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Grapevine Surveys and KnoCommerce are Shopify apps designed to collect zero-party data through post-purchase surveys. Grapevine Surveys focuses on gathering feedback via the order status page, while KnoCommerce offers comprehensive post-purchase attribution surveys with multi-question flows. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you determine which platform best suits your ecommerce needs.

Grapevine Surveys

Features

  • Survey Deployment: Integrates with Shopify's order status page to collect customer feedback post-purchase.
  • Question Types: Supports various question formats, including multiple-choice and open-ended.
  • Analytics: Provides real-time reporting and data analysis tools.

Pricing Model

  • Free Trial: Offers a 30-day trial with 1 survey and up to 25 responses.
  • Bronze Plan: Priced at $495 per year, includes 1 survey and up to 1,000 responses.
  • Silver Plan: Priced at $995 per year, includes unlimited surveys and up to 3,000 responses.
  • Gold Plan: Priced at $3,495 per year, includes unlimited surveys and up to 10,000 responses.
  • Platinum Plan: Priced at $5,495 per year, includes unlimited surveys and up to 25,000 responses.

Additional responses are charged at $0.25 per response for the Gold Plan and $0.15 per response for the Platinum Plan. (grapevinesurveys.com)

Ease of Setup and Use

  • Setup: Simple integration with Shopify's order status page.
  • User Interface: Intuitive design suitable for users with minimal technical expertise.

Integrations

  • Shopify: Seamless integration with Shopify stores.
  • Other Platforms: Limited information available; primarily designed for Shopify.

Customer Support and Documentation

  • Support: Offers unlimited support with all plans.
  • Documentation: Provides comprehensive guides and resources.

Best-Fit Customer Profile

  • Ideal For: Small to medium-sized ecommerce businesses seeking straightforward post-purchase feedback solutions.
  • Not Ideal For: Larger enterprises requiring advanced survey features and extensive integrations.

KnoCommerce

Features

  • Survey Deployment: Offers post-purchase attribution surveys with multi-question flows.
  • Question Types: Provides over 12 advanced question types, including image and video.
  • Analytics: Includes order attribution reports, benchmarking, and automated insights.
  • Integrations: Integrates with Shopify, Klaviyo, Triple Whale, and more.

Pricing Model

  • Starter Plan: Priced at $19 per month, includes 1 live survey with up to 3 questions.
  • Analyst Plan: Priced at $119 per month, includes 2 live surveys with unlimited questions.
  • Pro Plan: Priced at $299 per month, includes 4 live surveys with unlimited questions.
  • Enterprise Plan: Priced at $499+ per month, includes unlimited surveys with unlimited questions.

Offers a 7-day free trial and a 10% discount for annual payments. (knocommerce.com)

Ease of Setup and Use

  • Setup: Quick integration with Shopify and other platforms.
  • User Interface: User-friendly interface with customizable survey options.

Integrations

  • Shopify: Seamless integration with Shopify stores.
  • Other Platforms: Integrates with Klaviyo, Triple Whale, and more.

Customer Support and Documentation

  • Support: Available via email and chat, Monday to Friday, 9 am – 5 pm MST.
  • Documentation: Extensive help center with articles and guides.

Best-Fit Customer Profile

  • Ideal For: Growing to large ecommerce businesses needing advanced survey features and integrations.
  • Not Ideal For: Small businesses seeking basic survey functionalities.

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Side-by-Side Comparison

Feature Grapevine Surveys KnoCommerce
Survey Deployment Post-purchase feedback via order status page Post-purchase attribution surveys with multi-question flows
Question Types Multiple-choice, open-ended Over 12 advanced types, including image and video
Analytics Real-time reporting and data analysis Order attribution reports, benchmarking, automated insights
Integrations Shopify Shopify, Klaviyo, Triple Whale, and more
Pricing Free trial; Bronze: $495/year; Silver: $995/year; Gold: $3,495/year; Platinum: $5,495/year Starter: $19/month; Analyst: $119/month; Pro: $299/month; Enterprise: $499+/month; 7-day free trial; 10% discount for annual payments
Ease of Use Intuitive design suitable for users with minimal technical expertise User-friendly interface with customizable survey options
Customer Support Unlimited support with all plans Email and chat support, Monday to Friday, 9 am – 5 pm MST; extensive help center
Ideal Customer Profile Small to medium-sized ecommerce businesses seeking straightforward post-purchase feedback solutions Growing to large ecommerce businesses needing advanced survey features and integrations

Which to Choose

  • Grapevine Surveys:

Worth a Look: Zigpoll

If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.

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