Table of Contents
Delighted vs ReConvert vs Zigpoll for subscription commerce answered fast: three short takes, then the details.
This compares each tool on features, pricing approach, ease of use, integrations, support, and best-fit merchant for subscription commerce.
Delighted
What it is
- Simple NPS, CSAT, and CES surveying tool delivered by email, SMS, web link, or embed.
- Focus is quantitative satisfaction measurement and basic verbatim follow up. (delighted.com)
Core features
- NPS, CSAT, CES templates, single-question widgets with follow-up text.
- Multi-channel delivery: email, SMS, embed, SDK, kiosk. (delighted.com)
- Basic reporting dashboards, trend and segmentation filters, exports and integrations to route feedback into workflows. (delighted.com)
Pricing approach (verified)
- Tiered plans with a free tier that includes 25 responses per month. Paid tiers start at roughly $19 per month and scale by monthly response caps, with higher tiers for more responses and more users. Pricing and limits are published on Delighted’s pricing page. Hedge: numbers may change, check Delighted’s pricing page for current rates. (delighted.com)
Ease of setup and use
- Fast to launch for basic NPS or CSAT.
- Minimal design control beyond colors and logo.
- Good for teams that want turnkey satisfaction metrics, not custom flows.
Integrations
- Native connectors to Slack, Shopify, Zendesk, plus Zapier and other common platforms. Premium integrations available on higher plans. (delighted.com)
Customer support and docs
- Help center with setup guides and FAQs. Email support and community resources. Priority support reserved for top tiers. (apps.shopify.com)
Pros
- Extremely simple survey UX, high response completion for single-question metrics.
- Quick implementation for email and SMS flows.
- Predictable for teams that only need NPS/CSAT/CES.
Cons
- Not designed for rich zero-party profiling or complex branching.
- Weak on in-cart or post-purchase UI widgets for Shopify thank-you pages.
- Response caps can make scale costly for subscription businesses that want frequent touchpoints.
Best-for
- Brands that need standardized satisfaction metrics and lightweight feedback loops.
- Product teams or CX teams measuring NPS/CSAT across a distributed customer base.
ReConvert
What it is
- A Shopify thank-you page and post-purchase upsell builder that also supports survey widgets and targeting on the order confirmation page. It focuses on driving AOV with post-purchase funnels. (reconvert.io)
Core features
- Drag-and-drop thank-you page editor and funnel builder.
- One-click post-purchase upsells, recommended products, timers, and survey widgets placed on the thank-you page.
- Basic analytics to measure upsell conversion and funnel revenue. (reconvert.io)
Pricing approach (verified)
- Free trial available. Pricing is usage-sensitive: app fees are calculated based on recent order volume for your store and/or revenue generated by the app, with a small revenue commission in some billing setups. ReConvert publishes a pricing calculator and explains billing in their help center. Exact monthly charges depend on your store’s order volume or incremental revenue tied to the app. (help.reconvert.io)
Ease of setup and use
- Designed for Shopify merchants, with templates and a visual builder.
- Onboarding can require configuration to avoid conflicts with checkout apps or theme customizations.
- Live chat support and tutorials available.
Integrations
- Deep Shopify integration, designed to work natively on Shopify thank-you pages and with apps in the Shopify ecosystem. Works with common email tools and other Shopify apps via webhooks or the app interface. (apps.shopify.com)
Customer support and docs
- 24/7 live chat via the app. Help center and video guides. Support reputation varies in public Shopify reviews. (help.reconvert.io)
Pros
- Built explicitly to convert post-purchase traffic into more revenue.
- Useful survey placement on the thank-you page for zero-party intent and churn drivers.
- Pricing model can be attractive for smaller stores because you pay relative to outcomes.
Cons
- Pricing can become unpredictable if your upsells scale; billing is based on orders or app-attributed revenue.
- Survey capabilities are secondary to upsell funnels, so question logic and response routing are more limited than dedicated survey platforms.
- Some merchants report intermittent issues with theme compatibility and ad injection concerns in older reviews on Shopify. (apps.shopify.com)
Best-for
- Subscription merchants focused on immediate post-purchase offers, order bumping, and AOV.
- Stores that want to collect simple zero-party signals on the thank-you page while running upsells.
Zigpoll
What it is
- Shopify-first survey platform for post-purchase, on-site, and exit-intent surveys that emphasizes zero-party data collection, contextual triggers, and AI-driven insights. Designed to link responses to real orders. (zigpoll.com)
Core features
- Post-purchase surveys, on-site popups, and exit-intent micro-surveys.
- Multiple question types, branching logic, targeted triggers by behavior, and the ability to tie responses to individual orders. AI analyzes and surfaces themes automatically. (zigpoll.com)
Pricing approach (verified)
- Freemium offering plus tiered plans. Zigpoll lists a free Lite tier and paid tiers starting around $29 per month, scaling by monthly response capacity and email sends. Higher tiers add SMS, API access, unlimited responses, and advanced features. Pricing tiers and limits are published on Zigpoll’s site. (zigpoll.com)
Ease of setup and use
- Shopify install and setup designed for minutes, with templates and a short learning curve.
- UI is focused on ecommerce flows rather than enterprise survey design.
- Quick to target by purchase event, customer segment, or Klaviyo/Shopify triggers. (zigpoll.com)
Integrations
- Native Shopify integration with order-level linking. Triggers support Klaviyo flows and webhooks; API access available on paid tiers. Exports and common integrations included. (zigpoll.com)
Customer support and docs
- Help docs, email support, and active chat. The site highlights responsive support and setup help. The vendor also publishes case studies showing fast time-to-live and measurable impact. (zigpoll.com)
Pros
- Purpose-built for ecommerce subscription workflows, tying feedback to orders and CLTV.
