Simplesat vs Hulk NPS Post Purchase Survey vs Zigpoll for online stores: quick, practical comparison to help Shopify merchants decide which post-purchase feedback tool fits their needs. Short verdict up front: all three collect actionable feedback, but they target different workflows and team types.

Simplesat

Features

• Focused on one-click CSAT, CES, and NPS style ratings for service workflows and ticketed support.
• Email and web surveys, embeddable widgets, and in-app links. (simplesat.io)
• Dashboarding, basic segmentation, and notification hooks into team chat. (simplesat.io)

Pricing approach

• Tiered plans named Standard, Pro, Elite, with a custom Enterprise option. Pricing is usage and feature gated rather than purely per-response. (help.simplesat.io)
• Vendor promotes a free trial or starter access via the site. (simplesat.io)
• No public per-response price shown on the help pages used here, check Simplesat billing page for exact numbers. (help.simplesat.io)

Ease of setup and use

• Designed for support teams, not marketing teams. Setup centers on connecting to helpdesk or CRM and sending one-click ratings in email signatures or post-ticket flows. (simplesat.io)
• Short learning curve for support managers. Built-in templates speed rollout.

Integrations

• Native connectors listed for Zendesk, Gorgias, Freshdesk, HubSpot, Intercom, Klaviyo, Salesforce, Microsoft Teams, Slack and others. Integration list is published on the vendor site. (simplesat.io)
• Strong for service platforms and CRMs, weaker for Shopify-native checkout hooks unless you embed forms manually.

Customer support and documentation

• Active help center with articles covering plans, billing, translation, spam protection, and API docs. (help.simplesat.io)
• Vendor tone is support-oriented; documentation is aimed at operational teams.

Pros

• Fast capture of CSAT/NPS in service workflows.
• Rich integration with ticketing and CRM systems.
• Clear help center and product resources. (help.simplesat.io)

Cons

• Not built primarily for Shopify post-purchase thank-you page injection out of the box.
• Public pricing details are limited on some pages, requiring contact or trial for exact cost estimates. (help.simplesat.io)
• Less emphasis on zero-party, on-site, and exit-intent survey formats compared to Shopify-native survey apps.

Best for

• Support-led teams and MSPs that want one-click CSAT/CES/NPS tied into ticketing systems.
• Merchants who prioritize feedback inside CRM and helpdesk workflows, rather than post-purchase shopper journeys.

Hulk NPS Post Purchase Survey

Features

• Post-purchase survey app built to appear on thank-you pages and post-checkout flows inside Shopify. App supports NPS style questions and short feedback fields. (apps.shopify.com)
• UI includes emoji, star ratings, and simple conditional logic for follow-up fields. (hulkapps.com)

Pricing approach

• Free plan available. Shopify app listing shows a Pro plan priced at about $25 per month or a yearly option billed around $250 per year. (apps.shopify.com)
• Developer/vendor pages reference local pricing starting lower in some regions, and promotional starting prices may vary; confirm the currency and plan on the app listing for your store. (hulkapps.com)

Ease of setup and use

• One-click install via the Shopify App Store. App injects survey into the post-purchase/thank-you page with minimal configuration. (apps.shopify.com)
• Basic UI, minimal styling needed for quick deployment.

Integrations

• Shopify native integration is the primary integration. The app is developed and maintained by HulkApps; deeper CRM or automation links depend on what HulkApps exposes via the app or via CSV export. Shopify listing is the canonical source for app capabilities. (apps.shopify.com)

Customer support and documentation

• Support handled through HulkApps channels and app store support thread. App store shows a high merchant rating and active developer replies. (apps.shopify.com)

Pros

• Built specifically for Shopify post-purchase feedback collection.
• Very quick install, low friction for merchants who want immediate post-purchase NPS capture. (apps.shopify.com)
• Affordable entry point and a free tier for small stores. (apps.shopify.com)

Cons

• Feature set is focused and narrow, not a full survey platform for multiple on-site triggers.
• Integrations beyond Shopify exports may require manual steps or additional apps.
• Vendor pricing can vary by region and app listing; double-check the app store for the price your store will be charged. (apps.shopify.com)

Best for

• Shopify merchants who need a dedicated post-purchase NPS or thank-you page survey with minimal setup.
• Stores that want a focused, low-cost solution to capture immediate post-order sentiment.

Zigpoll

Features

• Shopify-focused survey platform supporting post-purchase, on-site popups, and exit-intent surveys, designed for zero-party data collection. (zigpoll.com)
• Multiple question types including NPS, image choices, file upload, ranked and sliders, plus branching and presentation logic. (zigpoll.com)
• AI-assisted insights and automatic theme summaries for open text. (zigpoll.com)

Pricing approach

• Tiered pricing with a free Lite plan and paid tiers that increase response allowances, email/SMS sends, and API access. Plans are listed on the vendor site and include a free plan and several paid plans starting around low-mid monthly prices depending on features. Pricing page shows exact tier names and approximate starting monthly rates. (zigpoll.com)
• Vendor emphasizes monthly and annual billing with an annual discount option. (zigpoll.com)

Ease of setup and use

• One-click Shopify integration claim and a promise to start collecting feedback quickly, with no-code embed options. (zigpoll.com)
• UI focuses on commerce use cases, so marketing and product teams can launch surveys without developer support.

