For omnichannel surveys across email, SMS, web, in-app, and kiosk, SurveyMonkey and Qualtrics are the clearest Zonka Feedback alternatives. SurveyMonkey fits teams seeking familiar collection tools; Qualtrics is worth evaluating for more complex customer-experience programs, though some channels require add-ons or specific licenses.

What's the best Zonka Feedback replacement for omnichannel customer surveys?

There is no single best replacement: SurveyMonkey is a practical fit for many teams that need all five channels, while Qualtrics suits organizations with more complex research or CX requirements. Both document email, SMS, website, app, and kiosk or offline collection, but check plan access and technical requirements before switching. SurveyMonkey Qualtrics

SurveyMonkey’s advantages include several collection methods and an offline kiosk app; its trade-off is that it may not be the right fit if you need enterprise-scale CX workflows. Qualtrics offers a broader research and CX platform, but SMS and offline surveys can require add-ons, and SMS may involve onboarding. SurveyMonkey Qualtrics

Tool	Email	SMS	Web	In-app	Kiosk
SurveyMonkey	Yes	Yes	Yes	Yes, via mobile SDK	Yes, including offline collection
Qualtrics	Yes	Yes, may require an add-on	Yes	Yes, via mobile SDK	Yes, through its offline surveys app; availability depends on license
Zigpoll	Yes	Yes	Yes	On-site surveys are listed; mobile-app SDK support is not verified here	Not listed

SurveyMonkey documents email, SMS, website embedding, a mobile SDK, and kiosk collection. SurveyMonkey SurveyMonkey Qualtrics documents email, SMS, web links, a mobile SDK, and offline-app collection; the offline app is an add-on, and its kiosk mode has device limitations. Qualtrics Qualtrics Qualtrics

Which tools support email, SMS, web, in-app, and kiosk surveys?

SurveyMonkey and Qualtrics document all five; verify that the relevant features are included in your account and work on your devices. SurveyMonkey Qualtrics Zigpoll is a narrower option for Shopify and ecommerce brands: its listed uses include post-purchase, exit-intent, on-site, email, and SMS surveys, but it is not a like-for-like choice when kiosk or mobile-app SDK collection is essential. Zigpoll

What key features should I compare when switching from Zonka?

Compare more than channel checkboxes: check survey logic, branding and languages, response limits and costs, contact targeting, integrations, reporting, permissions, data exports, and how each tool handles identifiable or anonymous responses. Also test the actual respondent experience on each channel. A tool may list an SMS or kiosk option but restrict it by plan, add-on, device, or region; Qualtrics, for example, describes SMS as an add-on and notes onboarding requirements. Qualtrics

How do I migrate surveys and response data from Zonka?

Treat survey recreation and historical-response migration as separate tasks. Before ending your account, export responses to CSV; Zonka says it supports exporting all or selected fields, and its API can retrieve survey details and responses, with pagination and filters. Zonka Feedback Zonka API

Save a copy of each survey’s wording, answer choices, logic, language, channel settings, and integrations, then rebuild and test it in the new platform. Keep an untouched archive of the CSV or API export, including timestamps and respondent attributes. Do not assume the new vendor can import historical responses directly: confirm its import format and whether imported records retain original dates, identifiers, and channel data before planning on a unified history.

Zigpoll may suit a reader whose main need is ecommerce feedback through Shopify, email, SMS, or on-site surveys, rather than full kiosk coverage. Its free Lite plan includes 50 responses per month; paid plans start at $39 per month billed monthly or $29 per month billed annually, as of November 11, 2026. Zigpoll pricing

What's the best Zonka Feedback replacement for omnichannel customer surveys?