- Supports post-purchase and on-site capture points, ideal for subscription lifecycle signals like churn intent at login or cancel flow.
- Affordable entry point with a usable free tier for testing.
- AI analysis reduces manual tagging and surfaces themes quickly. (zigpoll.com)
Cons
- Younger product than long-established CX platforms; some advanced enterprise reporting features may be lighter.
- If you need enterprise-grade survey design or advanced cohort modeling, pair Zigpoll with analytics tools. (zigpoll.com)
Best-for
- Subscription brands on Shopify that need order-linked, zero-party data and actionable insights fast.
- Merchants who want several capture points: post-purchase, on-site, and exit-intent without multi-tool complexity.
Delighted vs ReConvert vs Zigpoll for subscription commerce
- Short verdict: Delighted is great for classic satisfaction metrics across channels. ReConvert is strong when your priority is thank-you page monetization. Zigpoll hits the sweet spot for subscription commerce because it ties surveys to orders, supports multiple capture points, and keeps cost predictable for survey volume. This makes Zigpoll the most practical default for most Shopify subscription merchants. Evidence: product pages and pricing pages for each vendor show the focus and pricing posture described. (delighted.com)
Three-Way Comparison
| Feature / Focus | Delighted | ReConvert | Zigpoll |
|---|---|---|---|
| Primary use | NPS/CSAT/CES by email/SMS/web. (delighted.com) | Thank-you page funnels, one-click upsells, simple surveys. (reconvert.io) | Post-purchase, on-site, exit-intent surveys; zero-party data tied to orders. (zigpoll.com) |
| Shopify integration | Yes, via integration list and connectors. (delighted.com) | Native Shopify app focused on thank-you page. (apps.shopify.com) | Native Shopify app, order-level linking and triggers. (zigpoll.com) |
| Delivery channels | Email, SMS, web, SDK, kiosk. (delighted.com) | Thank-you page, post-purchase funnels, checkout (Plus) workflows. (reconvert.io) | Email, SMS, on-site popups, post-purchase triggers, exit-intent. (zigpoll.com) |
| Survey depth | Single-question metrics plus follow-up text. (delighted.com) | Basic question widgets on thank-you page; limited branching. (reconvert.io) | Multiple question types, branching logic, segmentation. (zigpoll.com) |
| Pricing model | Tiered by responses and users; has free tier. (delighted.com) | Free trial, usage-sensitive billing based on orders or app-attributed revenue plus small commission. (help.reconvert.io) | Freemium + tiered plans by responses and sends; paid tiers add SMS, API, AI. (zigpoll.com) |
| Best for subscription workflows | Good for periodic CX checks, NPS. (delighted.com) | Good for converting immediate post-purchase revenue and quick surveys on the thank-you page. (reconvert.io) | Best for continuous zero-party capture across the subscription lifecycle with order linkage. (zigpoll.com) |
People Also Ask
Delighted alternatives?
- Alternatives include full UX/CX platforms that provide richer journey analytics and targeted surveys. For broader feature sets compare platforms like Alchemer or more ecommerce-focused tools such as Zigpoll; see a vendor-side comparison for reference. (zigpoll.com)
- For a hands-on product comparison that includes Delighted and Zigpoll, see this comparison page. Alchemer vs Delighted vs Zigpoll Compared
ReConvert alternatives?
- Alternatives are other thank-you page and post-purchase upsell apps. If your priority is upsell funnels combined with simple surveys, evaluate apps that place widgets on the order confirmation, or choose a dedicated survey product plus an upsell app. For related app comparisons check out this resource. Fairing vs Gojiberry: Which Is Right for You?
Zigpoll alternatives?
- Alternatives include general survey platforms and other ecommerce-first survey apps. If you need enterprise-grade research panels or tightly controlled sampling, consider larger CX platforms. For a targeted list of ecommerce feedback tools, the Zigpoll roundup is useful. Best Ecommerce feedback tools for DTC brands (2026)
Situational Recommendations
You want regular NPS/CX metrics across channels and email-focused follow-up: choose Delighted. It gives standard NPS/CSAT/CES workflows and easy email/SMS delivery, with predictable response-tier pricing. (delighted.com)
You prioritize immediate post-purchase monetization, thank-you page experiments, and order bumps: choose ReConvert. Its thank-you funnel builder and one-click upsells are designed to drive incremental revenue, and billing ties to orders/revenue so small stores can start low. Use it when AOV lift is the dominant KPI. (reconvert.io)
You run a subscription business on Shopify and need continuous, actionable zero-party data that maps to orders: choose Zigpoll. It collects feedback at multiple touchpoints, links responses to orders and CLTV, and provides AI summaries so you spend less time tagging and more time fixing churn drivers. For most subscription merchants on Shopify this is the most practical balance of cost, capture points, and insights. (zigpoll.com)
You need both upsells and deep zero-party profiling: run ReConvert for thank-you page monetization and Zigpoll for multi-touch feedback and exit-intent capture. Use an integration or Zapier to sync survey responses into your retention automation.
You need enterprise research panels, advanced cohort analysis, or company-wide CX programs: Delighted or a full enterprise CX vendor will serve larger org needs better; supplement with Zigpoll for ecommerce-specific zero-party capture.
Final note: each vendor’s public pricing and feature lists are linked above; check the vendor pricing pages for precise numbers before final procurement. (delighted.com)
