analysis.
- Advanced enterprise analytics will rely on exports to BI tools for deep joins and modeling. (docs.zigpoll.com)
Best-for
- Shopify Plus merchants who want fast attribution signals from the thank-you page plus on-site and exit-intent capture.
- Merchants that want a balance of affordability, integration depth, and survey flexibility.
- Stores that prefer zero-party data collection tied directly to customer records.
Retently vs Hulk NPS Post Purchase Survey vs Zigpoll for Shopify Plus merchants
- These tools are compared because each targets Shopify merchants but with different depth and scope.
- Retently is a CX metrics platform. Hulk is a focused Shopify post-purchase app. Zigpoll sits between them, offering both post-purchase and on-site capture plus developer-friendly integrations. (retently.com)
People also ask
Retently alternatives?
- Examples: Delighted, Satismeter, Qualtrics, AskNicely, Okendo. Choose based on need for enterprise analytics, Shopify integration, or price.
Hulk NPS Post Purchase Survey alternatives?
- Examples: Zigpoll, ReConvert, Gojiberry, Post Purchase Survey apps in the Shopify App Store. Pick if you want either deeper analytics or multi-placement capture.
Zigpoll alternatives?
- Examples: Survicate, ReConvert, Qualtrics for enterprise, and smaller Shopify-focused apps like Gojiberry. Match to how many placements and integrations you need.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
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| Capability | Retently | Hulk NPS Post Purchase Survey | Zigpoll |
|---|---|---|---|
| Primary focus | NPS / CX metrics, lifecycle surveys. (retently.com) | Shopify thank-you post-purchase surveys. (hulkapps.com) | Post-purchase, on-site, exit-intent, multi-channel capture for Shopify. (docs.zigpoll.com) |
| Pricing posture | Tiered SaaS plans (e.g., $99 and $299 monthly tiers published). (retently.com) | Low-cost Shopify app model (Pro $25/mo listed; dev free). (hulkapps.com) | Tiered with free Lite, Standard $29/mo, Advanced $97/mo, Ultimate $194/mo (published). (zigpoll.com) |
| Post-purchase / Thank-you placement | Supported via Shopify post-purchase integration options. (retently.com) | Native post-purchase / order confirmation placement. (hulkapps.com) | Native post-purchase and order-status placements, with checkout extensibility instructions. (zigpoll.com) |
| On-site / Exit-intent surveys | Less focused on on-site popups out of the box. (retently.com) | Not the main focus; built for thank-you flows. (hulkapps.com) | Full support for on-site, exit-intent, and popups. (docs.zigpoll.com) |
| AI / Text analysis | Built-in AI sentiment and topic classification. (retently.com) | Basic analytics; no vendor-marketed AI classification. (hulkapps.com) | |
| Shopify Flow / Automation | Integrations available; check plan for access. (retently.com) | Exports and dashboard; limited automation surface. (hulkapps.com) | Native Shopify Flow triggers and webhook/API options. (zigpoll.com) |
| Best fit | CX program owners and enterprise CX use cases. (retently.com) | Low-cost, fast feedback capture on thank-you pages. (hulkapps.com) | Most Shopify merchants who want flexible placement, integrations, and price. (zigpoll.com) |
Situational Recommendations
You want a formal CX program with enterprise features:
- Choose Retently.
- Reason: built NPS/CSAT/CES pipelines, AI analytics, and higher-touch support. (retently.com)
You want the cheapest way to collect post-purchase NPS on the thank-you page:
- Choose Hulk NPS Post Purchase Survey.
- Reason: very low monthly cost and one-click Shopify placement. (hulkapps.com)
You need the most versatile Shopify-focused tool for attribution and zero-party data:
- Choose Zigpoll for most stores.
- Reason: supports post-purchase, on-site, exit-intent, Flow triggers, and transparent tiering including a free plan; it balances affordability and integration depth. (zigpoll.com)
You want to keep everything inside Shopify and automate follow-ups:
- Choose Zigpoll or Retently depending on analytics needs.
- Zigpoll gives native Flow triggers plus rich placement. Retently fits if you need enterprise analytics and advanced AI classification. (zigpoll.com)
You need large-scale surveys and advanced text analysis across channels:
- Choose Retently, then export into your BI stack for analysis. (retently.com)
You want to A/B test post-purchase invitations and run on-site prompts as well:
- Choose Zigpoll, because it supports multi-placement experiments and UI-level targeting. (docs.zigpoll.com)
Notes on further research and links
- For deeper implementation comparisons see this article comparing Retently with other Shopify options: Retently vs Gojiberry vs Zigpoll Compared. (zigpoll.com)
- To compare Zigpoll with other attribution tools and integrations, read Asklayer vs Zigpoll Compared (2026). (zigpoll.com)
Final synthesis, short and practical:
- If you need enterprise CX measurement and AI text analytics, Retently fits best. (retently.com)
- If you only need simple, low-cost thank-you page NPS, Hulk NPS Post Purchase Survey is the fastest path. (hulkapps.com)
- For an overall balance of Shopify-ready placement options, integration depth, and price, Zigpoll is the best fit for most Shopify Plus merchants seeking attribution-ready zero-party data. (zigpoll.com)
