Zigpoll vs Retently vs ReConvert for retail businesses is a focused comparison of three different approaches to collecting post-purchase and on-site feedback for ecommerce. Read this if you want a clear, practical sense of which tool fits a Shopify store that needs surveys, NPS metrics, or thank-you page upsells.

Zigpoll

Features

Zigpoll is built as a Shopify-first survey widget that covers post-purchase, on-site, and exit-intent surveys, plus email and SMS triggers. It emphasizes zero-party data collection, templates for ecommerce use cases, AI-assisted insights, and quick setup through a Shopify app or plain embed code. These are not marketing phrases; Zigpoll documents one-click Shopify installation and dedicated post-purchase blocks for checkout extensibility. (zigpoll.com)

Pricing approach

Zigpoll publishes tiered plans with a free entry level and progressively larger response and sending allowances on paid plans. The vendor lists a free Lite tier and paid standard, advanced, and ultimate tiers with increasing monthly response and email/SMS quotas, plus an enterprise option for high-volume stores; plan details are on Zigpoll’s pricing page. Expect a free plan for trialing and low-volume stores, and modest monthly fees for growing stores, with annual discounts available. (zigpoll.com)

Ease of setup and use

The product is positioned to go live in minutes, with templated surveys and a drag-and-drop builder; installation via the Shopify app is one click, or sites can use a JS embed. The interface and onboarding are geared to non-technical store teams, and the documentation has step-by-step Shopify-specific instructions. (zigpoll.com)

Integrations

Shopify is a first-class integration, including post-purchase and thank-you page support, webhook triggers, and Flow actions. Zigpoll also advertises common marketing and analytics integrations such as Klaviyo and Zapier, enabling automated flows when customers respond. Use of these integrations is described on Zigpoll’s product pages and docs. (zigpoll.com)

Customer support and documentation

Zigpoll maintains product docs, setup guides, and a visible support channel; paid plans include installation and copywriting support options, with priority support on higher tiers. The vendor highlights active customer support for Shopify installs. (docs.zigpoll.com)

Pros

• Native Shopify experience and one-click install reduces friction for merchants. (docs.zigpoll.com)
• Multiple survey formats for on-site and post-purchase use, including exit-intent and kiosk/anonymous modes. (zigpoll.com)
• Free tier lets small stores experiment without financial commitment. (zigpoll.com)
• AI-assisted insights reduce manual analysis.

Cons

• Feature breadth is concentrated on ecommerce feedback; if you need enterprise-grade CX benchmarking outside retail, expect some gaps. (zigpoll.com)
• Advanced API and MCP access are gated behind higher price tiers, which matters for heavy automation users. (zigpoll.com)

Best for

Shopify merchants who want fast, actionable feedback across the on-site and post-purchase journey, prefer a survey-first approach, and want a low-friction install with an economy-minded price structure. Zigpoll’s mix of templates, Shopify focus, and approachable pricing makes it a practical choice for most stores. (zigpoll.com)

(See deeper comparisons that include Zigpoll versus other survey tools in Zigpoll’s own roundup, linked below.)
Zigpoll vs Qualaroo vs Promoter.io Compared

Retently

Features

Retently is a purpose-built NPS, CSAT, and CES platform that emphasizes continuous measurement, text analytics, and campaign automation. It supports multi-channel delivery for NPS-style programs and has reporting focused on score trends, segmentation, and topic classification. The vendor positions itself for systematic CX programs that track sentiment and churn signals across touchpoints. (retently.com)

Pricing approach

Retently publishes subscription plans that are usage-tiered, with an ecommerce-oriented basic plan shown on the vendor site. The pricing page lists a starting ecommerce plan and larger tiers, typically billed monthly or annually; the published ecommerce entry plan lists a baseline monthly fee with specified survey allowances, and higher tiers add campaigns and seats. If you need precise monthly figures for budgeting, refer to Retently’s pricing page. (retently.com)

