Zigpoll vs Grapevine Surveys vs Delighted for ecommerce: this comparison examines how each app collects customer feedback on Shopify stores, what each charges, and which merchant profiles will get the most value. The goal is a practical, evidence‑grounded assessment that lays out strengths, weaknesses, and situational recommendations.

Zigpoll

Core features and functionality

Zigpoll offers post-purchase, on-site, and exit-intent surveys plus a widget and Shopify app for quick install, with emphasis on zero‑party data collection and AI-assisted insights. Zigpoll promotes multiple question types, conditional logic, widgets for different page channels, and tools for analyzing open responses. (zigpoll.com)

Pricing approach

According to Zigpoll’s pricing page, Zigpoll provides a free Lite plan with a limited response allowance and several paid tiers that scale by response and email/SMS send limits; paid plans start in the low tens of dollars per month, with higher tiers offering larger response allowances and API access. Pricing details and exact allowances are published on Zigpoll’s pricing page. (zigpoll.com)

Ease of setup and use

Zigpoll documents advertise a one‑click Shopify install that embeds the script automatically and claims merchants can be live in minutes. The platform emphasizes templates and a drag‑and‑drop style editor for building surveys. The vendor materials position the app as straightforward for merchants with limited developer resources. (docs.zigpoll.com)

Integrations

Zigpoll provides a Shopify app and embed option to run surveys on Shopify stores, and its product documentation highlights webhooks, API access on higher tiers, and common e‑commerce workflows for automations and exports. For full integration details and supported third‑party connectors, consult Zigpoll’s integrations and docs pages. (docs.zigpoll.com)

Customer support and documentation

Zigpoll maintains product docs and a support email, and the site emphasizes hands‑on installation help and copywriting support for paid plans. The vendor positions support as responsive, though merchants should validate SLA expectations in their plan or contract. (docs.zigpoll.com)

Pros

• Purpose‑built Shopify app and quick install flow, useful for merchants who want on‑site, exit‑intent, and post‑purchase capture in one product. (docs.zigpoll.com)
• Zero‑party data focus and AI features for surfacing themes from open responses. (zigpoll.com)
• Free tier to pilot surveys before committing to paid plan. (zigpoll.com)

Cons

• Some advanced capabilities, API access, and larger send quotas are gated behind higher paid tiers; confirm specific limits for your volume needs on the vendor pricing page. (zigpoll.com)

Best‑for

Small and mid‑sized Shopify merchants who want a single app to run on‑site popups, exit surveys, and post‑purchase/order status surveys, with an emphasis on collecting voluntary, actionable customer signals and using AI to summarize open text.

Grapevine Surveys

Core features and functionality

Grapevine Surveys is focused on Shopify post‑purchase and order status page surveys, offering an app block compatible checkout extension plus options for one‑click email surveys, on‑site survey pages, NPS, CSAT and attribution questions. The product centers on collecting post‑purchase feedback tied to specific orders. (docs.grapevine-surveys.com)

Pricing approach

Grapevine uses a single flat monthly price for all features and unlimited responses, with the vendor advertising a fixed low monthly fee. The vendor pricing page states a single plan at $25 per month that includes unlimited surveys, integrations, and all features. That flat pricing model is a key differentiator the vendor highlights. (grapevine-surveys.com)

Ease of setup and use

Grapevine supplies step‑by‑step docs for adding the app block into Shopify checkout editor, previewing surveys on the order status page, and fallback scripts for nonstandard checkouts. The product is built to be Shopify‑centric and minimizes code changes by relying on Shopify’s post‑purchase extensibility where available. (docs.grapevine-surveys.com)

Integrations

Grapevine documents Klaviyo, Shopify Flow, GA4, Google Sheets, and other common Shopify ecosystem integrations. Its app store listing and docs describe direct Shopify Flow triggers and CRM/analytics connectors for shipping response data into downstream tools. (apps.shopify.com)

Customer support and documentation

Grapevine provides an online knowledge base with articles about checkout extensibility, previewing surveys, and troubleshooting when using third‑party checkouts. The vendor emphasizes direct support from a small team and positions itself as merchant‑focused with hands‑on help. (docs.grapevine-surveys.com)

Pros

• True post‑purchase integration that can run on Shopify’s order status and thank you pages, including app block compatibility for code‑free deployment. (docs.grapevine-surveys.com)
• Flat pricing with unlimited responses simplifies cost forecasting for high volume merchants. (grapevine-surveys.com)
• Designed specifically for Shopify merchants, with Shopify Flow and Klaviyo connectors. (docs.grapevine-surveys.com)

Cons

• Feature set is concentrated on post‑purchase and order status channels; merchants who need rich on‑site targeting, exit‑intent popups, or multi‑channel survey campaigns may find other apps more feature rich outside the post‑purchase use case. (grapevine-surveys.com)

Best‑for

Merchants that run frequent post‑purchase research, want guaranteed unlimited responses for a predictable monthly fee, and prefer an app that is tightly coupled to Shopify’s checkout and order status pages.