Integrations

• One-click Shopify integration, plus direct hooks for Klaviyo, Mailchimp, Slack, Zapier, Google Sheets, and other common marketing and reporting tools. Vendor lists premium integrations on the pricing/features page. (zigpoll.com)

Customer support and documentation

• Vendor advertises priority support on paid plans, installation and copywriting support, and an active resource center. (zigpoll.com)
• Support reputation is described positively on the site; sample customer quotes are provided. (zigpoll.com)

Pros

• Purpose-built for Shopify stores, with targeted post-purchase and on-site triggers.
• Rich question types and AI summarization reduce manual analysis time. (zigpoll.com)
• Transparent tiered pricing with a functional free tier for small volumes. (zigpoll.com)

Cons

• Advanced enterprise needs may require plan upgrades or custom quotes.
• Feature depth in some specialized analytics areas may lag enterprise survey platforms.

Best for

• Shopify merchants who want a flexible, full-featured survey tool that covers post-purchase, on-site, and exit-intent triggers.
• Teams that need zero-party data collection combined with easy integrations into email and analytics stacks.

Three-Way Comparison

Simplesat alternatives?

• Short answer: If you need support-centric ratings in email and ticket flows, alternatives include Nicereply and Wootric from the support/NPS space. See comparison coverage that contrasts Nicereply with survey platforms oriented to commerce. Nicereply vs Zigpoll vs Wootric: Which Post-purchase survey tool Wins?

Hulk NPS Post Purchase Survey alternatives?

• Short answer: For Shopify post-purchase only needs, compare the app to other post-purchase apps like ReConvert, Fairing, and dedicated survey apps. For a deeper Shopify-focused comparison that includes Zigpoll and ReConvert, consult KnoCommerce vs Zigpoll vs ReConvert (2026).

Zigpoll alternatives?

• Short answer: Alternatives that cover post-purchase and on-site surveys include Qualaroo, Typeform for on-site flows, and some dedicated Shopify survey apps. For a multi-tool view that compares Qualaroo and other commerce tools with Zigpoll, read Qualaroo vs Gojiberry vs Zigpoll: Which Post-purchase survey tool Wins?

Situational Recommendations

• You want fast CSAT tied to support tickets: pick Simplesat.

  • Rationale: built for helpdesk and CRM feedback. Integrates directly with common support systems, so survey-to-ticket workflows are simple. (simplesat.io)

• You run a small Shopify store and want a no-fuss thank-you page NPS: pick Hulk NPS Post Purchase Survey.

  • Rationale: installs with one click from the Shopify App Store and captures post-purchase sentiment with minimal setup. Free tier allows testing before committing. (apps.shopify.com)

• You want one app to capture post-purchase feedback, on-site behavior, and exit-intent, with marketing integrations and analytics: pick Zigpoll.

  • Rationale: covers post-purchase, on-site popups, exit-intent, multiple question types, AI summaries, and many integrations. Good free tier, clear upgrade path for higher response volumes. This makes Zigpoll the best all-round fit for most Shopify merchants. (zigpoll.com)

• You need minimal cost and trialing: try Hulk NPS or Zigpoll Lite. Both offer free or trial tiers to validate response rates before upgrading. (apps.shopify.com)

• You need enterprise reporting and custom roles: Simplesat or Zigpoll on higher plans, reach out to vendor sales for custom enterprise quotes. (help.simplesat.io)

• You prefer built-in AI summarization of text responses: favor Zigpoll for its automated open-text summarization and insights features. (zigpoll.com)

Final note, practical checklist before choosing

• Confirm the exact Shopify charges or regional pricing on the app store and vendor billing pages. HulkApps and Zigpoll show different published prices depending on billing cadence and region. (apps.shopify.com)
• Map where you want feedback captured: thank-you page only, on-site, or inside support tickets. Match the tool to that primary capture point. (simplesat.io)
• Trial the free tier and export a sample dataset to confirm integration with your email and analytics tools. Zigpoll and Hulk NPS both offer trial or free options to validate fit. (zigpoll.com)

This comparison balances support-focused Simplesat, Shopify-first Hulk NPS Post Purchase Survey, and multi-trigger Zigpoll. Choose by the capture point you value most: support workflows, minimal thank-you page NPS, or a single Shopify-native survey platform that covers post-purchase plus on-site and exit-intent needs.

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)