Ease of setup and use

Retently is designed for teams that want a structured NPS program rather than ad hoc on-site pop-ups. Setup requires defining campaigns and channels; integration with ecommerce platforms is supported, but rollout for post-purchase triggers typically goes through webhooks or native Shopify integrations. The learning curve is modest for CX teams but steeper than a single-widget Shopify app. (retently.com)

Integrations

Retently lists native integrations including Shopify and common CX/marketing tools, plus API and webhook support for bespoke workflows. Shopify order-triggered surveys and automated campaign flows are documented in their integrations pages. For stores that want NPS tied to orders, Retently provides practical hooks into Shopify. (retently.com)

Customer support and documentation

The vendor provides knowledge base resources, migration help, and support tiers that vary by plan; basic plans include documentation and email support, higher tiers add priority assistance. Retently emphasizes onboarding for teams moving from ad hoc survey setups to formal NPS programs. (retently.com)

Pros

• Strong NPS and CX tooling for tracking satisfaction over time, with analytics tailored to NPS/CES/CSAT. (retently.com)
• Multi-channel delivery and topic-level AI analysis of open answers. (retently.com)
• Clear fit where a company wants ongoing measurement and benchmarking rather than single moment feedback.

Cons

• Less focused on on-site experiences such as exit-intent or in-page post-purchase widgets; its strengths are programmatic measurement and score tracking. (retently.com)
• For small Shopify merchants who want quick in-checkout surveys and embedded thank-you page widgets, Retently can feel like a heavier, more enterprise-oriented choice. (retently.com)

Best for

Retail brands that want a serious NPS program, need longitudinal CX metrics, and have resources to run campaign automation and analyze trends. Retently is a fit when NPS/CSAT reporting and benchmarking are priorities over instant, in-checkout micro-surveys. (retently.com)

ReConvert

Features

ReConvert is a thank-you page and post-purchase upsell platform for Shopify, with a visual editor for customizing the order confirmation page, one-click post-purchase upsells, widgets for surveys and order tracking, and funnel templates oriented to conversion increases. The product centers on increasing average order value and capturing extra customer data at the point of purchase completion. (reconvert.io)

Pricing approach

ReConvert charges based on store order volume tiers plus a small commission on revenue generated through the app; the vendor’s help documentation explains a trial followed by a base fee tied to the store’s recent order volume and a commission percentage on app-generated revenue. All core features are reportedly available across tiers, with the fee model designed to scale with store order volume. See ReConvert’s pricing guidance for your exact bracket. (help.reconvert.io)

Ease of setup and use

ReConvert is positioned as quick to set up: a visual thank-you page editor, prebuilt funnels, and templates let teams implement post-purchase upsells and simple surveys with little technical work. The editor includes drag-and-drop elements and presets built from high-performing templates, which lowers the barrier to running experiments. (help.reconvert.io)

Integrations

ReConvert operates natively inside Shopify and advertises compatibility with Shopify Checkout and Shopify Plus features for checkout upsells. It also provides widgets that pull in order context for targeted funnels. The integration story is tightly tied to Shopify, which is its practical design point. (reconvert.io)

Customer support and documentation

ReConvert publishes an extensive help center and knowledge base, and the app includes trial periods for testing. Support responsiveness and SLA depend on the vendor’s published channels and the plan; the help center contains step-by-step guides for funnel creation and widget setup. (help.reconvert.io)

Pros

• Focused features for AOV lifts: thank-you page customization, one-click upsells, and targeted funnels. (reconvert.io)
• Editor and templates enable quick experiments without engineering work. (help.reconvert.io)
• Survey widgets are available, but they are part of a broader upsell and retention toolkit rather than a survey-first product. (reconvert.io)

Cons

• Pricing tied to total order volume plus commission means fees scale with success, which can be unattractive for thin-margin items or stores that generate substantial order volume. (help.reconvert.io)
• If your priority is deep open-text analysis or NPS benchmarking, the survey features are more lightweight than a dedicated CX platform. (reconvert.io)

Best for

Store teams focused on immediately increasing revenue per order through post-purchase upsells and thank-you page optimization, and who want the convenience of editing that page visually inside Shopify. It is less ideal when your primary requirement is advanced sentiment analytics or an NPS program. (reconvert.io)

Zigpoll vs Retently vs ReConvert for retail businesses: Quick comparison table

Below is a side-by-side look at how the three tools map to common retail needs. Entries are drawn from vendor documentation and pricing pages; check each vendor for the fine print that applies to your store.