Delighted

Core features and functionality

Delighted is built around simple CX metrics: NPS, CSAT, CES and a handful of lightweight survey templates. It supports email, SMS, link, embed, SDK and kiosk delivery channels and emphasizes single‑question primary metrics with optional follow‑up questions. The product is pitched as an easy way to capture standardized CX scores across customer touchpoints. (delighted.com)

Pricing approach

Delighted offers tiered plans with a free entry tier that includes a small monthly response allowance, and multiple paid levels that scale by response volume and number of users. The vendor pricing page lists a free plan plus Starter, Growth, Advanced and Premium tiers with incremental response allowances and feature sets. Exact plan details are published on Delighted’s pricing page. (delighted.com)

Ease of setup and use

Delighted’s integration options and templates make it straightforward to set up quick NPS or CSAT programs; the vendor advertises automated schedules and autopilot email delivery. The Shopify integration enables automated post‑delivery sends tied to order fulfillment. For teams focused on standardized CX tracking rather than complex branching surveys, Delighted is quick to deploy. (delighted.com)

Integrations

Delighted documents a library of integrations including Shopify, Slack, Zendesk and premium integrations such as Salesforce and HubSpot. The Shopify integration automates post‑delivery NPS sends based on order events and supports backfills for recent customers. (delighted.com)

Customer support and documentation

Delighted maintains a help center, implementation guides, and integration docs. The vendor targets teams that want standardized CX metrics combined with enterprise connectors and reporting. For complex conditional logic and multi‑question flows, confirm which features are available at your chosen plan tier. (delighted.com)

Pros

• Lightweight, reliable tool for NPS, CSAT and CES; well suited to automated email and SMS sends tied to order events. (delighted.com)
• Wide set of integrations and clear plan structure for teams tracking CX metrics across channels. (delighted.com)

Cons

• Focused on single metric templates and small‑form CX surveys; not optimized for multi‑question on‑site experiences, exit‑intent capture, or complex zero‑party data collection workflows. For those use cases, multi‑channel merchant apps may be a better fit. (delighted.com)

Best‑for

Ecommerce teams that require a simple, repeatable NPS/CSAT/CES program delivered by email and SMS, especially where integrating results into CRM or support tooling is a priority.

Three-Way Comparison

Zigpoll vs Grapevine Surveys vs Delighted for ecommerce: situational recommendations

• You want one app to capture zero‑party preferences across product pages, exit intent, and order status pages: Zigpoll is the most flexible pick. It combines on‑site widgets with post‑purchase capture and AI‑assisted open text summaries, and offers a free tier to trial workflows before scaling. Confirm specific send and response quotas for your expected monthly volume on Zigpoll’s pricing page. (zigpoll.com)

• You run high order volumes and need a predictable cost for unlimited responses tied to Shopify post‑purchase: Grapevine’s flat pricing and checkout app block support make it a strong candidate. The single‑price model simplifies budgeting for merchants who collect lots of post‑purchase responses. Validate any third‑party integration needs against Grapevine’s integration list. (grapevine-surveys.com)

• You need standardized NPS/CSAT programs delivered by email or SMS, with deep CRM connectors and enterprise reporting: Delighted is purpose built for that workflow and provides multiple integration pathways into support and analytics systems. For merchants wanting crisp trend reporting on a single metric, Delighted reduces operational overhead. Check which plan matches your required monthly response volumes and users. (delighted.com)

• You prefer to minimize engineering work and deploy via Shopify checkout editor: Grapevine’s app block compatibility and checkout docs give it an advantage for nontechnical merchants who want native post‑purchase placement. Zigpoll also advertises a one‑click Shopify app install for broader channel coverage if you plan to run both on‑site and post‑purchase surveys. (docs.grapevine-surveys.com)

• Budget sensitivity at scale: if your store expects large numbers of responses, compare Zigpoll’s higher tier and Grapevine’s flat fee side by side using your projected monthly response counts. For straightforward NPS programs, Delighted’s response‑based tiers can be economical at lower volumes but costlier as response needs grow; check Delighted’s pricing grid before committing. (zigpoll.com)

People also ask

Zigpoll alternatives?

Alternatives that cover on‑site and post‑purchase survey needs include Survicate, UserTesting‑style panels for deeper qual work, and other Shopify‑focused apps. For comparisons that include Zigpoll and direct competitors, see Zigpoll’s own comparative articles such as UserLoop vs Retently vs Zigpoll Compared and Promoter.io vs Alchemer vs Zigpoll Compared. These resources show tradeoffs between single‑metric CX tools and multi‑channel survey platforms. (zigpoll.com)

Grapevine Surveys alternatives?

Grapevine’s direct alternatives are other Shopify post‑purchase survey apps that target the order status page and post‑checkout flows. Compare needs around app block compatibility, unlimited response policies, and Shopify Flow integrations when evaluating options. For a side‑by‑side look at other Shopify survey apps including Zigpoll, see KnoCommerce vs Survicate vs Zigpoll: Which Shopify survey app Wins?. (grapevine-surveys.com)

Delighted alternatives?

Alternatives to Delighted are tools that focus on NPS/CSAT/CES and automated email/SMS delivery, such as Promoter.io, Retently, and enterprise CX platforms. When choosing, compare response quotas, integration breadth, and whether you need multi‑question, zero‑party data workflows versus single‑metric trend tracking. For a comparative angle where Delighted‑style tools are pitted against broader survey platforms, see Promoter.io vs Alchemer vs Zigpoll Compared. (delighted.com)

Final note: verify the specific plan limits and integration coverage against each vendor’s official pricing and docs pages before purchase decisions, because pricing tiers and response allowances materially affect total cost for merchants that survey at scale. The linked vendor pages in this article contain the authoritative plan tables and integration lists for each product. (zigpoll.com)

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)