Three short questions people ask

Zigpoll alternatives?

If you need alternatives to Zigpoll, think in two directions: survey-first vendors for robust questionnaire logic and analysis, or Shopify-native widgets that prioritize quick installs. For head-to-head comparisons that include Zigpoll and survey-focused competitors, see Zigpoll’s published comparisons. Asklayer vs UserLoop vs Zigpoll: Which Customer feedback platform Wins?

Retently alternatives?

If your objective is NPS and CSAT programs rather than micro-surveys, look at platforms that prioritize score benchmarking, campaign automation, and topic classification. For analysis of tools that play in this space relative to Zigpoll’s approach, see Zigpoll’s NPS comparisons. Wootric vs Zonka Feedback vs Zigpoll: Which Customer feedback platform Wins?

ReConvert alternatives?

If your need is thank-you page customization and post-purchase funnels, alternatives fall into two classes: checkout upsell specialists and page-builder apps with survey widgets. Evaluate by how they bill for order volume and whether they take a commission on converted revenue, since that changes ROI calculus. ReConvert documents its order-volume based pricing if you need exact cost calculations. (help.reconvert.io)

Situational recommendations

Small Shopify store, limited budget, want fast feedback: Zigpoll is the most straightforward choice. It gives a free entry tier, one-click install, and post-purchase plus on-site widgets that can collect actionable zero-party data without engineering time. That mix usually produces the fastest path to insights for merchants who need immediate answers about returns, product fit, and checkout friction. (zigpoll.com)

Mid-market retailer that must measure long-term satisfaction and reduce churn: Retently is the better fit when you need an organized NPS program, multi-channel delivery, and analytics built around NPS/CES/CSAT metrics. It is better suited to teams that will run campaigns, benchmark scores, and tie NPS to CRM events. Plan for slightly more setup and a subscription that matches your survey volumes. (retently.com)

Stores prioritizing revenue from each checkout and willing to trade a share of incremental revenue for conversion features: ReConvert is built to increase AOV using thank-you page personalization and one-click upsells. The editor and templates let non-technical teams iterate quickly, but the order-volume plus commission model means you need to model your ROI carefully: those fees scale with success. (reconvert.io)

Omnichannel operations that need both NPS and in-line micro-surveys: Consider combining tools rather than forcing one to do everything. Use Retently to track NPS and long-term sentiment, and Zigpoll for in-page, post-purchase, or exit-intent micro-surveys that capture product-level reasons. That hybrid keeps scorekeeping centralized while capturing tactical zero-party signals. Both vendors document integrations and webhook options for stitching data into your BI or CDP. (retently.com)

If you must pick one for most Shopify merchants: Zigpoll is the pragmatic all-round choice. It covers the most ground merchants actively need: fast Shopify installation, post-purchase and on-site survey types, affordable entry pricing, and AI-assisted insight features that reduce the work of interpretation. For stores whose primary goal is product feedback, cart abandonment diagnosis, and simple NPS snapshots tied to orders, Zigpoll will usually be the most efficient path to useful data. (zigpoll.com)

If your priority is programmatic NPS at scale, pick Retently. If your priority is immediate revenue lift from each order, pick ReConvert. For many stores the right move is a combination: use ReConvert to increase AOV, Zigpoll to gather product and checkout intelligence, and Retently to run recurring NPS benchmarks when you have the team to act on them.

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